Customer Service High School

Rayna Ellis

**** ******* ***** *********, ********* BC V6T 1Z1

E-mail: *************@*****.***

Highlights of Qualifications

- Used my passion for animals to help establish a successful dog walking business that had multiple returning customers by leading and organizing a small group of people to work with me.

- Aided in organizing my high school graduation for over 200 graduates by listening to students and incorporating their opinions to create a ceremony that the majority of students would love.

- Volunteered in a tutoring program during grades 10,11 and 12 where I helped students in by giving them feedback on essays.

- Participated in a variety of team sports, making me more adaptable to the needs of the team over my own.

- Fluent in English and French.

-Experience working and volunteering in various customer service settings.

- Experience working as a cashier

-Knowledge of various software programs like Excel, Word and Photoshop. Experience

Participating in the UBC climate action club (September 2016-Present)

-Helped organize UBC’s participation in the protest against Kinder-Morgan by running information booths and speaking to students between classes.

-Experienced giving presentations to large classrooms to inform students about the club and its various goals.

-Grew my community and network by meeting a large variety of people through the club and its activities.

Running a dog walking business (May 2015-August 2016)

- Enhanced my skills working with clients by creating good relationships with my customers.

- Created a business for walking dogs around my neighbourhood by organizing a small group of friends and advertising extensively using social media and flyers.

- Successfully managed the monetary aspects of running the business.

- Enhanced my time management skills by creating a fair schedule for me and my friends. Volunteering at Moksha Yoga (June 2014-August 2016)

- Assisted customers by answering their questions about the various classes and yoga styles by using my knowledge of the business and yoga styles.

- Attended numerous yoga classes and provided feedback for the yoga teachers.

- Maintained a clean, professional studio by cleaning the washrooms and change rooms.

- Learned how to become more accommodating of shifting schedules because the classes changed on a weekly basis.

Volunteering as an English tutor (September 2013 –June 2016) Rayna Ellis

5959 Student Union Boulevard, Vancouver BC V6T 1Z1 E-mail: *************@*****.***

- Improved student’s self-confidence in their writing by giving them useful tips and ways to cope with difficult schoolwork.

- Adapted easily to the differing learning methods of each individual student to ensure I gave them advice suited to their needs.

- Learned how to deal with a variety of different types of questions and the best methods to answer the different types.

Working at Lush Cosmetics (October 2015-January 2016)

- Developed a good knowledge of how to interact with a variety of customers.

- Learned how to effectively work in a very fast paced, busy job as a result of being hired for the Christmas season.

- Developed skills to help customers leave the store happy with their experience by really listening to what they want and using my knowledge of the Lush products to help them find the right product.

- Gained experience working with difficult or unhappy customers by consistently maintaining a very calm, positive attitude.

- Engaged in meaningful conversations with the customers to aid them in picking the best products for their lifestyle.

- Experienced working as a cashier.

Working at Cineplex Odeon (May 2015-August 2015)

- Used my passion for movies and the theatre to help create a happy, friendly work environment.

- Gained knowledge of how to work in a variety of situations such as being a cashier, ticket seller, cleaner and concession worker.

- Gained experience on how to safely work with food and effectively followed all guidelines Interests/hobbies

- I am very passionate about helping people and I want to continue to nurture and grow this passion any way I can.

- I am a very active person and I have participated in a variety of activities like yoga, badminton, soccer, ballet, biking and tennis.

- I love people and I am a very social person. I have been in a variety of clubs like debate, photography and a book club that have all given me a lot of opportunities to expand my community.

Education

- I am currently a first year student at The University of British Columbia.

- I attended College Sturgeon Heights Collegiate for grades 9-12 and in June 2016.

- Enrolled in the partial International Baccalaureate program in high school.

- Enrolled in French Immersion from grade 1 to 12. Rayna Ellis

5959 Student Union Boulevard, Vancouver BC V6T 1Z1 E-mail: *************@*****.***

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