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Customer Service Software

Location:
Fort Worth, TX
Posted:
February 20, 2017

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Resume:

Allen Easty

McKinney (Dallas/Fort Worth), TX 214-***-****

linkedin.com/in/allen-easty-12073a107 acyw5j@r.postjobfree.com

Chief Technology Officer

Technology Leader Director of Development Chief Scientist

Chief Technology Officer with expertise in the design, management, and patenting of products. Skilled in collaborating with all members of an organization to achieve and improve business objectives. Instrumental in streamlining and improving processes, enhancing productivity, and implementing new products and businesses. Technical proficiency in a multitude of technology software, devices, and networks; currently have seven patents granted and more filed.

Design, Manage, Patent Products

Direct Development Teams

Design Networks/Network Products

Certified Professional Scrum Master I

IoT w/ Home Automation

Cloud Hosted Microservice/Mobile Web UI

IPTV Headends, Middleware, CA/DRM & STB

Financial Modeling w/ pro formas

Senior Manager

Problem solver

Customer service

Leadership skills

PROFESSIONAL EXPERIENCE

The Mesh Networks, Dallas & Houston, TX 2008 – 2016

Chief Technology Officer

Provider of patented broadband management solutions, complete MDU WLAN networks, and building automation and IoT. The Broadband Communities top 100 technology provider from 2012 to 2015. Accountable for product design, patents and managing development unit. Wrote prototypes and core network controller code.

Key Accomplishments:

Patented cloud/device bandwidth management system to increase network pipe utilization up to 45%

Supervised the development of the cloud-based MDU campus network management system to maximize quality of user experience, reduce IT costs, and add revenue opportunities for owners.

Developed turnkey design practice for MDU campus TV (GPON or CATV) and blanket Wi-Fi.

Designed and directed development of building automation software to add lighting, blinds, locks, other IoT and sub-meter electrical monitoring to MDU campus network.

Designed and developed patent pending cloud based consumer Wi-Fi router for partnership with ASUS.

Controlled cloud and web mobile UI in Amazon Web Services with Elastic Beanstalk and Gateway API, AngularJS, Bootstrap, REST/JSON, Node.js, Sencha Touch, LAMP, Java/J2EE, Tomcat, SQL & NoSQL, Jira, Confluence, Docker & Jenkins.

Controlled embedded network and HA devices in C++, GateWorks, OpenWRT, DD-WRT, Embedded Linux, iptables, tc, Z-Wave RaZberry, & Leviton VerifEye.

Optical Entertainment Network, Houston, TX 2005 – 2007

Chief Technology Officer

A Fiber-To-The-Home operator and residential service provider of IP television, voice, and data with 400 channel master head-end supplied with direct licensed television content. Oversaw the design and implementation of the complete system and patent program.

Key Accomplishments:

Designed IPTV headend & network using Minerva Networks middleware; Latens & Irdeto conditional access; Scientific Atlanta & Motorola receivers; Amino & ADB set-top boxes; Cisco 10GB IP core & backbone; PacketFront & Alloptic EPON distribution.

Constructed and directed software development including patent pending ad insertion system.

Controlled all software hosting & integration including TV middleware, billing, CRM, VoIP, financials.

In charge of technical negotiations for content licensing & rewrote business model with pro forma statements.

Business Engine, Irving, TX 2002 – 2005

Senior Architect

A vendor of enterprise project and portfolio management software for Fortune 500 customers, including: Deutsche Bank, ING, and Lloyds TSB.

Produced business objects layer for new products using Microsoft .NET, WSDL/SOAP, C#, Visual Basic, and XML; designed Cognos integration object layer with J2EE, Java, and JAX-WS.

Consultant, 2002 – 2003

Revised an internationally-deployed virtual trading floor server for an NYC-based Fortune 500 financial services company with Linux high performance computing, shared memory architecture, C++, and POSIX pthreads.

Sandstream, Lewisville (Dallas), TX 1999 – 2002

Chief Scientist

First IP television, video-on-demand, telephone, and broadband provider on fiber and copper last mile; full lineup of direct licensed channels for regional and/or national distribution. Investors included Nortel, Cisco, and Texas Instruments. Directed new technology projects and participated in investor patents.

Key Accomplishments:

Managed software/hardware development including set-top box with VxWorks RTOS, ANT Fresco, Philips CryptoWorks, Minerva Networks and C.

In charge of software development of IP multicast enhancement with investing vendors.

Directed technical negotiations for content licensing; chaired subcommittee of Fiber-to-the-Home Council.

Intertainer, Culver City (L.A.), CA 1997 – 1999

Chief Scientist

First licensor and distributor of feature film video-on-demand (VOD) on Internet Protocol to telephone and cable customers. Investors included Comcast, Intel, Microsoft, Sony, and Qwest. Directed new technology projects and patent program.

Key Accomplishments:

Headed the product design of set-top box clients for MicrosoftTV, Scientific Atlanta, and Motorola in Java and C.

Constructed lightweight DRM/encryption components.

Supervised new technology projects including encoding lab, content distribution network, and interactive video with hot spots; managed technical negotiations for content licensing,

Informix, Los Angeles, CA 1996 – 1997

Principle Architect, Sport & Entertainment

An object-relational database vendor with native support for media objects.

Key Accomplishments:

Wrote data integration for Avid Movie & TV editing system using BENTO, UML, OMT, CORBA IDL, C++ and Datablade.

Developed the media strategy for the Creative Artists Agency/Intel Media lab grand opening, NEC, Hughes Galaxy Latin Amercia, BBC, and Avid.

Sybase, Dallas, TX 1994 – 1996

Senior Architect

A relational database and systems software vendor.

Key Accomplishments:

Wrote custom servers for financial services and Southwest Airlines in C++ and Sybase Open Server; video and set-top box tools in C++ and GEL. Consulted on video software: MCI, Vyvx, and BellSouth.

Bowater Communication Papers, Moline, IL 1993 – 1994

Senior Systems Analyst

Managed client re-engineering in C, C++ and SQL.

Coded for RF warehouse management and EDI systems.

AcuSys/AcuData, Santa Rosa, CA 1990 – 1993

Consultant & Founder

A Unix systems VAR.

Installed systems and wrote software for Bay Area businesses in C++ and shell script.

Trained staff on Windows software development.

Additional experience as an Analyst at Worldview in Iowa City, IA from 1987 to 1989. Maintained Unix systems and wrote software in C and shell script.

EDUCATION & CREDENTIALS

Bachelor of Science in Computer Science, Iowa State University, 1987

Computer Systems Engineering, Rensselaer Polytechnic Institute

National Merit Scholar



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