Service Representative Customer

Jaime G. Bauer

*** * ******* ****** – Apt *** Atlantic City, NJ 08401 609-***-****

*********@*****.***

Objective

To further my career by obtaining employment in the tourism/hospitality field.

Experience

Guest Service Representative, Tropicana Casino & Resort Atlantic City, Atlantic City, NJ, July 2014 to January 2017, Front Desk Agent, assist guest registering and checking in / out, assist guests with various needs and count drawer funds at the end of the shift.

Guest Service Representative, Atlantic Club Casino, Atlantic City, NJ, May 2013 to August 2013, Guest relations, assist guest registering and checking in / out and count drawer funds at the end of the shift.

Winter Host, Game Creek Restaurant, Vail, CO, December 2012 to April 2013, Assisting guests, phone reservations and scheduling.

Front Desk Host, Revel, Atlantic City, NJ, May 2012 to October 2012, Assist guests registering and checking in/out, guest relations.

Market Attendant, Vail Cascade Resort & Spa, Vail, CO, December 2011 to March 2012, Open and close the marketplace including: reconcile all cash and credit transactions daily, stock, order and replenish inventory, prepare various food and beverage items, liaison with the hotel restaurant and bakery.

Guest Service Agent, Marriott Residence Inn, Somers Point, NJ, May to October 2011, Assist guests registering and checking - out and coordinate reservations, count the drawer funds at the end of the shift, provide guest relations, set up guest reception events.

Skills

Advanced in Microsoft Office Word, Excel and PowerPoint

Education

Certificate Hospitality Management, Community College of Rhode Island, Warwick, RI,

34 credits, May 2011.

Hospitality Management Program (15 credits) Johnson & Wales University, Providence, RI,

May 2008

Internship - Marriott Residence Inn, Warwick, RI, February - May 2011

Assisted guests at registration, set- up guest reception events, and made sure the interior of the hotel was clean and well kept.

High School, Atlantic City High School, June 2007

References

Available upon request

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