Customer Service High School
Resume:
Samuel Casey Killingsworth 720-***-****
**** ********* ****** ********, ** 80501
rintintin.colorado.edu/~killinsc
redwood.colorado.edu/killinsc/
********@********.***
******************@*******.***
******************@*****.***
Education
University of Colorado – Boulder
Journalism and Mass Communication Grad: December 2014
Journalism: Media Studies
TAM Minor (Technology, Arts and Media)
Relevant Coursework: Contemporary Mass Media, Principles of Journalism, Media Law, Media, Culture and Globalization, Digital Journalism, Media Ethics, Meaning of Info. Tech, Media Institutions and Economics, Digital Media 1, Multimedia Composition
Longmont High School - Longmont, CO Aug. 2005-May 2009
High School Diploma
Professional Profile
Proficient in HTML, Mainframe, ServiceNow
Proficient in Adobe After Effects, Photoshop, Garageband, iMovie
Proficient in Microsoft Office, Word, Excel, Outlook
Professional Experience
Career Connections, Inc. – IBM Boulder February 2015 to July 2016
Customer Service Agent (American Express)
Responsibilities:
Answered phone calls from employees of American Express (who has an account with IBM)
Resolved users tech/computer issues that could be resolved at level one
Directed users to level two tech teams if level one was unable to resolve their issue
Wrote up and closed tickets for users resolved issues or otherwise rerouted for ongoing issues
Norlin Library – CU Boulder December 2009 to August 2014
Security Guard
Responsibilities:
Opened and closed building at designated hours
Patrolled perimeter of building for suspicious activity on rounds
Gave directions and answered to library patrons
Kept track of items going in and out of Lost and Found
Monitored entrance to building at gate
Trojan News – Longmont High School Newspaper August 2008 - May 2009
Opinion Editor/Cartoonist
Responsibilities:
Pitched and wrote stories every month
Managed all editorials
Drew editorial cartoons based on publisher’s suggestions
Other Experience
Radio 1190 - CU Boulder Campus Radio Station September 2009 - October 2011
Volunteer
Responsibilities:
Put up posters for concerts station was involved in promoting
Answered phones for bi-annual pledge drives
Pitched on possible slogans for station
Bridging The Music – Boulder Based Concert Promotion August – December 2014
Research Intern
Responsibilities:
Research music sites for leads on bands for performances in various cities
Send Emails to bands offering to book them for slots at concerts
Keep track of social media promotion for bands we booked
References
Austin Aeschliman (Family Friend)
*********@*****.***
Manuel Josh Rivera (Former Coworker, Norlin Security)
********@********.***
Nathan Long (Family Friend)
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