Customer Service Administrative Assistant

Amanjeet Kaur Daleh

226-***-**** ***********@*****.***

Professional Summary

Enthusiastic and empathetic Customer Service Representative with over 2 years of experience in fastpaced contact centre and tech support roles. Proficient in Zen-desk, Microsoft Teams, and CRM platforms. Adept at managing live event support, handling complex inquiries, and delivering exceptional customer experiences across various channels. Passionate about personal growth and holistic wellness.

Core Skills

• Multichannel Support (Phone, Email, Chat, Social Media)

• Zen-desk, Slack &CRM Tools

• Microsoft Office Suite (Teams, Excel, Word)

• Conflict Resolution & De-escalation

• Live Event & Remote Support

• Time Management & Task Prioritization

• Customer Onboarding & Technical Assistance

• Multilingual Collaboration (Basic Hindi and Punjabi) Professional Experience

Volunteer at school (June 26,2024 to present)

• Supervised students during recess, maintaining a safe and respectful environment by enforcing school policies and promoting positive behavior.

• Monitored the playground, ensuring student safety and intervening as needed to address conflicts or unsafe activities.

• Supported inclusive play and healthy interactions among students, fostering social skills and addressing instances of bullying or exclusion to create a welcoming environment.

• Provided basic first aid for minor injuries and promptly notified staff of incidents or concerns needing additional attention.

• Communicated regularly with teachers and administration, reporting student behavior issues or incidents to ensure consistency in student support and policy enforcement.

Technical Support & Call Centre Representative

IntouchCX– Tech Department (work from home)

• Handled high-volume inbound calls and chat inquiries, resolving technical and billing issues efficiently.

• Provided real-time support for web-based systems and login troubleshooting.

• Maintained accurate records and escalated complex issues to specialized teams.

• Collaborated on process improvements and feedback collection to enhance service quality. Logistics / Customer Service Coordinator

Harika Trucking Ltd.

• Coordinated daily shipments across North America, ensuring timely pickups and deliveries

• Managed customer and carrier communication via phone and email, maintaining high service standards

• Monitored and updated shipment statuses; provided accurate tracking information to clients

• Assisted in negotiating freight rates with carriers to maximize value

• Maintained detailed records for carriers and customers, handled clerical tasks

• Participated in after-hours support rotation, ensuring 24/7 service availability

• Provided administrative support for dispatch team, including scheduling and route optimization

• Communicated with drivers and resolved issues in real-time

• Created and managed Excel spreadsheets to track deliveries and carrier performance

• Answered incoming calls and emails with professionalism and urgency Education

Business Management and Marketing support services Humber School- Toronto, Ontario (2016)

Additional Information

• Available for flexible shifts, including evenings and weekends

• Comfortable working remotely or on-site

• Passionate about wellness, healing arts, and spiritual development

References

Available upon request.

Contact this candidate