Customer Service Manager

KATHRYN GYURINA ** Alfred Street, New Haven, CT **512 Cell 203-***-****

Time, Data, Project Management

Summary of Qualifications

Federal ID and Entity management in 44 States regarding UI and WH Tax accounts.

Data Management, multi project production expert with communication skills and problem solving, analytical work.

Computer skills: Excel, Microsoft Office, Windows 7, Outlook.

Proficient in PeopleSoft, SAP and ADP Tax Services Smart Compliance Website.

Experienced in Real Estate and property management, Legal documents.

Sales, interdepartmental communications, active listening, phone skills.

Numerous years of time and production management.

Work Experience

St. Bernadette Church, Inc., Choir Member and Cantor

New Haven, Connecticut April 1998-Present

Diageo North America Inc., HR Payroll Coordinator

Norwalk, Connecticut June 2007- April 2016

Review, track and maintain State, Federal and Local agency payroll tax notices 30% savings in avoiding penalties and interest.

In a demanding time frame, created a records retention and document filing system for offsite and onsite storage of confidential Payroll and Tax files. New filing system enables the HR Financial Services Dept. to be more efficient in order to remain in compliance with Sarbanes-Oxley regulations.

Gathered information from People Soft and ADP Tax Services FAQS website for audits.

Became familiar with payroll pay frequency structure, payroll tax and unemployment documents and reporting for both the U.S. and Canada.

Provided payroll data for audits and to Deloitte for IA tax return processing.

Using SAP assisted Finance and Tax Team with analysis of payroll g/l account activity in order to clear outstanding reconciliation items.

Assisted Payroll Team with recording calendar year-end adjustments in PeopleSoft for U.S. and Canada.

Update unemployment insurance accounts in 44 states up to 5 entities each so they meet compliance requirements.

Working closely with legal and ADP to maintain accounts properly to remain in compliance.

Provided employee data to TALX (Diageo’s unemployment services vendor) in order to process unemployment claims until that process was moved over to HRES.

Terra-San Inc., Customer Service/Production Manager

Norwalk, Connecticut May 2009-Sept. 2015

Managed and oversaw all aspects of production: Worked with clients, addressed detailed technical questions regarding product orders daily. Up selling when the opportunity presents itself.

Organized work flow keeping track of multiple project steps, recorded and analyzed Matrices, keeping a record of all pertinent data involved with each project.

Collaborated with all team members to produce the highest standard of efficiency.

Worked with Digital Media Management Software, adapted to system updates and software changes quickly.

Mongillo Press Co., Owner/Operator

New Haven, Connecticut April 2000– May 2009

Operated printing presses, mixed inks, ordered supplies.

Sold and marketed print products for small to medium size companies.

Coordinated job orders, and kept all Records on Quick Books Pro.

Mar-len Printing and Mailing Inc., Press Operator

Milford, Connecticut June 1996- April 2000

Operated multiple printing presses, and bindery machinery.

Maintained and serviced all equipment.

Assisted where needed in all aspects of production.

Foto-Grafix Inc., Press Operator/Production Manager

Branford, Connecticut April 1981– May 1996

Operated printing presses, automatic paper slicer, and large folding equipment.

Responsibilities included managing work orders, production, ordered supplies.

Delegated and scheduled personnel.

Researched vendors, kept track of inventory, files and submitted annual reports.

More Experience

Lobster fishing

Snow Plowing

Cantor and Choir member at St. Bernadette church

BNI – Business Networking International 2 Years

Education

Branford High School Diploma

Two Skill Path Seminar Certificates

One Brian Tracy Seminar Certificate

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