Customer Service Nurse Practitioner
Resume:
JAMES L. WHITIS
# *****
KATY, TEXAS 77494
PHONE 830-***-****
PROFESSIONAL PROFILE:
Self motivated, goal oriented, performance driven operations management professional offering demonstrated comprehensive achievement in a complex business management with strong leadership and motivational capabilities.
* Focused on providing a great customer service perspective through employee attitude
* Highly motivated, and detail -directed problem solver with the ability to direct very complex projects from concept to fully operational status.
* Proven ability to work successfully with staff, customers, regulators, company management personnel and board of directors.
* Recognized for consistent success to improve operations, increase revenue, improve staff performance, customer satisfaction, and enhance profit.
EMLOYMENT SUMMARY:
Administrator Sava Senior Care dba Cypresswood Houston, TX 2015-2016
* Responsible for the overall operations of this 202 bed skilled and rehabilitation center.
* 24/7 respiratory therapist for trachs, IV’s and outstanding rehab department
* Managed and completed a major renovation project in six months ( after a major flooding)
* Hired new DON and Nurse Managers
* Managing major compliance issue prior to taking over. Improved but still issues to address.
* Hired full-time Nurse Practitioner and physician in building 3 days per week
* Significantly improved Medicare & Medicaid Rug rates. Executive Director Chandler Estate at Laurel Heights, San Antonio, TX 2011-2015 Continuum of Care Campus with Independent Living Apartments (38 Units), 3 levels of Assisted Living ( 24 Units),, Skilled Healthcare & Rehab Center (126 beds). Private care, Medicare, Medicaid, HMO’s and Insurance. Accomplishments:
* Renovated interior decor to reflect more of a hotel health resort environment
* Staff training to provide more hospitality and provide excellent customer service
* Hired a new chef and dramatically improved excellent customer service
* Completed Healthcare, Independent Living & Assisted Living upgrades and Campus landscaping.
* Increased occupancy of Senior Independent Living
* Eliminated agency staffing
* Improved case mix in skilled healthcare
* Implemented trach care, complex wound care, IV’s, TPN, state of the art therapy department
* Added a Nurse Practitioner and contracted with a Physiatrist to assist with short term skilled rehab admissions
* Reduced expenses without compromising services and implemented systems to monitor expenses and improve revenue
* Improved annual survey every year with only minor deficiencies in 2015
* Implemented state of the art Zenex room sanitizing robot system to reduce facility infections
* Annual operating budget of $ 12,000,000
Administrator Riverwood Nursing & Rehabilitation, Boerne, Texas 2009-2011
* Improved regulatory compliance, staffing, total MCR A census and financial performance
* Implemented a secured unit for dementia care
* Enlarged Rehab department and converted a wing to MCR Suites with flat screen HD TV’s and Phones.
Administrator Sonterra Health Center, San Antonio, Texas 2008-2009
* Significantly improved staffing, census, regulatory compliance and financial performance
* Doubled MCR census, initiated insurance contracts and financial performance
* MCR & Insurance typically at 38% and private pay at 33% of total census
* Stabilized facility, implemented or improved systems
* Exceeded FY 2008 budgeted MCR census by more than 300%
* Eliminated the use of nursing agency labor
Administrator Connally Memorial Medical Hospital, Floresville, Texas 2003 -2006
(DBA Frank M. Tejeda Texas State Veterans Home)
* 160 beds Medicare/Medicaid, VA, Hospice and Private with the largest Certified Alzheimer’s Nursing Unit (60 beds) in South Central Texas
* Developed and implemented numerous systems to improve operation efficiency and effectiveness.
* Negotiated a favorable contract with Texas Veterans Land Board
* Improved compliance with DADS & Veterans Administration regulations, and eliminated the use of Nursing Agency
* Significantly increased census, revenue, accountability, compliance, and profitability: improved employee morale and eliminated the use of nursing agency.
* Exceeded FY 2005 budgeted profit by $ 255,000.
* Increased FY 2005 Medicare revenue by 112%
* Developed Professional Credentialing Policy & Procedure adopted by other State Veterans Homes
* Successfully developed and implemented a more progressive PTO Benefits Package
1997-2003
Executive Director Buckner Villas, Buckner Retirements Services-Austin, Texas Continuum of Care Campus offering Three Levels Assisted Living, Two levels of Skilled Nursing, Hospice, a free standing Certified Alzheimer’s Care Center with three levels of care and Independent Living Apartments.
* Established Buckner Eldercare in Central Texas
* No healthcare deficiencies last 4 1/2 years, no litigation during entire administration and consistently exceeded budgeted surplus. other professional experiences:
* Developed and managed a Bed & Breakfast Inn with 21 units. Voted “10 most romantic” B&B’s in the USA. Further, completely restored, renovated and lead complete downtown restoration in to a more desirable tourist site. Developed Hillview Apartments, Corydon, Indiana
EDUCATION:
* Indiana University, Bloomington, Indiana; B. A. Degree, Science
* Indiana University Southeast; New Albany, Indiana; Business & Financial Management
OTHER PROFESSIONAL EXPERIENCES:
* Nursing Facility Administration Certificate, St. Philips’s College,San Antonio,TX
* Effective Speaking and Human Relations Certificate, Dale Carnegie
* Certified Nursing Home Administrator Preceptor
PROFESSIONAL AND COMMUNITY AFFILIATIONS:
* American College of Health Care Administrators
* Corydon Rotary Club - President
* Corydon Capitol Historic Preservation Alliance - President.
* South Central Alumni Association President
* Harrison County Cattleman - President
*
Contact this candidate