Operations Manager

Spenser Frazier

*** **** **** ** ********, GA ***05• (912) 713- 8970• ********@*****.***

Summary: Seeking a position where my skills, talents, education and desire to succeed can be utilized to enhance the growth and profitability of an organization.

Core Competencies

Dedicated and dependable professional providing superior support. Creative and enthusiastic with a proven record of success in prioritizing and processing heavy work flow without supervision.

Excellent organization and communication skills, committed to personal and professional growth. Solid in customer service skills.

Proficient in multitasking, Negotiation / Conflict - Dispute Resolution. Proficient with Microsoft Office System and also Project Management, Database Building, Account Management, Client Relationship Management (CRM), Financial and Operational Management, Strategic Planning, Expense Control, and Logistics

Notable Education

Savannah State, Savannah, Ga. June 2006 – May 7, 2011

Bachelor of Arts in Criminal Justice

●Completed Course work in Public Relations

●Completed Course in Molecular Forensic Science

●Completed Course work in Print and Television Media

Recent Professional Experience

Hertz Corporation - Savannah, GA

Assistant Branch Manager October 2014 - Present

●Responsible for branch performance in accordance with company vision and mission

●Responsible for the training of new hires based on progressive steps towards promotions through sale dialogues, presentations, and weekly coaching strategies.

●Responsible for performing daily reports of business that ensure assets are protected, works in process, cash audits and to ensure the branch is to maintain profitability

●Conduct daily Outside Sales calls with existing accounts and have increased Market Share by signing new clients and businesses.

●Responsible to maintain customer satisfaction by issuing surveys to recognize strengths and weakness. Focused on customer interactions to resolve issues and disputes.

●Ensure store profitability by constantly analyzing profit and loss statements and budgeting accordingly.

●Coordinate fleet operations for the Savannah OAP area ( A 3 branch area with 5 satellite locations)

●Create and pitch various business plans for opening up new satellite locations

Accomplishments

•Front Runner for the Winning Branch in the 2016 “1381 Region Knockout Contest”

•Area 1340 Service Based Sales (SBS) Coach

•University Branch New Hire Training Manager

•5545 OAP Fleet Coordinator

•Area 1340 Damage Champion

•Area 1340 OAP Fleet Coordinator (500 Car Area)

GA. Army National Guard, Savannah, Ga.

31B, Military Police (MP) Corporal E-4, November 2011 – Present

NCO –Noncommissioned Officer

●Honorably and diligently upholds the standards and qualifications to maintain Secret government clearance

●Home Unit: 48th HHC BSTB, Statesboro, GA.

oRespond to domestic emergencies, overseas combat missions, counter drug efforts, reconstruction missions, and more as situations dictate

oExtensive training in Law enforcement patrols (peace and wartime), Interviewing witnesses victims and suspects in investigations, Area cordoning/Crime scene security and processing

oRequired to continually meet the standards in physical fitness and combat marksmanship

Loomis, Savannah Ga.

Armed Service Technician, November 2013 - October 2014

●Responsible to secure and maintain millions of dollars in currency with armored transportation

●Conduct ATM service to repair and/or replenish ATM

●Created efficient cash flow designed to efficiently and effectively manage cash within the community

●Yearly required qualification with firearm

Allied Barton, Savannah, Ga.

SCAD Security, August 2011 – March 2012

●Maintain the security of the students and staff

●Conduct legal documentation of daily activities, Daily Activity Report (DAR)

●Monitor closed circuit television systems and alarms

●Patrol facilities on foot

Chatham County Public Defender Office (Internship), Savannah, Ga.

Public Defender Intern, August 2010 – May 2011

●Facilitated a Mock Jury collaboration between the Public Defender’s Office and the universities of Savannah, (Savannah State University, South University, Armstrong Atlantic State University)

●Assisted various attorneys with trial preparations and case building

●Reviewed client profiles

●Organized case law

Notable AWARDS

Recipient of the Army Achievement Medal

Recipient of the Georgia Commendation Medal

References Available Upon Request

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