Quality Assurance Engineer
Resume:
Elice Jackson Jr.
Permanent Address
Birmingham, AL 35206
*********@*******.**.***
EDUCATION
THE UNIVERSITY OF ALABAMA (Tuscaloosa, Alabama)
Bachelor of Science in Mechanical Engineering
Graduation: May 3, 2014
ALABAMA SCHOOL OF MATHEMATICS AND SCIENCE (Mobile, Alabama)
Graduated with Concentration in Mathematics
Graduation: June 7, 2008
EXPERIENCE
Hyundai MOBIS Alabama, LLC (Montgomery, AL)
Quality Assurance Specialist (Information & Improvement)
November 2014~Current
Process warranty claims from OEM, investigate quality assurance safety issues, and address OEM, supplier, and customer complaints
Participate in supplier process audits as well as internal audits; support with ISO/TS 16949 audits
Maintain quality management system by tracking monthly quality results for improvement, organizing quality improvement meetings with suppliers, and requesting corrective actions/countermeasures
Performed statistical analysis and trend charts for warranty claims for supplier improvements and improvement progress status
Create weekly analysis report for customer satisfaction per one million vehicles sold
Create weekly report for comprehensive list of warranty claims
Leader for several recall campaigns
Acted as a field service engineer (FSE) for dealership visits
Reclaim management / budget management
Trained all new employees for the Quality Assurance department
Represented the company in several meetings with OEM, suppliers, and / or HQ
Southern Research Institute (Tuscaloosa / Birmingham, AL)
Senior Design Project
2013~2014
Performed thermal analysis of a tooling system used in an Extrusion Compression Molding process for long fibered-reinforced thermoplastics (in 2-D)
Calculated 1-D transient conduction
Used CFD post to generate tables and plots
Starbucks / Aramark (Tuscaloosa, AL) 2011~2014
Barista
2011~2014
Made coffee, espresso drinks, teas, Frappuccinos, and product
Retrieved milk and pastries from freezers; retrieved / stored items from stockroom
Unload stock from truck
Cashier
Warmed pastries and sandwiches
Utility work such as washing dishes, taking out trash, sweeping and mopping café, and maintained a clean work area
Assisted with training new employees
Opened / Closed store
Georgia Pacific (Pennington, AL)
Engineering Co-op / Engineering Department
2009~2010
Shadowed a Project Engineer
Assisted with truss evaluation
Assisted with installation of a concrete slab for a locker room
Assisted with updating Bill of Materials
Frequently spoke with contractors, vendors, floor operators, and other engineers
Assisted with plant safety upgrade by helping identify pinch points and surveying workers in hazardous working locations
Assisted with Warehouse organization
Pulled parts from store room
Spoke with vendors about recommended parts for equipment
Became familiar with equipment and processes
Sat in on production meetings
Measured mezzanine length, pipe lengths, and areas of interest for new equipment installation
Surveyed plant for new fire doors
Children’s Fresh Air Farm (Birmingham, AL)
Archery Director / Rappelling Tower and Rock Climbing Assistant
2007~2009
Provided safe environment for kids to participate in archery
Provided safe environment for kids to rappel down a tower and ascend up a rock climbing wall
Was responsible for groups of children for weeks at a time
SKILLS
Computer Skills: Proficient with Microsoft Office (PowerPoint, Excel, Word, Outlook), MATLAB, Minitab, Adobe, SAP System, Quality Management System (QMS), Manufacturing Execution System (MES), VAATZ, Web Parts Catalogue (WPC), E-accounting, EDIMS (Drawing Manager), Quality Voice of the Customer (Q-VOC)
Training: ISO/TS 16949 (1.5 CEU)
Activities/Interests: NSBE (2013-2014), American Society of Mechanical Engineers (2013-2014), Physics and Math Tutor (2009-2014)
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