Human Resource Customer Service

Susan Connors

** ******** **** ~ Randolph, MA ***68

781-***-**** ~ *********@*****.***

KEY STRENGTHS: Excel at developing relationships with staff, executives and clients;

strong record of creating a positive first impression. Highly organized and conscientious of

time management; entrusted with confidential information. Adapt quickly to new and

evolving environments. Strong work ethic.

TECHNICAL SKILLS: Microsoft Office (Word,Excel,Outlook), HRIS, People Soft, Redprarie, Brassring

WORK EXPERIENCE

April 2012 - October 2016 Sears Holdings Corporation Randolph, MA

Lead District Human Resource Administrator – Mideast District Home Delivery & Routing Business

Supports 12 Businesses with in the Mideast district (5 states) by recruiting,benefit administration,payroll,assistance with performance management and general HR counsel. Support s 20 Salaried Managers as well as approximately 130 Hourly Associates. Work independently in a remote office in Massachusetts. I have excellent verbal, written, interpersonal and organizational skills. I have working knowledge of computer applications, including Microsoft Suite, Applicant Tracking systems and Human Resources Information Systems as well as the ability to consult with all levels of leadership in the organization.

Recruiter for hourly positions. Post job openings,views applicants,prescreen applicants,coordinate interviews with hiring manager,conduct pre hire testing as well as new hire orientation.

Maintain associate employment files per company policy and legal regulations.

Provide support to associates and managers regarding benefits,policies and procedures and resolve routine problems.

Maintain and administer changes to associate information using PeopleSoft,Red Prairie and Brass ring.. (Comp increases, employee transfers,layoffs,retirements,terminations,deaths and leave of absences,workers compensation,short term disability)

Maintain and update records required by State and Federal employment laws and Sears policies. (AAP Log)

Acts as a Liaison for communication between associates and managers.

Monitor associates timekeeping records thur RedPrairie, make adjustments as needed. (missed punches,vacation day,personal day,holiday day,misc benefit pay) Processes weekly payroll. Processes Short Term Disability Payments.

Drives employee compliance training site, run reports sends notifications to all that need to complete courses in a timely manner.

Creates weekly reports to update HR Director as well as District Business Director regarding staffing, recruiting as well as turnover.

Promotes Sears as a compelling place to work

June 2009 – April 2012 Sears Holdings Corporation Randolph, MA

Human Resource Administrator – Carry- in Repair Center

Support Business by recruiting,benefit administration,payroll,assistance with performance management and general HR counsel. During our business peak season I support approximately 105 employees as well as 4 salaried managers.

Post job openings,views applicants,prescreen applicants,coordinate interviews with hiring manager,conduct pre hire testing as well as new hire orientations.

Maintain associate employment files per company policy and legal regulations.

Provide support to associates and managers regarding benefits,policies and procedures and resolve routine problems. Maintain and administer changes to associate information using appropriate systems. (layoffs,retirements,terminations,deaths and leave of absences,workers compensation,short term disability)

Maintain and update records required by State and Federal employment laws and Sears policies. (AAP Log)

Acts as a Liaison for communication between associates and managers.

Monitor associates timekeeping records thur RedPrairie, make adjustments as needed. (missed punches,vacation day,personal day,holiday day,misc benefit pay)

Promotes Sears as a compelling place to work.

Maintains IKIC's in the Intelex system.

Prepares weekly and monthly HR required reports and sends to HR management.(unit roster,metrics,ppi)

January 2002 - June 2009 Sears Holdings Corporation Randolph, MA

Customer Service Representative/ Data Entry Associate

Responsible for calling customers to give them estimated repair price for the product which they had brought in for repair. Also ensured that all Service Orders as well as part orders were manually keyed into the system accurately and in a timely manner on a daily basis.

September 1993 - January 2002

Home Maker

During this time period I chose not to work outside the home in order to raise my three children.

July 1978 - September 1993 The New England Life Insurance Company Boston, MA

Benefits Field Consultant

During my 15 year career at New England Life I was promoted 8 times. The various jobs that I performed were in the Human Resource Services Division and the department was Field Benefit Administrative Services.

Accounting,maintenance and control of many Agent and Agency Employee benefit accounts. (retirement plans,deferred compensations plans. 401k plans)

Posting deposits,withdrawls,interest manually (bookkeeping).

Preparing annual agent/employee account statements.

Balancing accounts to the company general ledger.

Prepared annual tax reporting.

Dispersing monthly retirement checks.

Process 401K loan/hardship approvals.

Special projects as assigned by the director of the department.

Corresponding with all levels of management

EDUCATION (some college courses)

Business Administration

Quincy College Qunicy, MA

Accounting/Business Management

Bay State Junior College Boston, MA

CAREER HIGHLIGHTS

Supports a Business district of 20 managers and 130 hourly associates from a remote location.

Provided support and training to newly hired HR Admins as well as support current HR Admin team members..

Teamed with 2 other HR Admins to create a training reference binder for newly hired HR Admins.

Teamed with District HR Team to introduce and train managers on new payroll system. (RedPraire)

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