Technical Writer Business Analyst
Resume:
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linkedin.com/in/donnabuskirk
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DONNA D. BUSKIRK
CAREER FOCUS
Technical Writer – research, write, format, illustrate, and publish internal and user-facing documentation, online help, and social-technical content; develop and deliver training courses including train-the-trainer, and marketing/sales content including requests for proposal (RFP) and RFP responses to comply with requirements.
SUMMARY
Experience documenting, leading projects, and training for software development teams, telecommunications and information technology (IT) networks, and process automation. Skilled in gathering technical requirements and writing for a technical audience or entry level end user. Excellent communicator with engineering staff and all levels of management (technical and non-technical).
EXPERIENCE
TECHNICAL WRITER, LOCATION LEAD – ACCENTURE DUCK CREEK
July 2015 – December 2016; Columbia, SC
Location lead representing offsite management to team of new and experienced technical writers.
Document user interface for end users, and back-end application interface, using process flow diagrams for IT users and developers; work closely with product owner, developers, and testers; access and configure builds using VMware.
Fully participate in agile software development process.
Tools used: MindTouch, Camtasia, VMware & vCloud, and Microsoft Office (Word, Excel, PowerPoint, Visio, Paint, SharePoint, Skype).
TECHNICAL WRITER – AVTEC, INCORPORATED
June 2014 – June, 2015; Lexington, SC
Document mission-critical software; install in-progress software; access and configure builds using VMware; interview software developers, use test plans and work with quality assurance.
Fully participate in agile software development process; create and resolve defects; daily stand-ups, red zone.
Tools used: Madcap Flare and Capture, and Microsoft Office (Word, Excel, PowerPoint, Visio, Paint, SharePoint) VMware & vCloud.
TECHNICAL WRITER SENIOR ANALYST – DELL SOFTWARE
January 2012 – May 2014; Cary, NC
Maintain and update install and user guides, release notes, online and contextual help for Toad for Oracle and related database products.
Participate in online communities and user-idea input.
Respond via technical-social media; create weekly newsletter; tweet (@toadwriter).
Create video demonstrations of Toad for Oracle functions.
Tools used: Madcap Flare and Capture, and Microsoft Office (Word, Excel, PowerPoint, Visio, Paint, SharePoint).
SR. TECHNICAL WRITER, PROPOSALS – LGS INNOVATIONS
October 2010 – August 2011; McLeansville, NC
Analyze public sector requests for proposals (RFPs) to deploy Wide Area Network (WAN) communications into a converged network on Federal Government projects for deployed forces. Map requirements, create checklists to ensure the response provides needed detail and conforms to format.
Rewrite and edit content to sound like a single, winning voice.
Tools used: Microsoft Office (Word, Excel, PowerPoint, Visio, Paint, SharePoint).
SR. TECHNICAL WRITER – MICROSOFT
September 2005 – November 2009; Cary, NC
Write and publish release notes, beta-test guides, technical reference, data dictionary, and illustrated training material for ad-serving software.
Design, write, and publish technical guides that illustrate system process flow explaining the interaction of systems.
Department-level sign-off authority in an Agile/Scrum environment.
Tools used: RoboHelp, Adobe InDesign, and Microsoft Office (Word, Excel, PowerPoint, Visio, Paint).
TECHNICAL WRITER – SPECTRASITE COMMUNICATIONS
December 2003 – September 2005; Cary, NC
Conduct needs assessments. Document as-is and to-be process flows documenting implantation of Ultimus Enterprise Solutions to implement automated workflows for lifecycle process management to assist with Federal compliance for Sarbanes Oxley (SOX) requirements.
Drive user-group planning for training of web-based applications going into production.
Write user manuals, online help, online tutorials, and train-the-trainer guides for web-based applications developed in-house for this cell-tower company (now American Tower).
Tools used: RoboHelp, Adobe InDesign, Ultimus BPM, and Microsoft Office (Word, Excel, PowerPoint, Visio, Paint).
PROJECT COORDINATOR – REGED, INC.
August 2002 – April 2003; Morrisville, NC
Manage course production process for web-based and print courses.
Implement adult learning principles in existing courses.
Create proof-of-concept demos implementing video into online courses.
Tools used: Microsoft Office (Word, Excel, PowerPoint, Visio, Paint).
PROJECT MANAGER/TRAINER-DEVELOPER – MCI
April 1992 – April 2002; Cary, NC
PM for development teams; schedule and conduct weekly requirements-gathering meetings with user group. Full life-cycle product development. Oversee developers and technical writers to produce the software product and documentation. Conduct user acceptance testing (UAT) and drive solutions to issues found. Apply lessons learned to future projects.
Develop and deliver introductory computer, telecommunications, customer service, management, & stress management courses. Develop and conduct train-the-trainer. Design circuit-design-and-testing exercises using visual diagrams and creative exercises.
Tools used: Microsoft Office (Word, Excel, PowerPoint, Visio, Paint), Microsoft Project.
EDUCATION
2010 - Master Certificate in Internet Marketing; University of San Francisco, online
2002 - Project Management Certificate; International Institute of Learning, Durham, NC
1999 - Instructional Design Certificate, Murphy & Milano, Inc. Washington DC
Studies: English major Northern Virginia Community College, Fairfax, VA.
EXPERTISE IN THESE TOOLS
MindTouch, Microsoft Office Suite (Word, PowerPoint, Visio, Paint, SharePoint) • Madcap Flare & Capture • Camtasia • RoboHelp • Adobe Professional Suite • Snagit • VMware & vCloud • Ultimus BPM software
OTHER
I speak conversational Spanish, taught English as a second language, and am a published business writer. Published clips available.
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