Customer Service Representative
Resume:
Lucinda R. Moya
Dallas, TX ***27
***********.**@*****.***
Phone: 214-***-****
OBJECTIVE:
Looking for a company that I can grow within, using my passion, patience,
and determination to succeed
Flexible and hardworking,
Outstanding attention to detail,
productive and driven
EMPLOYMENT HISTORY:
February 2014
To
February 2017
Servpro of Northwest Dallas and Southeast Dallas County, TX
Assistant Office Manager/Estimator/File Manager
Handled customer needs/concerns and reported to Office Manager as necessary
Answered Multi-phone line system and maintained phone message documentation
Dispatched New Jobs to appropriate parties
Expert in Work Center, Xactimate, Xactanylsis, Assured, Contractor Connections, Payscape, Moisture Mapper
Prepared and estimated Fire, Water, Mold Damages and Pack Outs/Move Backs/Cleaning ect..
Corporate and Contractor Connections Uploads/Updates
QuickBooks entry bill/invoice/send out customer for payment
Preformed Accounts Receivable (AR) (Collections)
Preformed accounts Payable (AP) (Ran Credit Cards, Bank Deposits)
Completed daily/weekly reports and turned them in to the Owner and Office Manager
Maintained incoming and outgoing mail, email and faxes
Marketing Support faxed blasted
Other duties took ownership of roles and responsibilities, handled recurring and unique tasks as necessary
January 2014
To
February 2014
Ajilon Staffing Agency, Dallas, Tx
Receptionist/Admin Duties
Answered Multi-phone line system
Filing, Scanning, Faxing, and
Helped with projects per Supervisor
Contact Information: Ajilon Staffing @ 972-***-****
September 2013
To
December 2013
Robert Half International/Office Team Dallas, Tx
CSR/Receptionist
Answered Muilti phone line system
Helped customers with questions and or concerns
Faxed, Scanning, Saw to the scheduling emails getting disturbed and answered
And whatever else was needed exp special projects and organizing
Contact Office Team location @ Gallery and Irving
October 2012
To
September 2013
Copart Inc. Dallas, TX
Customer Service Representative CSR/Member Licensing
I was handling export countries A-K
doing data entry of members licenses and forms keeping their accounts current
Answered phones, filling, scanning, and faxing
Did special projects as requested
Helped out my team mates when help was needed
Contact Information: Karen Whitaker 707-***-**** or
Christopher Barto 972-***-****
July 2012
To
October 2012
Robert Half/Office Team Dallas, TX
Customer Service Representative CSR
TEMP
Contact Information: Office Team 214-***-****
July 2010
to
May 2011
CC Young Retirement Home Dallas, TX
Receptionist
Answered a multi-phone line system promptly
Did data entry on the residents and employees of CC Young
Organized and updated employee files with detail
Typed up letters for the DON and administer
Greeted potently clients, employees, residents and any visitors that visited CC Young
I made copies, faxed letters, and any other tasks that was given to me
I made employment verifications for new hires
I worked in medical records for 2 and a half months organizing and updating records
keeping them current and in compliance with regulations as directed.
Maintain a master index of current and discharged residents
Checked daily census in order to keep records current
Contact Information: Sabrina Smith 214-***-****
July 2008
to
June 2010
Mustang Lighting Dallas, TX
Receptionist/Office Assistant
Effectively managed documentation processing and detailed record keeping,
Demonstrated strong customer service skills, w/ strong A/P and A/R
back-up
Promptly response to incoming phone calls and routed to appropriate
party,
Verified insurance, and how to take credit card payments over the phone,
Contact Information: Cindy Clark 214-***-****
March 2006
to
May 2008
E & L Packing Dallas TX
Supervisor
I oversaw a crew of three people,
I did paper work and made sure the shipper was happy and stayed happy,
preformed customer service for the company
Contact Information: Marivel Barreda 469-***-****
ACCOMPLISHMENTS:
I catch on very quick,
Adaptive to my work environment,
PC literate with some MS Word, MS Excel, MS outlook
Easy to get along with
Ability to work under limited supervision
EDUCATION:
H. Grady Spruce Dallas, TX
High School Diploma
Graduated High School in 2003
KEYWORD SUMMARY:
Knowledge in appointment scheduling, client servicing, and high volume
phone
management, and excellent communication skills and telephone voice.
Ability to complete assignments while having constant interruptions
Contact this candidate