Customer Service Representative

Mohammad Irshad Shah Nawaz HOSSENALLY

Apt ***, **59, Bloor Street East, Mississauga, ON, L4X 1S7 Tel: 1-647-***-**** Email: *****.**********@*****.*** OBJECTIVE: BILINGUAL CUSTOMER SERVICE ROLE (ENGLISH AND FRENCH) COMPETENCIES, SKILLS & EXPERTISE

Guided by Values and works cooperatively with colleagues to provide excellent service Presents well and maintains a positive attitude

Courteous and Effective over the phone and in person Listens attentively and Communicates clearly to provide timely service and prompt resolution Maintains self-composure and tact and empathy in conflict situations and when under pressure Organized, adaptable and able to work without supervision Follows-up on promises, deadlines and willing to go beyond the call of duty to ensure high customer satisfaction Detailed conscious and able to keep focus for extended periods Excellent writing and language skills in both English and French Highly competent in comprehending and reporting figures Proficient user of Microsoft Word, Outlook, Excel and Access Willing to take on responsibility for service failures and recover client confidence PROFESSIONAL EXPERIENCE

Warehouse Manager

SKC Distribution Centre

July 2015 – Jan 2017

Responsible for the smooth running of the Distribution Centre for delivery of fresh produce to retailers, high-end holiday resorts, corporate clients and national hospitals. Developed skills to coax clients to send their orders in a timely manner. Ensured client requirements were addressed.

Project Manager

Apollo Bramwell Hospital

Oct 2013-July 2015

Assisting senior management to implement projects to boost the hospital’s revenue, reduce costs and improve patient service.

Drafting and Proofreading of all correspondence for senior management Reviewed and investigated all customer complaints and drafted formal replies Key team member in ensuring overdue debtors were addressed by continual liaison and arrangements with patients and relatives

Maintaining all documents on file for easy referencing and access. Operations Manager

Currimjee Group

1995-Jul 2013

Responsible for warehousing and logistics for Pepsi products to a network of 7500 clients. Ensured co-ordination between production, sales and logistics to meet customer demands. Key escalation resource to address customer issues in a timely manner. Built direct first-hand personal relation with 200 key clients. Dealt with customers to manage debtors and company equipment at client premises. Management Trainee

Currimjee Group

Nov 1993-1995

Joined the management trainee scheme of the family-owned values-driven Currimjee Group which deals in FMCG’s and provides high level services to Corporate Clients. Worked on various assignments. Fully trained to put customers first and to provide excellent service. EDUCATION

French Literacy Assessment (Aug 2016) : Test D’Évaluation de Français pour le Canada: Utilisateur Expérimenté - Niveau C2 Bachelor of Arts (Honours), University of Cambridge, UK (1993) Cambridge Higher School Certificate (HSC) : A-Levels (1989) Maths-A, Physics-A, Chemistry–A, English, French – (Distinction)

Contact this candidate