Plant/Facilities/Sales Manager

Resume for James Richardson

*** ***** ***.

Newmarket, ON L3Y 4T3

Cell-289-***-**** email; **************@*****.***

Executive Profile

I am currently self-employed as a contractor doing small commercial and residential renovations looking to return to a more local role in manufacturing. I am also a detailed, energetic past retail automotive industry mgr. with materials management/logistics, manufacturing production, quality engineering, wholesale marketing, retail sales, service and leasing experience. I have a current lift truck license with 4 years driving experience. I take pride in being an open communicator and an active listener with the ability to hear all sides and work across multiple functions and personalities. I have the ability to adapt personal style to connect with others to build relationships, energize teams and produce results. I have always been regarded by others as an individual with high integrity and committed to the success of the enterprise.

Throughout my career I have developed skills in the following areas:

Home/Commercial Renovations Sales Training

Leadership/communication Staff development

Human resources management Facility management

Product line expansion Team building

Background in automotive manufacturing Vendor negotiation

Quality engineering Vehicle repair

Customer Relations management Negotiation

Small business development Problem Resolution

New product delivery P&L Management

Budget Development Project Management

Public Relations Merchandising

Core Accomplishments

Completed many residential and commercial rental unit renovations projects from demolition to finish with positive customer satisfaction.

Won GM President's Triple Crown Award 4 times within 6 years

Project Manager on a $10M engine exchange program in 1993 Model Year with GMCL Powertrain

Managed a new and used vehicle dealership with yearly revenues of 21 M dollars for 16 years.

Project managed on capital investment facility upgrade kept below budget of 3 Million.

Re-organized GM dealership into Honda franchise after GM discontinuation of Pontiac Brand in 2010.

James Richardson

Cell 289-***-****

Email **************@*****.***

Professional Experience

Owner Operator – Regal Renovations Feb 2013 – present

December 2014 – July 2015 Werbar Investments – worked as a handyman for commercial unit turnover and bldg. maintenance doing minor plumbing, electrical, masonry repairs/alterations.

General Manager – July 2012 – December 2012 Subaru Auto Gallery, Regina (returned to Ont. 01/13 to attend to parent’s needs).

General Manager January 2011 to January 2012 Welland Honda – Welland, Ontario

Had full management responsibility for a HONDA franchise generating revenues in excess of $14M during a challenging transition year due to product shortages caused by Fukishima tsunami.

General Manager January 1995 to December 2010 - Gillespie Pontiac Buick Cadillac. Assisted with purchase and transition of Honda Franchise – Welland, Ontario

o Within first year increased revenues from accounts, especially GM family purchasers.

o Performed project management role on 2.5 million dollar facility image update in 2005 kept below budget.

o Built an A-caliber team of service technician talent through training and consistent adherence to following diagnostic tree formats for repair.

Attained President Triple crown award for sales volume, profitability and CSI (customer satisfaction index rating) for four of the first six years after joining Gillespie Pontiac Buick Cadillac. The company had won this top 100 dealers in Canada award only twice in the previous 23 years.

I also identified opportunities, set goals and motivated sales staff to outdistance the competition and drive peak productivity from all staff, resulting in record-setting sales year-over-year in new and used sales, parts and service departments. Prior managers at this location did not focus on a team atmosphere to achieve these goals and sales staff were consistently appreciative of this new direction as it led to increased teamwork and better communication.

Education

UNIVERSITY of WATERLOO - Waterloo, ON – History Hons BA

Queens at Kingston - Completed course work on Master's degree in Canadian Business History

Professional Affiliations

Member of Rotary Club of Fonthill, ON 1996 – 2010 (Paul Harris Fellow awarded 2003)

President of Welland and Pelham Cancer Society 1985-1989

CAA Niagara Board of Directors 2007-2009 OMVIC license 2012

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