Customer Service Data Entry
Resume:
Erica Washington
SUMMARY
Serving as a qualified professional in phlebotomy laboratories as a data entry technician, case management liaison and support to the medical administration team through various office support functions and client services. Areas of expertise include:
Blood Bank and phlebotomy support.
Communicating special circumstances/dispute resolution to appropriate personnel.
Interacting with hospital personnel, volunteers and patients by reporting results out according to the policies and procedures of the laboratory.
Performs duties in a manner to promote quality patient care and customer service/satisfaction, while ensuring safety, cost efficiency, and a commitment to the patient improvement process.
EXPERIENCE
09/2013 – 01/2015
Medical Center Laboratory
Medical Laboratory Technician
Successfully performed daily lab operations including collections, sample processing, result reporting/distribution, and clerical duties as assigned to maintain efficient work flow.
• Maintained functional knowledge of system computers as required by job assignment.
• Trained new hires and temporary personnel on entering clinical data into the data program from patient charts, laboratory results ordered by physicians, data collection, exporting files to billing center for processing, and various reporting at intervals on a weekly basis.
• Entered patient results into database with superior efficiency and minimal errors.
• Performed numerous lab procedures with diligence within safety guidelines.
Recognized for excellent results with minimal supervision.
01/2008-09/2012
Upward Bound Private School
Preschool Teacher
Trained early childhood education teacher. Implemented provided curriculum in a positive and fun manner. Managed multiple children in a loving, constructive manner. Maintained positive interface with parents about their children’s progress.
• Planned and implemented a variety of age appropriate and themed activities to include music, art, art drama, crafts and games.
• Planned monthly special events.
• Facilitated curriculum activities and areas to promote positive learning for students in a safe and caring environment.
• Promoted mutual respect and models problem solving skills.
• Tailored the program to the needs of the individual child with concern for the child’s interests, special needs, special talents and individual style and pace of learning.
• Teacher of the Quarter, consecutively received in 2012.
EDUCATION
Forest Brook High School
Diploma
1999
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