Customer Service Executive Assistant

ERIN CULVER

W***** ***th Ave., River Falls, WI **022

Cell: 309-***-****

****.*.******@*****.***

SUMMARY

Executive Assistant who is skilled at multi-tasking and maintaining a strong attention to detail. Employs professionalism and superior communication skills to meet client and company needs. Skillful and dedicated with extensive experience in the coordination, planning and support of daily operational and administrative functions in a highly confidential environment.

HIGHLIGHTS

Microsoft Office proficiency Meticulous attention to detail Proper phone etiquette Professional and mature

Articulate and well-spoken Strong problem solver

Time management Works well under pressure

Understands grammar Social media knowledge

Customer service-oriented

Business correspondence

Meeting planning Travel administration

Ability to maintain accurate client records Aware of legal and ethical standards Problem resolution Excellent relationship building skills Scheduling Comfortable with diverse populations

ACCOMPLISHMENTS

Calendaring

Planned all meetings and travel for entire executive team. Scheduling

Managed daily schedules for 7 executives.

Data Organization

Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions. Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed records accordingly. Performed administration tasks such as filing, developing spreadsheets, faxing reports, and scanning documents for inter-departmental use.

Planned and executed all aspects of a major office headquarter move. Increased office organization by developing more efficient filing system and customer database protocols. Successfully planned and executed corporate meetings, lunches and special events for groups of 75 employees. Supported exec team through personal document management, calendar organization and collateral preparation for meetings.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information. Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Planning

Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 7 employees. Ensured staff was equipped with all necessary supplies and collateral for long distance travel. Appointment setting

Administrative support specialist

Self-starter

EXPERIENCE

FAGRON, INC.

Mendota Heights, MN

Executive Assistant 11/2016 to 2/2017

Served as Executive Assistant to the President of Fagron North America, Vice President of Finance, Vice President of Sales and Marketing, Legal Counsel, HR Area Manager and Information Management Area Manager, Business Controller. Arranged appropriate travel, visas, agendas, necessary contacts and country information. Scheduled Board of Directors meetings and assisted with meeting materials and agendas. Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules. Planned travel arrangements for seven executives and staff. Collaborated with human resources and the finance department on special projects and events. Provided logistical support to visiting executives. Approved travel expenses and reimbursement requests. Designed electronic file systems and maintained electronic and paper files. Planned meetings and prepared conference rooms. Maintained an up-to-date department organizational chart. Organized files, developed spreadsheets, faxed reports and scanned documents. Managed the day-to-day calendar for the company's senior director. Maintained and reserved the executive conference room calendar. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Created expense reports using Microsoft Excel spreadsheets. Conducted extensive online and phone research. Attended business meetings and took meeting minutes. Wrote and distributed meeting minutes to appropriate individuals. Managed desktop publishing and proposal and memo typing. Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.

DERRICK COMPANIES

New Richmond, WI

Executive Assistant 01/2016 to 11/2016

Scheduled Board of Directors meetings and assisted with meeting materials and agendas. Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules. Served as a professional representative of the CEO to executive clients, investors and board members. Collaborated with other administrative team members, human resources and the finance department on special projects and events. Provided logistical support to visiting executives in coordination with other Executive Assistants. Handled and distributed all incoming and outgoing mail. Wrote and distributed meeting minutes to appropriate individuals. Managed desktop publishing and proposal and memo typing. Created and maintained computer- and paper-based filing and organization systems for records, reports and documents. THE SALT ROOM

Woodbury, MN

Customer Service 06/2015 to Current

Prevented store losses using awareness, attention to detail and integrity. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Managed quality communication, customer support and product representation for each client. Guaranteed positive customer experiences and resolved all customer complaints. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Regularly sought opportunities to up sell and add on additional merchandise. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Replenished merchandise shelves with items from the stockroom. HUDSON, RIVER FALLS, NEW RICHMOND, ST. CROIX CENTRAL, SOMERSET, ELLSWORTH AND PRESCOTT SCHOOLS

Corresponding Cities, WI

Substitute Teacher 08/2012 to 04/2016

Physically and verbally interacted with students throughout the day to keep them engaged. Communicated effectively with educators from various grade levels. Supported students in developing strategies for individual needs and classroom group dynamics. Encouraged students to be understanding of and helpful to others. Helped prepare daily lesson plans for activities and lessons. Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support. Conducted small group and individual classroom activities based on differentiated learning needs. Applied the positive reinforcement method to redirect negative behaviors. Promoted language development skills through reading and storytelling.

EDUCATION

BACHELOR OF SCIENCE: FAMILY AND CONSUMER SCIENCES

Illinois State University, Normal, IL, USA

Minor in Sociology

Member of Sigma Sigma Sigma Sorority

Who's Who Among College Students Academic Achievement Award. MUSIC EDUCATION/VOCAL PERFORMANCE

Parkland College, Champaign, IL, USA

Recipient of Parkland Music Scholarship

Member of Parkland Madrigals and Chamber Choir

Member of Parkland Dance Team

AFFILIATIONS

Hudson Moms Group, 2001-2010

President, 2004-2006

Vice President of Membership, 2003-2004

1998

1994

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