Customer Service Manager

Kenneth J. Mosley

***** ****** ***, *****, ** ***64

Home 858-***-****

Cell 760-***-****

******@***.***

CAREER PROFILE

A Self-motivated professional with over 25 years of experience in Management, Administration, Customer Service and Operations. Possess the ability to interact and communicate with individuals at all levels of an organization and able to provide logistical solutions to meet their business requirements. Resolve problems with speed and diplomacy; exemplary speaking and listening communications skills. Able to multi-task and work unsupervised; equally effective as team member or leader.

EXPERIENCE

SW Regional Rental Dispatch Manager Sept 2011 – Nov 2016

RDO Equipment Co., Lakeside, CA

• For two years supervised Trucking and Dispatch offices, total of 23 full time employees.

• Provided assistance to Regional Management team with equipment purchase recommendations.

• Responsible for rental operations at 13 locations throughout the Southwest Region.

• Provided analysis of financial, market and economic indicators for rental market.

• Personally responsible to develop annual pricing plan, and maintain computer database for the $120M rental equipment in Fleet, and maintain acceptable utilization.

• Represented the SW Region on numerous company-wide committees and panels.

• Developed new policies and procedures for the internal operational needs of the department.

• Worked with Store and Sales Management to help train and provide leadership to rental sales team.

• Actively participated at customer events with sales team and executive management.

Dispatcher Nov 2003 – Apr 2011

Vulcan Materials Company, San Diego, CA

• Coordinate labor, equipment and materials for construction projects to ensure project appropriate resources are allocated.

• Communicate work orders, messages and information to/from work crews, supervisors and field inspectors.

• Conducted training and development of new and current employees.

• Administered open and closing procedures and inventory control.

• Generated daily/weekly, monthly sales and inventory reports

• Thoroughly cross trained to facilitate the Customer Service Center, Ready Mix Concrete, Asphalt, and Rock and Sand departments.

Financial Director Jan 2009 – present

Margarita Officials Association, San Diego, CA

• Ex-Officio member of the Board of Directors

• Responsible for all financial record keeping, payroll, IRS and State tax filings, P&L reporting

• Report to the membership at General meetings regarding financial condition of the Association

• Assure financial stability of the Association through prudent planning and investments

Kenneth J. Mosley

ADDITIONAL EXPERIENCE

Bonsall School District, Bonsall, CA Aug 2001 – Nov 2003

Substitute Teacher

Rossi Concrete, Temecula, CA April 1998 – Jul 2001

Office Manager and Estimator

Vista Elks Lodge, Vista, CA Jan 1997 – Apr 1998

Club Manager

Mira Costa College, Oceanside, CA Jul 1989 – Dec 1995

Bookstore Manager

Mt. San Antonio College, Walnut, CA Apr 1986 – July 1989

Book Department Manager

EDUCATION

University of La Verne, La Verne, CA

Bachelor of Arts, Business Administration, emphasis Business Management, Economics, Statistics and Accounting

SKILLS / CERTIFICATIONS

Proficient in Microsoft Office, MS Word, MS Excel, MS PowerPoint

Software: Quickbooks, Oracle, Kronos, BMG, SYSTech, and Trimble

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