Service Manager

Chris Martin

**** ******** ** **: 262-***-****

Waukesha, WI 53188 Cell: 262-***-****

***********@*******.***

Automotive Service Manager

SUMMARY OF QUALIFICATIONS

*Twenty years automotive dealership service management experience with an additional fourteen years of dealership experience. Skills include:

Management CSI Training

Warranty and Policy Quality Control Technical Support

Financials Team Building Working with Suppliers

Customer Relations Problem Solver Regulatory Compliance

RELEVANT ACCOMPLISHMENTS

BOUCHER CHEVROLET/HYUNDAI DEALERSHIP

MANAGEMENT

*Recognized by the dealer for keeping warranty costs down and in line with factory requirements.

*Built a strong customer following and repeat business by:

*Being involved in daily drive thru flow and meeting and talking to customers.

*Having hired a strong technician group to repair vehicles properly the first time in

*Being able to problem solve and work with customers in a fair and courteous manner

*improved customer satisfaction by working with Hyundai on CSI training and implanting course training and honored 2 years in a row from Chevrolet for above average CSI and profitability

*Worked with service team to get on same page to taking care of customer

*Initiated a call back system to check on customer’s repairs

*Helped with the customer acknowledgment policy, (smile and greet warmly all customers you . come in contact with)

*Helped improve dealership reputation by resolving product disputes between customer, dealer and

Manufacturers

*Worked on team building within dealership with employees

*Worked with service staff to all get on same page to enhance customer experience on visit to dealer

*Celebrated employee accomplishments in the work field

TEAM BUILDING

*Promoted an above-average level of expertise among technical and service staff

*Maintained a standard of up-to-date G.M. and Hyundai training for all service staff

*Managed and worked with factory to monitor and keep training up to date

Chris Martin

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RELEVANT ACCOMPLISHMENTS (continued)

TEAM BUILDING

*Responsible for hiring and maintaining a strong technician base to repair vehicles in a quality and efficient manner

*Making sure all technicians are properly trained and kept a 100% or higher training level with manufacture

*Keeping a safe and enjoyable work environment so employees feel comfortable in decision making and working thru challenges with one another

*Being involved in community with other employees and promoting dealership

TECHNICAL

*Received Chevrolet and Hyundai service management training and fully certified

*Served on WCTC board for ASEP program to incoming students wanting to enter technician field

WORK HISTORY

2013 to present Braeger Chevrolet, Milwaukee, WI

Assistant Service Manager

2010 to 2013 Holz Chevrolet, Hales Corners, WI

Automotive Service Advisor

1986 to 2010 Boucher Chevrolet/Hyundai Waukesha WI

Automotive Service Manager

1986 Ewald Chrysler Milwaukee, WI

Automotive Service Consultant

1982 to 1986 Ken Simonis AMC Jeep Renault Waukesha WI

Automotive Service Consultant and Accountant in office and lot attendant

EDUCATION & TRAINING

WCTC Associate degree in accounting and education in sales and marketing

Advanced training from Hyundai for service management in policy and teamwork

Advanced training from Chevrolet for service advisor and management in policy and employee teamwork

ADP training on systems and procedures for computer system

Dealer Trac training on systems and procedures for computer system

JM&A service training for ongoing operation and procedures in service business

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