Customer Service Technical Support

Saif Ahmed Syed

+1-469-***-**** ********.****@*****.*** linkedin.com/in/saifahmedsyed

EDUCATION:

The University of Texas at Dallas December 2016

M.S., Systems Engineering and Management

Osmania University July 2014

B.E., Industrial and Production Engineering

TECHNICAL SKILLS:

Business Intelligence: Microstrategy, SAP Business Objects, SAP ERP and APO, Web intelligence, ERwin

Statistical software: R, SAS, SAS Enterprise Miner, Analysis Toolpak

Data Wrangling: Database systems – SQL based (MySQL, Oracle), NO SQL based(MongoDB)

Data Visualization: Qlikview, Tableau, Microsoft Visio, PowerPoint

Data Mining: Classification, Neural Networks, Logistic Regression, Text mining, Clustering, PCA

Additional Skills: Decision Tools suite, Microsoft Office, Project management (MS Project)

EXPERIENCE:

The University of Texas at Dallas, Richardson, TX June 2015 – January 2017

Graduate Teaching Assistant/ Research Assistant

Co-created a college course by researching industry-standard techniques on probabilistic and statistical analyses

Helping the instructor with creating/updating course content for four graduate level courses

Leading a group of graders, project managing the course grading and explaining course material to the students

Amazon.com, Hyderabad, India August 2014 – December 2014

Transaction Risk Investigator

Saved ~700,000 USD by assessing fraud patterns and making transactional decisions with an accuracy of over 98.4%

Discovered a couple of fraud patterns among 244 million active accounts and helped create machine learning rules to filter accounts following those patterns resulting in continuous avoidance of chargebacks worth millions of USD

Provided efficient technical support and customer service to the targets of online fraud on Amazon

PROJECTS:

Design, development, and implementation of data warehouse

Designed both ER and dimensional model for a database in Erwin and implemented physical tables in SQL Server

Created semantic layers using BusinessObjects Universe designer to help users query database without using SQL

Analytics using R and Microstrategy

Explored and analyzed the data of fashion brand by creating visualizations to support acquisition decision

Identified target groups of customers for marketing campaigns & created differentiated customer service strategies

Ad-hoc reporting

Used Tableau to analyze and reveal various relationships within a data set containing crime data in Dallas

Spotted trends in crimes to help assign the police force throughout the area during different times of the day

Blood pressure prediction

Formulated a Neural Network using SAS Enterprise Miner which can predict patients’ susceptibility to Hypertension from their medical record data with ~96% accuracy

Reduced the risk of being unaware of having high blood pressure which is costing the USA $48.6 billion each year

Identified the extent to which different factors (Smoking, drinking etc.,) contribute to risk of developing the disease

COMMUNITY INVOLVEMENT:

Kids-U Dallas - Assisting at-risk youths by providing academic support in core learning of math, language arts and reading.

IACC – Voluntarily provided Academic advising and administrative services to a non-profit organization in North Texas.

ACHIEVEMENTS AND AWARDS:

A part of Student Leadership Program at UT Dallas working towards Exploratory Leader Certificate

Won Pratibha(Intelligence) award and meritorious scholarship for three consecutive years during middle school

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