Customer Service Representative

Experience

I have a good amount of experience with customer service. I've worked a few jobs where I was dealing directly with the customer and customer service was the most important part of that job. So I know how to deal with customers in a polite and respectful and professional manner. I worked at a call center briefly for about 6 months, which is where I gained a lot of my customer service experience. I can truly say that I did enjoy working in that field and that kind of environment. I really liked helping solve their problems and knowing that I helped made a difference in their day.

Highlights

•High customer service standards

•Proficient in customer account software

•Call center management experience

•Dedicated to process improvement

•Strong problem solving ability

Negotiation competency

Job History

Company: Old territory tile-Tucson,AZ

Supervisor: Manny Hernandez Position: Tile Apprentice Employment date-Feb. 2014-Dec. 2014

In charge of assisting the tile setter on the job. Making sure all the tools that were needed for the job were acquired. In charge of applying the grout to the tile joints, measuring the tile and making certain cuts that were needed to complete the job and applying the sealant at the end of the job.

Company: Sears-Green Valley, AZ

Supervisor: John Moore Position: Delivery/Installation Employment Dates: Aug. 2012- Apr.2014

Was in charge of making deliveries for the day to the customers to their homes and in charge of installing it and showing them how to operate the appliance.

Company: Citi Credit Services

Supervisor: Faith Schroeder Position: Inbound Call Customer Service Representative Employment Dates: Jan. 2012-Jul. 2012

Was in charge of receiving calls from customers who either wanted to make payments on their monthly balance that was accrued through purchases or if they seen any discrepancies on their bank statements for the month I was to look up their monthly bank statements and rectify if there was any issues on their bank statements. The main purpose was to set up customer on an automated payment schedule to help them stay up to date on their account.

Education: Graduated from Sahuarita High School in 2008

Working towards my associates’ degree in business management by taking online classes through Eastern Arizona College. Taken a 6 month course in a HVAC repair and maintenance upon completion became a licensed HVAC Technician.

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