Customer Service Manager

HOWIDA HASSAN

Cairo, Egypt / Tel: 002***********

***************@*****.**.**

****************@*******.***

***********@*****.***

skype address howida.shehata

Summary

Please find herewith attached my CV for your kind review and consideration; to obtain a suitable position, I am extremely interested in obtaining a chance to become part of your team, as you have seen from my CV, I have experience more than 18 years in deluxe five stars hotels where I consistently met or exceeded the annual key performance objectives, during this period I have developed skills relevant to F&B Product knowledge and quality customer service as I interact effectively with internal or external customers delivering the service on time and efficiently representing friendly.

Highlights

Staff Development Talent

Customer Oriented

Strong Leader

Full Service Restaurant Background

Supervisory Skills

Proven Sales Record

Operations Management

Adaptable

Employee Recruitment Experiment

Bilingual (Arabic & English)

Accomplishment

Efficiently operated two high volume restaurants with combined staff and restaurant professionals.

Recognized as one of the top ten Restaurant Managers in the hotel.

Played a key role in obtaining restaurant's liquor license and expanding the bar area, thereby increasing overall sales from previous year.

Education

Communication Institute ( 2 years )

Experience

Key Responsibilities:

1.Training employees on all aspects of service and selling techniques

2.Planning, assigning and directing work

3.Appraising performance, rewarding and providing corrective action,

4.Addressing complaints and resolving problems for both employees and guests

5.Assisting with the financial aspects of the outlets operation, including the successful identification of expense reduction through cost control.

6.Ensuring the continuous and accurate participation of the outlets service operation; recording production and operational data on specified forms

7.Preparing a variety of reports and letters utilizing personal computer system and equipment.

8.Maintaining of all outlets, lounges, service bars and storage areas

9.Ensuring compliance with health and safety standards, and keeping outlets sufficiently stocked with supplies

10.Approving and overseeing all outlets requisitions, inventories, bar par levels, transfers, cocktail parties, time and locations, cost control, opening/closing bar hours and working schedules.

11.Team leader

Assistant F&B manager FEB 2015 –FEB2016

ROHANOU HOTEL Marisa alam

Assistant F&B manager

Jan 2013 - oct2013

Royal Paradise Hotel -Sharm El Sheikh

BAR Manager

Jun 2009 - Aug 2012

Louis Tiran Hotel - Sharm El Sheikh

Bars Manager

Aug 2007 - Jun 2009

Sheraton Cairo Hotel

Head Bar Tender

Apr 2005 - Jul 2007

Movenpick El Guna Hotel - Hurghada

Senior Supervisor

Nov 2002- Mar 2005

Marriot Mirage Hotel – Cairo

Captain

May 2000 - Oct2002

Al Safir Hotel Bahrain

Hostess

Nov 1997- May 2000

Sheraton Heliopolis Hotel

Waitress

Aug 1995- May 1997

Semiramis Inter-Continental Cairo

Training & Self Development SKILLS

•Food & Beverage Production

•Food & Beverage Skills

•Train the Trainer

•Food & Beverage Up selling

•Service Leader Ship

•Customer Service

•Excellent customer service skills

•Commercial awareness

•Flexibility

•Good interpersonal skills

•Communication skills

•Problem-solving skills

•Teamwork skills

Computer Skills

Office 2010(Excel, Word, Power Points)

Opera

Fidelio

Micros

Personal Details

Place of Birth: Cairo, Egypt

Nationality: Egyptian

Marital Status: Single

DATE of birthday: 11-9-69

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