Customer Service High School
Resume:
Pamela J. Taegel
**** ** **** ******, ****** City, MO 64119 816-***-**** ************@*****.***
Objective
To obtain a position in an enterprise that will best utilize my knowledge, skills, critical thinking, and organizational abilities to consistently exceed performance goals under any condition.
Skills & Abilities
COMMUNICATION/CUSTOMER SERVICE
I treat my co-workers as unique individuals. To give excellent customer service, I find it necessary to be courteous and friendly in my interactions with co-workers. I make a conscious effort to get to know people on an individual basis so I can more effectively build rapport for an active team approach to problems.
I consistently ask for feedback. I cultivate an openness to listening to others opinions because inquiring about other people’s experiences is important to effective team building. I believe workplace relationships are enhanced by getting feedback from others.
LEADERSHIP/MANAGEMENT
I always lend a hand when a co-worker is in a jam. I consider myself as a professional who gives excellent customer service top priority. I take the lead when appropriate to volunteer to help others who are in a bind whenever the workload allows. Especially noteworthy is the highly successful assistance I provided in 2014 to the CommunityAmerica Credit Union Branch in St. Louis, Missouri, during a difficult episode in which deadlines were in jeopardy. My leadership on this project is credited as the key reason for a successful outcome.
I excel in managing multiple tasks, always prioritizing and delivering results on time and within budget.
TECHNICAL
My technical skills are wide-ranging and flexible to fit most of the needs found in a modern workplace. They include comprehensive experience with: BranchSuite, Paycor, CSCS, Excel, Word, Outlook, Lync.
EXPERIENCE
FINANCIAL RELATIONSHIP SPECIALIST (FRS) COMMUNITYAMERICA CREDIT UNION, 64TH STREET/HYVEE BRANCH APRIL 2014-DECEMBER 2016
Provide account services to customers by receiving deposits and loan payments; cashing checks; answering questions in person or on telephone; referring to other bank services.
Record transactions by logging cashier's checks, traveler's checks, and other special services; preparing currency transaction reports.
Reconcile cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loans and other transactions; maintaining supply of cash and currency.
Comply with bank operations and security procedures; auditing other tellers' currency; assisting in certification of proof.
Maintain customer confidence and protects bank operations by keeping information confidential.
Contribute to team effort by accomplishing related assignments as needed.
Account and loan opening
Retail Branch Associate (RBA) transactional services.
Budgeting services.
Credit counseling.
Loan application auditing.
Specialized organizational processes.
RETAIL BRANCH ASSOCIATE (RBA) COMMUNITYAMERICA CREDIT UNION, ANTIOCH/NORTH OAK BRANCH JUNE 2008 THROUH APRIL 2014
Received deposits and loan payments; cashing checks; answering questions in person or on telephone.
Logging cashier's checks, traveler's checks.
Reconciled cash drawer; counting and packaging currency and coins; maintaining supply of cash and currency.
Complied with bank operations and security procedures.
Maintained customer confidence by keeping information confidential.
Contributed to team effort by accomplishing related assignments as needed.
ADT SECURITY SYSTEM CORPORATION CALL CENTER REPRESENTATIVE 7707 NW 97TH TERRACE, KANSAS CITY, MO 64153 AUGUST 2006 THROUH JUNE 2008
Received alarm calls and successfully dispatched remedial measures to address the specific situation of each alarm.
In this job, I excelled at the required time management skills of setting and prioritizing goals; deciding how much time to allocated to each task; adjust plans accordingly; and revisiting the goals and priorities regularly.
RECEPTIONIST J. MICHAELS HAIR SALON 5722 NE ANTIOCH RD, GLADSTONE, MO 64119 JUNE 2005 THROUH AUGUST 2006
Provided excellent customer service, scheduled appointments, ordered supplies, and consistently maintained a professional work place appearance.
Education
HIGH SCHOOL DEGREE 2004 SMITHVILLE HIGH SCHOOL
Prior to graduating, I played an active role in DECA (also known as Collegiate DECA, Delta Epsilon Chi, or Distributive Education Clubs of America. DECA focuses on excelling in academic performance in marketing, management and entrepreneurship, which includes specific attention to business decision making, finance, hospitality, and marketing sales and service. It prepares leaders and entrepreneurs like myself for careers and education in many areas of business. I specialized in detecting bank fraud, and relaying information about the latest fraud attempts to my superiors in the company.
REFERENCES
Brenda Mark, Branch Manager, CommunityAmerica Credit Union.
*****@****.***
Lisa Pruett, Co-Worker, CommunityAmerica Credit Union.
********@*****.***
Mary Stienle, Co-Worker, ADT.
****@***************.***
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