Manager Employee Relations
Resume:
Manuel Gruver
St. Albans, NY *1412
*********@*****.***
Warehouse Operations Manager with over 10 years of experience working in a warehouse environment to include over 8 years serving in a managerial/supervisory capacity
Skills Summary:
Over 10 years of experience working in a warehouse environment for an on-line grocery, food manufacturer, and distributor
Over 8 years of experience serving in a managerial and supervisory capacity at a 500K sq. ft. warehouse with over 10,000 products
Experienced in managing up to 112 employees in a warehouse environment to include being responsible for scheduling, production, sanitation, inventory, receiving, replenishment and discipline
Skilled in managing all aspects of a warehouse operation (selecting, loading, shipping, receiving, inventory management, safety, sanitation, replenishment, cubing, product storage processes, quality, productivity, improvement technologies, enforcing GMP, OSHA, HACCP, SQF, and food safety rules, etc.)
Ensure work practices adhere to all applicable Federal, State, Local and Industry regulatory standards
Foster a fair and congenial employment environment that encourages positive employee relations and supports retention
Demonstrated understanding of business basics
Skilled in managing all aspects of production planning using SAP, Lucas Systems, Sage, Knighted, RFscanning, PKMS, Work Brain, SOL and other Warehouse Management Software
Possess a strong record of progression to assignments of increasing responsibility
Highly proficient in MS Office (including Excel), Mainframe, Theotek, and Kronos
Proven Bilingual (English/Spanish) team leader and developer
Professional Experience:
SSP America (JFK Terminal 4) Jan 16 – Present
SSP America has positioned itself as the continent's food travel expert, growing to become a leading operator of food and beverage concessions in the U.S. and Canada operating over 200 outlets in 29 airports
Purchasing Manager
Maintained receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
Transfers: Set up schedule for daily transfers to units and ensure timely deliveries; Ensure food is delivered at proper temperature; Set up requisition templates for all units to ensure proper product and pack sizes are being ordered; Communicate all vendor shortages/issues to according venor; Ensure transfers are booked correctly, so stores are charged only for what they receive
Costs: Coordinate/Conduct weekly inventory; Analyze costs weekly and identify cost issues; Work with units to identify trends of high costs.
Management: Supervise a team of Managers/Supervisors/Warehouse workers; Adhere to both company policies and union regulations (where applicable); Ensure a safe work environment by identifying and correcting potential issues; Administer corrective action when needed per company/union guidelines
Maintains warehouse staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
Keep par levels accurate for 32 restaurants, and over 3,200 items
John’s Market (Long Island City, NY) July 15 – Jan 16
Warehouse Operations Manager
A premier wholesale produce distributor supplying New York City and surrounding tristate restaurants, hotels and other fine establishments with the absolute highest quality produce and service since 1995
Oversee all warehouse operations which would include but not limited to shipping, receiving, inventory management, staffing, scheduling, personnel, food safety and production
Trained and managed crew in order to accurately load daily fleet of delivery, with focus on quality
Managed warehouse inventory levels, proper distribution of product to designated slots for proper rotation
Managed receiving personnel to ensure proper count, physical inspection of produce base on purchase orders
Controlled labor costs
Minimized shrinkage
Ensured refrigeration system is working properly, and proper temperature is maintained for all product
Nassau Candy (Hicksville, NY) July 12 – July 15
Warehouse Manager, Operations
A leading branded and private label manufacturer, distributor and importer of specialty confections and gourmet foods with 149 employees and 175sq ft warehouse
Select, implement, train, and supervise the use of Warehouse Management Software
Supervise all non-exempt employees in selection, cubing, put-away, rotation, receiving, tagging and trailer loading, FEFO (First Expired, First Out)
Ensured that all products are rotated, stored, and used effectively without the use of WMS
Established ways to utilize reserve locations space (Cubing), while keeping items close to their prime location and rotated (FIFO, FEFO)
Utilized progressive coaching and counseling concepts according to established policies and procedures to provide continuous feedback on performance, increase employee retention and improve employee relations
Supervise workforce requirements to maximize labor utilization, including sanitation and minimize labor expense
Baldor Specialty Foods (Bronx, NY) May 11 – July 12
Warehouse Manager, Operations
Specialty Food warehousing and distributor of quality produce and food products imported and domestic with 2200 employees and 175sq ft warehouse
Directly supervise over 52 exempt and non-exempt employees daily shift operation to include selection, replenishment, put-away, quality check, rotation, inventory, shipping, receiving, sanitation, cross docking and trailer loading to fulfill wholesaler chain demand
Headed a team to open Baldor Washington, checking quality, keeping inventory accurate on thousands of items, adjusting and creating slots, and meeting HACCP accreditation standards
Ensure all warehouse equipment is functioning, not misused, and that sufficient equipment is on hand to handle daily work load
Ensure products are handled properly to minimize damage and preserve quality
Supervise workforce requirements to maximize labor utilization and minimize labor expense
Developed advanced coaching and counseling concepts according to established policies and procedures to provide feedback on performance, increase employee retention and improve employee relations
Implemented new ways to use software to maximize inventory accuracy
Hold shippers financially responsible for quality of product, by reworking and recuperating at their expense
C&S Wholesale Grocers (Chester, NY) Nov 10 – May 11
Warehouse Supervisor, Operations
First-class warehousing and distribution service with 2500 employees and 500k sq ft warehouse
Directly supervise over 110 non-exempt employees daily shift operation to include selection, shipping, receiving, cross docking and trailer loading to fulfill supermarket chain demand
Headed a team to add a new supermarket chain to operation
Achieved the addition of 180 sq ft to properly receive, select, ship, and load for new supermarket
Verified proper rotation of product based on code dating, monitored product segregation and slotting of warehoused products
Ensured products are handled properly to minimize damage and preserve quality
Ensured all warehouse equipment is operational & that sufficient equipment is on hand to handle daily work load
Conducted a variety of safety, quality, shrink and operational audits and encourage a sense of responsibility and ownership in the results of these audits in the attitudes of subordinate associates
Instructed and provided oversight to warehouse associates in the proper execution of all established quality, safety and sanitation practices of warehouse operations
Monitored workforce requirements and conferred with shift manager regarding associates' overtime hours to maximize labor utilization and minimize labor expense
Utilized progressive coaching and counseling concepts according to established policies and procedures to provide continuous feedback on performance, increase employee retention and improve employee relations
Provided guidance and consultation to associates pertaining to employee relations issues, interpretation of company policies and procedures, and compliance to applicable employment laws
Fresh Direct (Long Island City, NY) Mar 05 – Nov 10
Dry Goods Operations & Replenishment Manager, Operations (Aug 07-Nov 10)
Online grocer with 1250 employees and 300K sq ft warehouse
Coordinated a team of over 35 exempt and non-exempt employees to fill over 4,500 bins with over 4,300 different products to be picked to light to fulfill customer orders (reported to the plant director)
Achieved a below 1% for out of stocks
Headed a team to create a universal replenishment report for all departments through SAP
Served as a liaison between the Analyst team to create a report using Business Objects to measure productivity
Identified "best practices" to ensure optimal inventory and develop positive customer relationships
Utilized inventory replenishment reports in support of decision-making regarding merchandise replenishment from stockroom or reserves to pick floor
Managed all aspects of production planning in SAP.
Ensured high productivity while maintaining low operating expenses and high employee motivation
Trained and developed employees into Leads and Supervisors
Worked closely with the human resources department to develop new strategies in the recruitment, retaining and interview new hires
Dry Goods Operations & Replenishment Supervisor (Feb 06-Aug 07)
Supervised a staff of 15 employees in 7-day operation to include managing the day-to day operations, including managing production scheduling activities
Managed the payroll for all employees using Kronos
Hired, trained and evaluated staff to include training employees on mobile equipment and ensuring proper safety rules are followed
Helped to create a work atmosphere that promoted cross-training, team work and utilization of participative management concepts
Advanced to management role due to outstanding performance
Dry Goods Mobile Equipment Operator/Associate (Mar 05-Feb 06)
Worked in a machine operator capacity ensuring products were moved from receiving staging area to proper designated area whether reserve or pick bin
Ensured that all products are rotated and all flow racks are filled with the use of mobile equipments
Followed safety rules implemented for mobile equipment operators
Certified to fully operate Propane Fork Lift Truck, Hi-lo, Reach Truck and Cherry Picker for Fresh Direct
Initially hired in an entry-level assignment and gained rapid promotion to managerial positions
Certifications and Licenses:
Certified by Crown to fully operate a Propane Fork Lift Truck, Hi-lo, Reach Truck and Cherry Picker
Education and Training:
Currently attending University of Phoenix Bachelor Degree program for Operation Management
Passed a Discipline Certification course at Fresh Direct
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