Sales Customer Service

Usman Pathan

Mobile: +971-**-*******

E-Mail: ********@*****.***

Job Objective

To be a part of a challenging work environment and serve the industry with the best of my knowledge.

Graduate by Commerce who intends to build his career with leading organizations and who is committed and dedicated towards his work, seeking a challenging position with a reputed company which would enable to reach my career goals along with achieving the objectives of the company by utilizing my professional skills, experience and hard work.

Career Objective

To keep learning and growing within the Organization

To be a part of a challenging environment and serve the industry with the best of my knowledge.

Strengths

Self-motivated, qualified Bachelor of Commerce and working knowledge of Sales, Operation, Marketing, Back Office, Hospitality, Travel & Tourism with 8+ years of Post Qualification Experience including UAE experience.

Quick grasping of new things, punctual & hard work with a positive attitude.

Good adaptability to new environments and excellent in dealing with people.

Analytical, optimistic and systematic approach to problems at hand.

Possessing excellent individual and team work spirit.

Professional Synopsis

Around 8+ years of comprehensive cross cultural experience in the areas of:

- Sales & Marketing - Packages / Hotel Bookings

- Passenger Service - Flight Operations

- Reservation - Corporate Sales

- Ticketing - Travel & Tourism

Competent in planning and executing various projects at clients end.

Team Management: Proficient in leading dedicated teams for running successful process operations and experience of developing procedures and service standards for business excellence.

Good analytical and team management skills, motivating team members to achieve the targets and reach the Slabs.

Education

Bachelor of Commerce.

Technical Qualification

Diploma in Aviation, Travel & Tourism, Hotel Management and Hospitality Industry.

Professional Certification by Amadeus.

Professional Certification by Arzoo for Travel & Tourism Operations.

Professional Certification by Saradha Tours & Travels for Managerial in Team Handling.

Areas of Expertise

Functional

Handling the pre flight, post flight, check – in counters on Sabre, departure immigration & customs, arrival immigration & customs, flight boarding, flight disembarking, baggage make up, cargo load sheets.

Assigning user for check in counters and on time flight push back.

Maintaining updated documentation for flight filing, cargo load sheets, baggage counts, touchdown and push back timing.

Handling sales and tie ups with corporate and hotels. Booking international & domestic tickets and re issuing with change in date and flights.

Customised packages for leisure honeymoon and adventure.

Technical

MS DOS, MS Office 2003 & Office XP (Word, Excel, PowerPoint, Access,)

Certified by Amadeus from Amadeus India Pvt. Ltd.

Sabre Reservation system

Employment Details

Al Hayah Tours (Sharjah, UAE) Business Development & Supervisor Since Jun ’14 till Present

Role:

Handling accounts and operations for the branch.

Booking international & domestic air tickets on portal & Amadeus.

Customized package for leisure, honeymoon and adventure.

Handling Sales with Corporate MNC and Hotels.

Tie Ups with vendor for Hotel, packages, inbound tourism, etc.

Processing of Visa and issuance of Visa.

Traveller Soul Pvt. Ltd (Mumbai, India) Reservation Manager and Sales Executive Jul ’13 – May ‘14

Role:

Booking international & domestic air tickets on portal & Amadeus.

Customized package for leisure, honeymoon and adventure.

Handling Sales with Corporate MNC and Hotels.

Chatrapati Shivaji International Airport (Mumbai, India) Duty Officer Jun ’11 – Jun ‘13

Role:

Check in counters, Boarding, Disembarking.

Baggage makeup and Cargo Load sheet.

Pre flight and post flight filing and all related paper works.

Handling Departure and transit along with customs & Immigration.

Saradha Tours & Travels (Mumbai, India) Assistant Reservation Manager Jan ‘08 – May ‘10

Role:

Handling Sales with Corporate MNC and Hotels.

Booking international & domestic air tickets on portal & Amadeus.

Customized package for leisure, honeymoon and adventure.

Shanfari & Partners LLC (Salalah, Oman) In Charge Sales & Operation Jan ’05 – Sep ‘06

Role:

Sales of new satellite connection.

Follow up and renewal of old client.

Hotel & restaurant tie ups for satellite connection.

Silgate Solutions (Mumbai, India) Customer Service Professional Jan ’04 – Dec ‘04

Role:

Assisted American customers; for Diabetic testers.

Sale of Diabetic testers to American customers.

Personal Details

Date of Birth : 15th January 1987

Languages known : English : Read, Write and Speak

Arabic : Read, Write and Speak

Hindi : Read, Write and Speak

Urdu : Speak

Visa Type : Residence (Employment)

Passport Details : Z2707265

Driving : Valid Driving License of UAE.

Hobbies

Travelling & Driving.

Playing Chess, Badminton and Football.

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