Customer Service Administrative Assistant

WANDA BANKS

832-***-**** *********@***.***

Skills, Qualifications & Strengths

Management

Customer Service

Marketing

Facilitator

Research

Supervision

Parent Educator

Compliance

Community Liaison

Microsoft Office

Administration

Dependable

Team Focused

Goal oriented

Case Management

Summary of Experience

•Over fifteen years experience developing, marketing and supervising educational and training programs

•Over twenty years customer service and public relations know how; able to effectively communicate with diverse individuals; interface well with all levels of business management, staff and customer clientele

•Fifteen years expertise as a certified Parent Educator and Consultant

•Extensive program coordination and related managerial experience in an educational program arena

•Extremely motivated and hard worker

Professional History

Vision Therapist

The Developmental Vision Center, Charlotte 07/2014 – 11/2016

Increase vision by using research-based techniques that help; children and adults who have vision problems, which interfere with their ability to read, learn, comprehend, and even to pay attention.

Case management of patient confidential medical files.

Sales, Research & Marketing Coordinator

Miles Smith Farm, Loudon, New Hampshire 11/2012-2/2013

•Performed essential business solicitation strategies to recruit wholesale high-end beef product clientele

•Completed feasibility assessment of local business establishments and gave product presentations of company meat products and referred interested clientele to store manager for follow up

•Performed all cashier functions including till management, ledger, balancing, receipt distribution, documentation and cash/credit transactions

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Program Coordinator

Learning Networks Foundation, St. Croix, U.S. Virgin Islands 4/2007-10/2008 & 2/2009 -12/2011

•Facilitated workshops to increase parental participation in child activities, education and programs

•Interacted with law enforcement, public safety and community organizations to schedule in person presentations to increase student awareness of services while enhancing self esteem and community involvement

•Participated in recreational activities to increase student awareness through after school programs.

Certified Parent Educator

The Village Partners In Recovery (Parenting Program) St. Croix, U.S. Virgin Islands 10/2006-4/2007

•Responsible for in home instruction of first time parents on curriculum regarding parenting fundamentals

•Served as liaison between parents and local agencies to connect with resources to acquire special services, utilities payment assistance, job training, vocational and educational assistance

•Submitted monthly statistical outcome report and related addressable issues for follow up and resolution

•Reported instances of child abuse and neglect to designated authorities as required

Education

2011 University of Phoenix Online Campus

Associates of Arts/Psychology

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