Executive Director of Skilled Rehabilitation Nursing Facilities
Resume:
Darlene Barkau
**** **** ******* *****, ********, AZ 85308
623-***-**** (Home) 714-***-**** (Cell.)
***************@*****.***
Objective: Position as a Skilled Nursing Home Administrator
HIGHLIGHTS OF QUALIFICATIONS
Over 20 years experience in skilled nursing industry
Various environments including rehabilitation, sub acute, secured and cultural
Experience leading teams in coordinating and resolving critical issues to ensure the delivery of quality resident care
Possess talent to motivate staff to produce quality work which translates into customer satisfaction
Practiced in Human Resources, Hiring Process and Employee Relations
RELEVANT EMPLOYMENT & EXPERIENCE
November 13 – Present – Administrator – Life Care Centers of America
Regulatory Skills and Experience
Lead facility in Garden Grove, Orange County through two state surveys and two 3.20 state surveys bringing the facility from a 3 star rating to 4 star rating.
Directed Executive Directors of two separate facilities in Los Angeles County through state surveys as the Senior Executive Director with below state average deficiencies.
Marketing & Customer Relations Skills and Experience
At Imperial Convalescent Hospital increased Medicare census by 20% through aggressive marketing with the community acute hospitals and department leadership re-focus on reasons to admit vs reasons to deny referrals.
As senior executive director mentored and provided guidance to help two executive directors at their centers excel in their communities
Brought predominately Korean facility, Orangegrove, from an average daily census of 89 to an average of 95 through development and education of facility wide Marketing focus.
Hosted 1st Annual Harvest Festival at Orangegrove sponsoring community vendors, physicians, and city and county political dignitaries.
Financial Skills and Experience
Lead Orangegrove to financial success exceeding annual forecast in 2015.
Facility averaged between 26 to 30 Medicare year ending 2015 from averaging between 12 to 15 the prior year.
Mentored department leadership in their development of labor and cost management.
September 07 – June 13: Administrator – Garden Park Care Center, Garden Grove, CA
Regulatory Skills and Experience
Lead management teams through annual Department of Public Health surveys
Directed and worked with clinical managers during Sacramento Sub Acute surveys with zero clinical deficiencies
Possess significant ability to interpret survey deficiencies and write detailed Plan of Corrections accepted by the Department of Public Health Services
Marketing Skills and Experience
Participation and sponsorship within the Garden Grove Vietnamese community strengthening the facility’s Cultural Program
Organized and coordinated an Open House receiving community recognition following the completion of environmental renovation of an aging facility
Promoting the skilled nursing industry by interfacing with the community RN and LVN schools offering students a clinical rounds location
Increased skilled census by 20% through joint external marketing with Director of Rehabilitation to local orthopedic physicians
Financial Skills and Experience
Possess ability to interpret a profit and loss statement and produce variance reports
Gave direction and support to departments in their management of labor costs
Developed and educated senior staff on cost control documents to develop their financial competence
Supported and worked jointly with Business Manager maintaining clean Accounts Receivable aging reports
April 05 - September 07: Administrator – Beachside Care Center, Huntington Beach, CA
Regulatory Skills and Experience
Orange County Department of Public Health surveys completed each year with less than ten deficiencies.
Promoted and implemented active Quality Assurance Program resulting in stronger physician relationships
Marketing & Customer Relations Skills and Experience
Successfully kept 90% occupancy and increased Medicare census by 15% through external marketing with the community acute facilities and local physicians
Developed a Customer Satisfaction Program promoting stronger family and staff relationships
Planned, organized and executed facility events bringing local businesses and politicians into facility for education of skilled nursing industry
April 02 – April 05: Administrator – Gordon Lane & Park Regency Care, Orange County
Leadership Skills and Experience
Spear headed the transition of a private facility to a Medicare/Medi-cal certified 99 bed facility
Organized and planned the regulatory education of the management team
Kept team motivated and on time for the initial licensing and certification survey
Engaged strong skilled department managers bringing a challenged facility to regulatory and resident compliance and satisfaction
Lowered facilities workers compensation claims through active safety programs and employee involvement
Marketing & Financial Skills and Experience
Directed brainstorming sessions with marketing/admissions team mending reputation within the medical community
Campaigned new management teams through external marketing to physicians and acute case managers resulting in Medicare vs. HMO admissions
Education
B.A. Social Welfare and Sociology, Long Beach State University
Awards & Services
Recipient of President’s Award for distinguished service in a long term health care management role with the Southwest Division
Administrator of the Year /Marketing Award for excellence in quality & profit margin
Lead two teams in receiving zero deficiency Department of Health surveys
Preceptor twice within the California Administrator in Training Program
References:
Sam Magtanong VPO, Golden State Region Life Care Center of America
Fernando Rodriquez Administrator County Villa Seal Beach
562-***-**** Office
949-***-**** Cellular
Shawn Dahl Administrator Coventry Court
Steve Blackwell Administrator
Luis Rodriguez District Manager Healthcare Services Group
Dietary Division
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