Customer Service Sales

Willie Bonner

**** ******** ** ***. **** Houston, TX 77061 346-***-**** **************@*****.***

Objective

Seeking a position that will benefit from my customer service experience, positive interaction skills; where 5 years of experience can improve the customer satisfaction.

Education

MATHEMATICS JUNE 2018 TEXAS SOUTHERN UNIVERSITY

Major: Mathematics

Minor: Computer Science

Skills & Abilities

40 WPM

Analytical

Dependable

Goal-oriented

Leadership

Professional

Prompt

Team leader

Technical skills

Experience

CUSTOMER CARE AGENT XEROX FEBRUARY 2016 – DECEMBER 2016

Knowledge of Medicare Part D regulations.

Navigated through multiple computer applications with speed and accuracy.

Maintained a high level of world class customer service/professionalism to a wide range of customers.

Accepted and implemented coaching and feedback in order to achieve individual and team performance goals.

RETAIL MANAGER SODEXO SEPTEMBER 2015 – APRIL 2016

Completed store operational requirements by scheduling and assigning employees; following up on work results.

Ensured availability of merchandise and services by approving contracts; maintaining inventories.

Formulated pricing policies by reviewing merchandise activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.

Determined marketing strategy changes by reviewing operating financial statements and departmental

Sales records.

SHIFT LEADER SONIC DRIVE IN JUNE 2014 – SEPTEMBER 2015

Entrusted with responsibility to record accurate daily cash records and forecasted sales, and deliver bank deposits.

Provided excellent customer service using effective interpersonal and problem-solving skills.

Maintained accurate inventory counts and proper food sanitation policies with team members.

Maintained and overseen 15 employees each shift.

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