Account Manager

Quonzel L. Poydras

Lafayette, LA

Phone: 337-***-****

********@*****.***

Objective

To pursue a challenging career within a professional institution and contribute to its success as well

as promoting both my professional experience and growth.

Employment History

Collection Specialist

01/2014 - 04/2016 IberiaBank

Arrange for debt repayment or establish repayment

schedules based on customers' financial situation.

Locate and notify customers of delinquent accounts by

mail telephone or email. Receive and post amounts

paid to customer accounts. Advise customers of

necessary actions and strategies for debt repayment.

Spoke with customers by phone to determine reasons

for overdue payment and to review the terms credit

agreement terms. Record information about financial

status of collection efforts. Negotiate credit extensions

when necessary.

Account Manager

09/2011 - 10/2013 ALS Dealer Funding

Managed and monitored and consumer simple interest

loans and leases. Accountable for reducing delinquency

on assigned accounts; credit analyzing and quality

control in compliance with company guidelines.

Collections calls and correspondence on past due

accounts, account adjustments, balance write off,

customer reconciliations and processing credit memos.

Skip trace delinquent customers to new addresses by

inquiring at post offices, telephone companies, credit

bureaus, or through the questioning of neighbors.

Negotiated with clients to arrange for payment

adjustments, interest rate reductions, time extensions,

or to set up payment plans.

Dispatcher/Home Based Contractor

01/2008 - 01/2011 Pop A Lock

Lafayette, LA

Time management daily operations, time scheduled, coordinated emergency roadside assistance and

locksmith services. Handled large call volume by answering inquiries and proved problem resolution

to issue at hand. Dispatched work orders to dispatchers, technicians, equipment and service vehicles

to appropriate locations according to customer request. Relayed work orders, messages or

information to and from staff using telephones, emails and two-way radios. Ensured timely and

efficient estimated time of arrivals occurred according to expectation set. Recorded and maintained

files/records of customer services rendered, charges, expenses, and inventory.

Customer Service Representative

01/2005 - 01/2010 AT&T Wireless

Spoke with customers by telephone providing

information about products and services, data entry of

requested orders and customer profile. Processed

client/customer requests concerning services, products,

billing, etc. Improved customer retention through

programs and services; make recommendations on

customers' needs on rate plans, upgrades, features and

accessories. Utilize mechanized systems to initiate and

complete service orders and handle customer request.

Branch Manager

01/2004 - 11/2005 Fast Auto and Payday Loans

Managed the Branch's daily operations; processed

weekly payroll prepared work schedules. Supervised

and trained all incoming employee along with monitored

work performances. Contacted potential customers and

businesses in order to generate and expand customer

volume. Extended lines of credit in auto loans and

payday loans to customers; collected on delinquent

accounts and maintained records of gains and losses.

Assistant Manager

03/2002 - 01/2004 Security Finance and Tax Services

Assisted Manager with branch operations and managed

the branch in lieu of the Manager's absence. Examined

documents to make sure they were in compliance with

office policies and procedures along with state and

federal requirements. Performed accounting functions

to maintain cash management accounts, accounts

payable and receivables ensuring accurate data

information was processed in a timely manner.

Prepared personal income tax returns.

Correctional Officer

01/2001 - 03/2002 State of Texas Department of Criminal Justice

Maintained custody and control of inmates within a

penal institution. Proved special certified care for

medical health and substances abuse inmates.

Prepared written reports, conducted searches,

transported and escorted inmates, and patrolled

assigned duty post. Performed other relevant duties as

assigned.

Branch Manager/Loan Officer

01/1997 - 12/2000 OSF Financial Services

Manage branch operations in which responsible for

hiring, payroll and maintaining branch budget. Ensuring

that marketing was performed in order to promote

growth and revenue. Prepared and analyze loan

packets ensuring compliance with state and federal

regulations on FHA, Conventional, Non-Conforming,

Rural Development and VA loans applicants Set weekly

and monthly goals in order to meet company standards.

Corresponding with clients and realtors providing status

or requesting required information on loan packet.

Education:

2000-2001 College of The Mainland Houston, TX – Certification

1997 LGMC School of Health Science Lafayette, LA- Certification

1990-1994 Carencro High School Lafayette, LA- Diploma

References Available on Request

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