Dalila Tangara

Charlotte, NC *****

acyvpx@r.postjobfree.com

704-***-****

SKILLS & RELEVANT COURSEWORK

Microsoft Office (Word, PowerPoint, Excel, Outlook)

Close Attention to Details

Econometrics

Calculus

Statistics

Forecasting

French

EDUCATION

University of North Carolina at Charlotte, NC, December 2015

Belk College of Business

Bachelor of Science in Economics

PROFESSIONAL EXPERIENCE

American Honda Finance Corp. - Charlotte, NC - February 2016 to January 2017- Contract

Credit discounter

As a Funding support associate, processed and approved deals with correct paperwork according to state specific requirements.

Verified and adjusted customer info on credit, title, contract, insurance applications in a loan processing software.

Processed verified claims such as military, college graduate claims.

Made sure figures on contract are in correct cells in system (Originate).

Made sure that paperwork is appropriately signed to ensure that contract is binding.

Ability to understand and determine correct rate if there is a discrepancy between buyer and dealer s contract Rate.

Forwarded suspended, returned contracts to appropriate queues for farther review and processing at higher Levels (senior, buyer, supervisor and manager’ queues.)

- Mailroom Clerk

Ability to assist with customer service Support tasks in CASS and POP (Paperless Platform office)

Certified operator of Pitney Bowes folding and stamping machines. Performed mail sorting and distribution across the office ( insurance letters, property tax forms, certified mail, checks, legal correspondence to appropriate departments)

Collected, stamped and processed outgoing mail ( Certified, FedEx, 1st class, and standard mail)

Processed parking ticket payment letters in CASS, identified and sent second notices to thru-bill team

Ability to use PeopleSoft Software to look up state property tax bills, match it with customer account and generate customer’s invoice.

-File clerk

Perform clerical work pertaining to storing and locating of records, files, and reports

Maintain organization and structure of department files

Periodically inspect files to ensure for correct placement, legibility, and/or proper filing condition

Dispose outdated or unnecessary materials in compliance to Bank procedure

Modify, improve, and/or assist in implementing a new filing system

Ensure confidentiality of record information

Cover for receptionist frequently

Check and direct Right Faxes to the service representatives

Ensure proper scanning of customer records in POP

February 2016-April 2016 JP Morgan Chase – Mail Clerk- Seasonal

Processed & Verified Mail Payments for the US Treasury (Taxes)

Attention to detail ability to produce quality work in a high volume work environment

Sorted and filed by numerical code

January 2016 Wells Fargo Distribution Center –Mailroom Clerk Charlotte, NC

Received, sorted, and distributed mail to multiple recipients and departments

Scheduled courier service deliveries and ensured delivery of outgoing mail

Filed and archived documents

December 2015 Polivka International-Receptionist Charlotte, NC

Answered and directed incoming calls

Sorted Mail and Invoices

November 2013-January 2014 Forever 21- Seasonal Sales Associate Charlotte, NC

Providing an excellent customer experience

Greeting customers, helping guests on the sales floor and informing customers of sales or specials, and ringing up purchases

Performing several stocking, cashier, and administrative duties

Maintaining the store’s excellent presentation and reputation in the retail industry

April 2011-July 2012 HMS-HOST-Cashier – direct hire Charlotte, NC

Greets customers and takes food order; provides information about menus; looks for opportunity to "up-sell" products

Operates cash register and receives payment from customer in cash or credit card, accurately counts and provides change to customers as required, and follows all the company's customer service and cash handling policies and procedures

Cleans and stocks work area

Assists in locating, reconciling, and verifying the accuracy of transactions and operate equipment with peripheral electronic data processing. Transfers supplies and equipment between storage and work areas by hand or cart

Assists with a variety of kitchen-related functions as needed

Receives inventory, moves and lifts food and beverage products and supplies; maintain a solid knowledge of product and services available in unit

Ensures proper food handling procedures are followed.

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