Terry Davis

Charlotte, NC

704-***-****

acywin@r.postjobfree.com

www.linkedin.com/in/Terry-Davis1

SUMMARY STATEMENT

United States Navy Veteran and IT Professional with knowledge in computer networking, security, administrative fundamentals, and in a variety of computer operating systems applications and hardware. Analytical and adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and consistently exceeds performance standards and provides exceptional customer service. Technically sophisticated with solid experience supporting software/hardware systems and performs equipment upgrades under adverse conditions. Outstanding communication skills. Consistently displays competence and professionalism.

EDUCATION and CERTIFICATIONS

Master of Business Administration (MBA) in Project Management, Strayer University, Charlotte, NC

Bachelor of Science (BS) in Industrial Technology, South Carolina State University, Orangeburg, SC

CompTIA A+ Certification Preparation Course, Central Piedmont Community College, Charlotte, NC

Logistics & Inventory Management Training, U.S Navy Reserves, Williamsburg, VA

TECHNICAL SKILLS

Operating Systems: Windows XP, Vista, Macintosh, Linux, MAC OSX, Microsoft Windows 2003/2008 Server Microsoft Windows XP/Vista/Win7, with Assemble and Reassembling Hard Drives. Also experience migrating from Windows 7 to Windows 10.

Networking: WAN, LAN, IP, VPN, MAC, TCP/I configuration PC/MAC hardware / application

Software Troubleshooting: MS office Suite, Norton antivirus and malware, adobe Photoshop, Flash Player and accessories, Google Apps, Microsoft's WSUS, MS Project 2013, AutoCAD, Visio, PC and laptop configuration, setup, drivers, lockdown security, group policy objects, profiles, project scheduling, Windows Desktop Admin, backup and install.

PROFESSIONAL EXPERIENCE

Central Piedmont Community College, Charlotte, NC 2017 – Present

Intern IT Help Desk Support

Provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. Responsible for administration and internal support of the Campus PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.

Monitor and respond quickly and effectively to requests received through the IT helpdesk

Modify configurations, utilities, software default settings, etc. for the local workstation

Utilize and maintain the helpdesk tracking software

Document internal procedures

Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment

Install, test and configure new workstations, peripheral equipment and software

Maintain inventory of all equipment, software and software licenses

Report issues to the Service Desk for escalation

Manage PC setup and deployment for new employees using standard hardware, images and software

Assign users and computers to proper groups in Active Directory

U.S Postal Service, Kannapolis, NC 2015 – 2016

City Carrier Assistant

Delivered sorted mail/parcels on assigned routes for scheduled mail distribution, Operated mail metering and electronic receiving equipment. Managed postage for domestic, international and special mail, processed parcels & express envelopes for daily distribution driving carrier service van and prepared mail trays daily.

Computer skills are used with the Mobile Delivery Devices Scanner, an important milestone for a program that makes it easier for customers to know where their packages are located.

Managed exceptional volumes of mail for a single day by employing efficient sorting strategies.

Awarded for meeting delivery targets 5 times in annual award ceremonies

Certified as Mail Carrier by passing USPS Exam 473 with an A+ grade.

Sunstate’s Security Services, Charlotte, NC 2014 –2015

Security Officer / Help Desk

Experience in controlling main entrance and exit of personnel, vehicle, and property; ensured protection areas through verification of valid ID credentials, as well as visual inspection of persons and packages. Observe departing personnel to protect against theft of company property and ensure that authorized removal of property was conducted within appropriate client requirements; prepare report on accidents.

Detected a security breach at the rear of an office building and promptly corrected it, thereby ensuring complete security of the building and its residents.

Selected to train 11 groups of security officers in effective patrolling and monitoring and use of surveillance equipment.

Reduced thefts by a staggering 55% by increasing vigilance especially on customers leaving the premises.

Respond to emails from employees and customers seeking help with software- or computer-related issues.

Provide first level contact and convey resolutions to customer issues.

Properly escalate unresolved queries to the next level of support

Track, route and redirect problems to correct resources

Update customer data and produce activity reports

United States Navy, Various Locations 2006 - 2013

Logistics Specialist/Analyst

Multiple deployments with U.S Navy Cargo Handler and Logistics Unit to the Middle East.

Performed operations involved in the storage, inspection, identification, receipt, and issue of materials. Logistics duties include: inventory control, shipping and receiving, and safety and hazardous training. Also use my project management skills in training and in the inspection process with the U.S Navy.

Proven ability in providing strong organizational leadership and active participation in warehouse and operations that has resulted in an improvement in morale, warehouse productivity, and asset management.

Used Inventory Management software to tracking all 200 of the supplies and material received into the warehouse. Processed 1300+ material transactions, including requisitioning, expediting and inventorying of supply material.

Awarded Sailor of the Quarter during Operation Enduring Freedom.

Awarded Navy and Marine Corp Achievement Medal

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