Customer Service Higher Secondary

RAKESH B

PLOT NO:** Raja rajaeswari nagar

Bharathidasan street,Mugalivakkam,

Chennai-600 125

Mobile No:979*******

E-mail:********************@*****.***

CAREER OBJECTIVE

Willingness to work for the organization with best interests and knowledge

Desire to achieve a prominent and respectful position in the organization using my

analytical skills.

CAREER HISTORY

Senior Customer Service rep-Apr 2013-July 2014

Employers name - DELL INTERNATIONAL SERVICES PVT LTD-Chennai

Responsible for assisting customer

Asst Team Leader - - Aug 2014-Oct 2015

Employers name - DELL INTERNATIONAL SERVICES PVT LTD-Chennai

Responsible for overseeing the daily activities of a team

Team Leader - Oct 2015-Present

Employers name - HCL BUSINESS SERVICES-Chennai

Responsible for overseeing the daily activities of a team

Duties;

Ensuring that appropriate staffing levels are maintained at all times and that there is a certain level is slack in the system to cover busy periods.

Resolving disputes between members of staff.

Checking on the quality of work an employee does.

Making sure all tasks given to staff are done on time and to the required standard.

Resolving any salary or overtime disputes.

Participating in all relevant training as required

Providing daily feedback on performance to junior members of staff.

Organizing and conducting team meetings.

Ensuring team members are prioritizing their work duties appropriately.

KEY SKILLS AND COMPETENCIES

Professional

Using sound logic and rigorous methods to solve difficult problems with effective solutions.

Superb influencing and negotiating skills.

Able to build strong working relationships with work colleagues.

Always smartly presented.

Able to adapt to changing circumstances.

Can pick up new skills and information very quickly.

Motivating and mentoring junior members of staff.

Personal

Always leading by example.

Willing to travel to different work locations.

Managing own professional development.

AREAS OF EXPERTISE

Project management

Allocating work duties

Delegating work

Disciplining staff

Monitoring staff performance

ACADEMIC QUALIFICATIONS

SRM University - B.Tech (ECE) - 2014 - 60%

Mahendra Matric Higher Secondary school - Higher Secondary - 2010 - 72%

Mahendra Matric Higher Secondary school - S.S.L.C - 2008 - 75%

LANGUAGES KNOWN

Tamil

English

Hindi

HOBBIES

Reading books

Playing basket ball

PERSONAL PROFILE

Father’ Name : BALACHANDRAN K

Date Of Birth : 15/01/1993

Postal Address : No:26/A, South Street Vidathilampatty,

Manapparai, Trichy-621307.

Tamilnadu, India.

Gender : Male

Marital status : Single

DECLARATION

I hereby declare that the information furnished above is true to the best of my

knowledge and belief.

Thanking you,

Place : Chennai Rakesh.B

Contact this candidate