Customer Service Manager

Licensed Attorney

PROFESSIONAL EXPERIENCE

Customer Service Associate June 2011 – Aug. 2013

Amazon.com

Assisted customers with recovering lost packages and replacing damaged packages.

Assisted customers to troubleshoot Kindle devices.

Settled escalated customer issues that had previously not been resolved.

Scanned through recorded data to find anomalies and to assist process improvement of the company.

Assisted fellow associates as a peer mentor to improve their customer interaction and quality of service.

Office Worker and Manager May 2008 – July 2011

Foodland Supermarket

Managed cashiers and other employees.

Input payroll information and sending to headquarters.

Sent bills to accounts receivable clients, as well as input the checks and balance information when paid.

Recorded weekly sales totals to compare to previous years totals.

Opened and closed the store with regard to making sure the money count was accurate, making sure the safe was locked, and making sure everything was closed down to lock the doors for the night/open in the morning.

LEGAL EXPERIENCE

AMTdirect June 2016 - Present

Lease Analyst

Abstract/summarize property and lease documents utilizing client standards and applicable software.

Strong understanding of commercial real estate lease documents from retail, health care and educational facilities.

Assist and advise Lease Administrators on lease language and interpretation.

Maintain an average of 90%-95% billable time.

Report to the Abstraction Manager regarding daily assignments/goals, lease interpretation and project questions, regarding time-keeping, salary and time off.

Carolina Legal Staffing May 2016 - June 2016

Discover Ready

Reviewed electronic documents to determine if they are relevant to the case at hand; whether they are privileged via attorney-client relationship, or work product; and to determine whether they are confidential documents.

Proficient understanding and usage of Relativity program to view documents and determine their relevancy to the case at hand.

Responsible for keeping track and submitting worked hours via technology.

Responsible for self-regulating break times as well as working hours.

Carolina Legal Associates April 2016-May 2016

Nelson Mullins Encompass

Reviewed electronic documents to determine if they are relevant to the case at hand; whether they are privileged via attorney-client relationship, or work product; and to determine whether they are confidential documents.

Proficient understanding and usage of Clarvergence 6 program to view documents and determine their relevancy to the case at hand.

Responsible for keeping track and submitting worked hours via DTE technology.

Responsible for self-regulating break times as well as working hours.

Military Benefits Information Fair Nov. 2015

Amplified Learning Center

Strong understanding of living wills forms and health care power of attorney documents.

Interviewed clients and assisted with filling out living wills, health care power of attorney forms and assisted attorneys by witnessing document signing and notarization.

Managed recruitment of student volunteers to participate, as well as gathering the documents to be used.

Trained student volunteers on how the forms worked and what a living will and health care power of attorney entailed.

Naturalization Workshop Sept. 2015

Latin American Coalition

Strong understanding of Form N-400.

Interviewed clients and assisted with filling out Form N-400 to become naturalized citizens.

Reviewed passport documentation to determine their length of time in the US as well as any travel outside of the country.

Reviewed tax documentation to learn employment history, living arrangements, and family situations.

Lawyer on the Line Program Apr. 2015 – May 2015

Legal Aid of Charlotte

Interviewed clients, conducted legal research on clients specific issue.

Informed supervising attorney of research gathered and devised a plan for legal advice to give client.

Contacted client and advised them as to their legal issue and the legal research I had done, once approved by supervising attorney.

Expunction Program May 2015 – July 2015

Charlotte School of Law Expunction Program

Reviewed criminal records and determined which clients could be eligible for an expunction based on NCGS.

Interviewed clients to get background information about any criminal record in states outside of NC.

Explained what an expunction is and how the process works in NC.

Provided information on how to file documentation through the Self-Serve Center in the Mecklenburg County Courthouse.

Legal Runner/Intern Aug. 2012 – Jan. 2013

Offutt, Nord, Burchett, PLLC.

Assisted attorneys and paralegals with filing documents and administrative duties.

Delivered civil subpoenas and took documents to the local and federal courthouses.

Assisted with scheduling client meetings.

Performed functions as secretary when needed.

EDUCATION

Charlotte School of Law School [2015]

Juris Doctor

Marshall University [2013]

Bachelor of Arts Criminal Justice

PROFESSIONAL LICENSES

State Bar of North Carolina

North Carolina Notary Public (Commission Expires September 8, 2021)

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