Customer Service Executive Assistant

ADELEYE Titilope Funke

*, ******** ******. *****, *******, Lagos

E-mail: *****.*******@*****.***, *************@*****.***

TEL: +234 803-***-****, +234 817-***-****

Career Objective

To build your organization as a trail blazer and global actor in the league of companies with my innovation and creative prowess.

Personal Attributes

A result-oriented personality, goal getter, fluent, energetic with unusual ability to tolerate and manage situations.

Institutions Attended And Qualifications

University of Ibadan, Ibadan, Oyo State (2010-2012)

Master of Arts (M.A) English Literature

Olabisi Onabanjo University, Ago-Iwoye, Ogun State (2004-2008)

Bachelor of Arts (B.A) English Literature

Tai-Solarin College of Education, Ijagun, Ijebu-Ode (1999-2002)

Nigerian Certificate in Education (NCE) Political Science/CRS

Anwar-ul Islam Grammar School, Eleyele, Ibadan, Oyo State (1991-1997)

West African Secondary School Certificate

Professional Skills And Trainings

MS Office

Executive Master’s Certification in Project Management

HR Management (HRBP/HRMP)

Work Experience

E-Revenue Gateway Limited (2012- 2015)

Executive Assistant to the CEO

Preparing letters, presentations and reports

Creating and maintaining diaries

Taking and circularizing minutes of meetings

Using varieties of software packages

Playing host to corporate guests

Making transport and accommodation arrangements

Liaising with staff, suppliers and clients

Assistant HR/Administrative Manager

Recruitment:

Coordinating recruitment process in line with management’s requirements and defining job positions

Resourcing, screening and short listing resumes through various job portals, internal reference, head hunting

Short listing the resumes based on desired skills and experience

Advertising vacancies, screening and short listing resumes

Conducting telephone and personal interviews in coordination with departmental heads

Preparing offer letters of employment, contract and job descriptions.

Training & Development:

Scheduling and arranging training while coordinating with external trainers and training programs

Identification of training needs and nominating candidates for training.

Encouraging participation of employees in various organizational events

Issuing training certificates after completion of the training

HR Administration:

Preparing exit settlements, leave salary and all employee benefits

Compiling & processing of attendance data in attendance system

Processing monthly attendance roster for workers, trainees & officers

Maintaining employees personal files and records

Communicating HR policies across the organization at all levels

Designing Policies, and Various HR Forms and Induction Program

Tracking attendance, maintaining leave records, issue letters, etc.

Keeping track of Confirmation, Appraisals, and Increments of employees

Preparing various letters, such as: letters of offer of appointment, confirmation, increment, disciplinary actions and experience/service certificate etc.

Employee Engagement

Effectively managing welfare measures, management - employee get together, picnics & parties

Developing employee engagement programs, such as, Initiating and administering a welcome-mail policy to all new joiners, regular birthday mailers & celebration policy.

HAIER THERMOCOOL, ABA, ABIA STATE. (2009-2010)

Marketer

Organizing marketing promotions

Providing customers and public with products information

Attending to media and public enquiries

Advocating for clients / customers

Liaising with advertising agents

Attending and resolving customers queries and complaints

Providing customer feedbacks to management

Responding to current and prospective customer needs

Creating new ideas and branding products.

Monitoring customer needs and wants to facilitate product development and deliveries

Masford & Price Co. UMUAHIA. Abia State - NYSC (2009-2010)

Customer Service Provider

Providing solutions to customer’s financial needs

Ensuring customer’s satisfaction

Exploring new sales areas and ways to promote sales of products

Consulting with customer about their product or service needs and wants

Receiving customer’s calls of request for products and services

Testing of new products

Hobbies

Reading, travelling, singing and engage in a variety of voluntary activities and counseling people.

Personal Details

Date of Birth: 15th November, 1979 Gender: Female Marital Status: Single

Nationality: Nigeria

Referees

Available on request

Contact this candidate