Geraldine S. Anselmo resource plan, communication plan, test plan, rollout plan

Define change tasks and activities, durations and order of

acyvun@r.postjobfree.com

Schedule approved changes with the Applications Manag

2435 Oro-A St. San Andres Bukid, Sta. Ana

Manage the change until is accepted in the Production en

Manila, Philippines

Provide change status updates to the Applications SDM.

Mobile# +639**-***-****

Track and monitor all SAP Enhancement Requests assign

resolution

Categorise and assign SAP Enhancement Requests to ap

Provide validation and closure of the Enhancement Reque

Weekly update - Provide reports on the status of each ope

Produce Quote for Enhancement Requests and manage q

accepted or rejected.

Collect recommendations from consultants and identify en

implemented to improve the use and support of the system

recommendations to be forwarded to the Applications Ma

Provide the reports specified in the Statement of work to t

Service Delivery Manager Project Manager Create and Maintain SAP Service Marketplace user accou

Staff.

- SAP BOBJ Consultant

Track the volume of services by service type and report m

_

Project Manager for Automotive Industry

Fujitsu Thailand Inc.

Service Delivery Manager for Consumer

(January 1, 2016 June 30, 2016)

Products Industry Fujitsu Philippines Inc.

(June 30, 2016 December 31, 2016) Provided overall guidance to Project

team members to ensure quality and

timeliness of execution of the

Manage all Incident resolution for all Incidents in the modules supported by Supplier

upgrade project

resources

Acted as escalation

Daily review of open Incidents checking that service levels are being achieved point for all

Assign Incidents to consultants and resolve schedule conflicts

concerns of the client in relation to

Quality Control for information entered in Service Desk System

the execution of the project

Reject Incidents assigned to SAP support group that are not covered by the accountable for all

Responsible and scope of SAP

Service.

project-related services and

Identify Incidents that need to be escalated to Applications Manager

deliverable committed

Create plan for implementation of solutions to problems

Manage implementation of problem resolutions. This Managed the technical project team

includes co-ordinating the testing with

resources including SAP Basis and

Users and scheduling the import to production.

Monthly review of Incidents looking for trends that relate to AP Functional teams to execute

S problems

Manage resources and resolution activities for problem cases involving the SAP Applications of

plans leading towards the success

Define and maintain the escalation process for resolving SAPproject implementation.

the Incidents

Planned and managed the project

Follow escalation process

Provide written explanations of actions performed by Suppliers staff risks, communication,

schedule, that created an

escalation involving the customer representatives and Purchaser Service Management Staff.

issue resolution process and issue

Allocate resources as required by Purchaser list tracking

Schedule Resources Regularly measured, documented

Update resource schedule monthly and reported project status and

Manage resources and activities for changes that directly involve the BAS services within

milestones to Project Team, Project

Purchasers scope of services, including:

Management Team and Project

Provide an assessment of the change including an estimation of impact and risk

Steering Committee

Provide appropriate change implementation plans including an activity execution plan,

Ensuring operations teams

Drive the technical aspects of the

project and ensures quality and are aware of changes and are

timely completion of all deliverables prepared

Building service reports

Coordinated between the Project

Service reporting and

Team and SAP Business Operations

sponsoring service delivery

Assigned tasks to all testing team

meetings

members and ensure that all have

Pulling in additional resources

sufficient work in the project

when needed e.g. specialist

Kept track of the new requirements /

teams or people for specific

change in requirements of the

issues /opportunities

Project.

Removing all obstacles to

Organizes the status meetings and

customer satisfaction and /or

send the Status Report (Daily,

financial performance

Weekly, etc.), minutes of the meeting

Communicating across

Tracked and prepared the report of

organisational boundaries from

testing activities like testing results,

consultants through to senior

test case coverage, required

managers

resources, and defects discovered

3rd party management

and their status

responsibilities

Performed other duties and Following up if service

responsibilities related to and delivery is not meeting

connected to the project expectations

Working with the client and

operations teams to identify and

manage service improvement

activities

Along with operational

managers and technical leads,

accountable for and contribute to

the overall performance of the

Service Delivery Manager for Transportation

managed services division

Industry Fujitsu Philippines Incorporation

Ability to follow software best

(November 2, 2014 December 31, 2015)

practices as defined by the

Managed Services management

Building a personal

relationship with key client staff

Successful service delivery SAP BOBJ Consultant - Fujitsu Enterprise

SLA achievement and high level Solutions Inc.

of customer satisfaction (March 18, 2013 October 31, 2014)

Monitoring overall

performance of services Provide technical and functional

Good communication around support for SAP systems for Aurizon

issues and opportunities get customer.

things done, make things happen

Collaborating with senior Coordinate resolution of issues raised

management on client account by working with subject matter

management and growth

experts, developers and project

delivery teams.

Some daily admin tasks included

Monitor the day-to-day operations

verification of all BO user logins and security

related to SAP to ensure that the

checks, Testing the availability of all universe

systems are in production and

connections, Monitoring day to day

operational.

scheduled jobs on Broadcast Agent (BCA)

System availability. In line with SAP Modified the default session timeout, for the

BOBJ Support main responsibility of infoview as the users complained about

keeping all the reports and systems being session timeouts frequently.

up and running fine, anything that Handled Bobj Administration tasks, to

hampers the systems from running create new users and groups, handle

smoothly and has critical impact or password resets and assign security.

financial loss implication, would be Created a stable environment for Business

treated with high priority of P1 or P2. Objects XI 3.1 by scaling the number of

Otherwise, they are P3 to P5. processing servers based on the user base

and access frequency.

BOBJ Support Analyst ensures that

Scheduled Webi reports and Hyperion

the reports are available to all end

reports based on the requirement.

users without any errors.

Moved the developed webi, crystal reports

and universes between development, QA

General performance issue.

and production environments using import

Troubleshoot performance issue. If

wizard.

any BOBJ 4.1 and 3.1 production

Was involved in training the end users over

system is experiencing extreme

the newly developed crystal and webi

slowness in all transactions, business

reports.

processes from end users and

scheduled jobs would be delayed and

SAP BI/BW/CR&B Team Lead for Utilities

would cause inconvenience

Industry Solution Accenture Philippines

(February 2, 2011 September 14, 2012)

Reporting Error issue. All other

6F, Robinsons Cybergate Tower 1, Pioneer

incidents and requests which do not

St., Mandaluyong City, Philippines 1554

extremely affect all end-users

business processes

Create an environment oriented to trust,

SAP BO/BI Team Lead for Financial Industry open communication, creative thinking, and

Solution Accenture Philippines cohesive team effort.

(September 17, 2012 February 2, 2013) Provide the team with a vision of the project

objectives

Fulfilled the business objects development Motivate and inspire team members

needs for various departments. And also Lead by setting a good example (role

performed the day to day admin tasks. model) - behaviour consistent with words

Handled various tickets for business Coach and help develop team members;

objects issues for the end users. help resolve dysfunctional behaviour

Performed Admin tasks like monitoring DB Facilitate problem solving and collaboration

Services, monitoring BO server running with Strive for team consensus and win-win

optimal performance, monitored licenses, agreements

monitoring of user activities/ sessions etc.

Ensure discussions and decisions lead Provide status reporting of team activities

toward closure against the program plan or schedule

Maintain healthy group dynamics Keep the project manager and product

Intervene when necessary to aid the group committee informed of task accomplishment,

in resolving issues issues and status

Assure that the team members have the Serve as a focal point to communicate and

necessary education and training to resolve interface and integration issues with

effectively participate on the team other teams

Encourage creativity, risk-taking, and Escalate issues which cannot be resolved

constant improvement by the team

Recognize and celebrate team and team Provide guidance to the team based on

member accomplishments and exceptional management direction

performance

Coordinate with internal and external SAP Business Objects Analyst /Client and

customers as necessary Operational Reporting Analyst / Operations

Familiarize the team with the customer Reporting Analyst SITEL Philippines,

needs, specifications, design targets, the Manila

development process, design standards, (August 1, 2007 October 6, 2010)

techniques and tools to support task 30thFloorRafflesBuilding, Emerald Avenue,

performance OrtigasCenter, PasigCity.

Assure that the team addresses all relevant

issues within the specifications and various Responsible for providing on-call

standards application support for the Business

Provide necessary business information Intelligence team within the Data Service

Serve as meeting manager or chairman organization.

Initiate sub-groups or sub-teams as Provides day to day support with emphasis

appropriate to resolve issues and perform on maintaining the stability and availability of

tasks in parallel the Business Objects 6.0 platform and

Ensure deliverables are prepared to satisfy providing expertise on report tuning against

the project requirements, cost and schedule multiple data source including Oracle and

Help keep the team focused and on track SQL server.

Work with functional managers and the Work closely with Business Object vendor,

team sponsor to obtain necessary resources the business users and IT Team members to

to support the team's requirements apply software upgrades, report fixes, and

Establish meeting times, places and enhancements to the Business Object 6.0

agendas environment.

Coordinate the review, presentation and Troubleshoot Business Objects errors (e.g.

release of design layouts, drawings, analysis Uploads; missing and report automation)

and other documentation Monitors all systems via centralized

Coordinates meetings with the product monitoring toolsets, to resolve or escalate

committee, project manager and functional problems in accordance with documented

management to discuss project process and procedures, within pre-defined

impediments, needed resources or timelines, to prevent any financial impact to

issues/delays in completing the task the business.

Cyberpark, Fort Bonifacio, Taguig City (July

26-29, 2011)

Leadership Conversations

EDUCATION Accenture Park Avenue, McKinley Hills

Cyberpark, Fort Bonifacio, Taguig City(May

BS Information Technology, AMA Computer 16-17, 2011)

College Pasong Tamo Ext., MakatiCity Leaders Window

St. Anthony School (Secondary Education) Charter Oak Consulting Group Inc. 1224

- Singalong, Manila Mill Street, East Berlin, Connecticut 06023

Holy Family Parochial School (Elementary (4/25/2011 until 4/26/2011)

Education) San Andres, Bukid, Manila Leadership Skills for New Supervisors

Accenture MSE Bldg., Ayala Avenue 1200

Makati City(April 29, 2011)

Application Delivery Team Lead School

Accenture Park Avenue, McKinley Hills

Cyberpark, Fort Bonifacio, Taguig City(April

SEMINAR & TRAINING ATTENDED 22-23,2011)

SAP Business One Accounting and

Logistics

ITIL v3 Accenture Cybergate Tower 2, Phoenix One Lower G/F, Salustiana Ty

Pioneer, Mandaluyong City (January 15-18, Tower Paseo de Roxas St. cor. Perea St.

2013) Makati City +632-***-**** (April 25 May

Accenture Project Management School - 25, 2010)

Estimating SAP Business One Implementation and

Accenture Cybergate Tower 2, Pioneer, Support

Mandaluyong City (June 27-29, 2012) FastTrack 10F The ValeroTower 122 Valero

Agile University Agile Delivery School St. Salcedo Village Makati +632-***-****

Accenture Cybergate Tower 2, Pioneer, (September 20-24, 2010)

Mandaluyong City (June 19-22, 2012)

SAP Tech Talk 2012: Customizing and

Enhancement of System Monitoring and

Report

Accenture Park Avenue, McKinley Hills

Cyberpark, Fort Bonifacio, Taguig City

(February 23, 2012)

Causal Analysis and Resolution

Accenture Cybergate Tower 2, Pioneer,

Mandaluyong City (February 13, 2012)

Systems Analysts Milestone School

Makati Shangri-La Hotel, Makati City

(October 24, 2011)

Accenture Project Management School

Solutions

Accenture Park Avenue, McKinley Hills

Contact this candidate