Customer Service Administrative Assistant

Robyn Boyce

Personal Statement

A highly competent, motivated and enthusiastic administrative assistant with experience of working as part of a team in a busy financial office. Well organised and proactive in providing timely, efficient and accurate administrative support to office managers and work colleagues. Also obtained a great deal of customer service knowledge when working as a customer service adviser. Approachable, well presented and able to establish good working relationships with a range of different people.

Work Experiences

Recruitment Receptionist & Administrator (Temp)

June 2016 – December 2016

Roles and Responsibilities

Reception duties

Communicating face to face, over the phone and on email

Managing meeting rooms and various inboxes

Screening calls and directing to the relevant team member

Weekly Reports

Database management

Managing back office processes including filing system and archiving

Variety of tasks including overseeing stationery supplies and the kitchen

Administration across the board

Timesheet management

Accounts and Administration Assistant at Mammoth Projects, Sydney (Temp)

May 2016- June 2016

Roles and Responsibilities

Reception duties

Process invoices when they come in

Use various systems such as Fleetmatics, Matilda & MYOB

Complete various administrative duties

Date Entry

Mortgage Administrator at Nationwide Building Society, Glasgow

September 2015 – April 2016

Roles and Responsibilities;

Verify supporting documents such as pay slips, P60’s employment letters and employment references in connection to standard mortgages, re-mortgaging and a change of borrower tasks.

In daily contact with brokers, applicants and accountants via email or on the phone.

Follow up on queries from my superiors, clients or accountants.

Ensure all standards are met and all tasks are completed to the QC team’s standards.

Other administrative duties using MS Word, Excel and Outlook.

Customer Service Adviser at Response, Glasgow

August 2015-September 2015

Roles and responsibilities;

Receive inbound calls for Student Loans Company, helping customers with bill queries taking payments and organising payment methods.

Phone handling using the switchboard service.

Respond and complete queries that come in on that day.

Work with my team to produce good call stats and outcomes.

Log calls with customers and ensure they are sent to the correct departments.

Do administrative duties within the helpdesk.

Follow up calls to customers ensuring they had a good outcome.

Debt Collector at TNC Collections, Glasgow

June 2015 – August 2015

Roles and responsibilities;

Provide support to the licensing administration system with particular emphasis on the collection of revenue and management of finance.

Liaise directly with clients, issue invoices/ notices, negotiate on outstanding payments and when necessary initiate recovery action.

Ensure to follow the debt recovery process at all times promoting confidentiality to the client.

Used the switchboard phone system.

Completed data entry when provided by superiors.

Debt Collector at Allied International Credit, Glasgow

March 2015 – June 2015

Roles and responsibilities are the same as the above position.

Facilities Assistant at South Lanarkshire Council, Glasgow

January 2012 – March 2015

Roles and Responsibilities;

Preparing meals within recipe guidelines.

Undertake all hygiene work practices in relation to the storage, preparation, cooking and services of food.

Ensure cooking area of food production, equipment and utensils are clean.

Work as part of team, ensure communication is good to get the job done efficiently.

Play worker at Hi Flyers Community Child Care, Glasgow

January 2010 - December 2011

Roles and Responsibilities;

To work as part of a team to generate an environment that meets the individualised emotional, social, intellectual and physical needs of the children at the centre

To work as part of a team in planning children's learning experiences and assist children to gain benefit from these

To maintain an attractive and safe indoor and outdoor physical environment and to report to the Team Leader on matters relating to the children

To carry out duties as per daily rosters and routines.

To help establish and maintain good working relationships between staff and parents

To maintain a professional standard and attitude

To encourage parents to feel they are part of the team and service and can participate in the programme.

Play worker at Scottish out of School Care, Glasgow

April 2007 - December 2010

Roles and responsibilities are the same as the above position.

Education

Completion of Secondary School – Stonelaw High School, Glasgow (2003 – 2008)

SVQ Level 2 Childcare (2010)

References

References available on request.

Contact this candidate