Director, management, sales

Terry McVeigh

* ***** *****, ***** ***, San Mateo CA 94401

415-***-**** • ************@*****.***

Skilled & Experienced Senior Management Professional

Business Development • Sales • Marketing • Restaurant Management • Human Resources • Vendor Negotiations

Strategic Planning • Team Building • Staff Training & Development • Leadership • Client Relations Management

Collaboration • Decision Making • Revenue Increase • Human Resources Coordination • Employee Relations • Customer Service

Seasoned and highly enthusiastic leader and achiever with over 24 years of general management, sales, marketing, and business development experience seeking a challenging Senior Management / Executive level position within a dynamic and

progressive company to make a major contribution to the employer's success and profitability

Knowledge, Skills, and Abilities

Extremely results-driven and goal-oriented Executive with extensive background in sales, business management, customer service, and multiple facility management, as well as with profound understanding of the importance and value of working as part of a team in diverse conditions

Skilled leader keen on achieving new levels of success and delivering outstanding results for an organization

Experienced strategic planner with strong focus on leading company growth and improving operational efficiency

Versatile and tenacious achiever with career mentality and ability to handle various tasks and think outside of the box

Punctual, detail-oriented, self-motivated, and hard-working specialist with good attention to detail and profound ability to efficiently handle various tasks and deal with complex situations in a customer-oriented environment

Excellent quick learner able to drive organizational development and easily navigate major challenges

Accomplished go-getter who enjoys being busy and engaged and takes direction well from executive board members

Organized problem solver who stays calm under pressure and handles stress easily in the most challenging situations

Commitment to determining customer requirements and facilitating revenue and market share growth for a company

Profound ability to create a great and enjoyable atmosphere in any setting through unparalleled integrity, initiative, consistency, and diligence in achieving both short-term and long-term goals and objectives

Superb analytical, interpersonal, organizational, networking, presentation, and negotiation skills

Hands on experience in all aspects of sales process, from initial client contact to post-sales customer service

Expertise in recruiting, interviewing, hiring, and training staff and developing an elite, goal-centered sales force

Superb ability to establish favorable working relations with people from diverse backgrounds and cultures

Passion for streamlining operations and improving productivity through effective reporting and task prioritization

Superb leadership skills, remarkable customer focus, tireless work ethic, and excellent people skills, along with high degree of cultural sensitivity, energy, vision, and drive

Dedication to constantly exceeding expectations and enforcing outstanding customer service standards at all times

Solid business management skills, superb and multitasking abilities, and outstanding oral and written communication skills, along with strong ability to present materials and reports to the senior management

Commitment to motivating employment to adapt corporate culture, work discipline, safe work practices, corporate regulations, and high performance and punctuality levels

Proficiency in the use of various computer platforms (PC and Mac) and software (MS Office Suite, Adobe Suite, FilemakerPro, QuickBooks, Google, etc.)

Core Skills & Strengths

Tenacious, proactive, and dedicated leader

Strong work ethic and insightfulness

Exemplary interpersonal and communication skills

Operational efficiency and business acumen

High degree of personal integrity

Diplomatic and decisive attitude

Professional Experience

Director

SF Pub Co, San Francisco, CA 2001-2005

Was in charge of managing the daily operations of the company's restaurants and bars in the region. Controlled and oversaw all aspects of business development, HR management, and facility management as the highest ranking manager in the organization responsible for the overall success of the business. Steered the entire company into the most profitable direction while also implementing its vision, mission, and long-term goals of the board and shareholders. Effectively implemented innovative marketing strategies, both online and in-house. Constantly evaluated new marketing strategies to attract new customer segments and unlock hidden sources of revenue. Provided strategic advice to the board so that they could have accurate view of the market and the company’s future. Planned cost-effective operations and market development activities for all facilities. Ensured that company's policies and legal guidelines were communicated all the way from the top to the bottom in the company and followed at all times by all employees. Delegated responsibilities and supervised the work of subordinates by providing guidance and motivation and driving maximum performance. Reviewed and submitted reports to reward performance, prevent issues, and resolve problems. Analyzed problematic situations and occurrences and provided solutions to ensure company survival and growth.

Terry McVeigh

2 Clark Drive, Suite 208, San Mateo CA 94401

415-***-**** • ************@*****.***

Director

Delaveigh Ltd, Dublin, Ireland 2006-2016

Managed several restaurants and bars that belonged to the company. Oversaw the day-to-day operations of the company by using good general business skills and industry-specific expertise. Utilized strong crisis management skills to lead the company in times of need while not diverging from its strategic guidelines. Developed and implemented effective sales and marketing strategies and procedures. Identified and evaluated potential target audience, and skillfully managed client relationships to increase profits and assortment of each setting. Secured exclusive food and beverages from different vendors and created unparalleled customer service standards within each setting. Steadily increased the company's profits while handling its overall growth and performing the functions of its key visionary and information bearer. Hired, trained, motivated, and evaluated employees. Performed the functions of lead decision maker for each setting by creating displays and menus and thus enhancing the customer experience and making each location more engaging for customers. Utilized a well-rounded professional network to spread the company name and philosophy through word of mouth. Followed up on escalated client complaints to convert their dissatisfaction into loyalty to the company. Consistently looked for opportunities to enhance business outcomes and increase sales and revenues.

Associate Director

California Society of CPAs, Redwood City, CA 2003-2005

Was responsible for directing and controlling the operations and providing strategic guidance and direction to the company that represented and promoted the integrity of over 28,000 Certified Public Accountants. Organized an all-staff telemarketing renewal campaign, and increased revenue by 15% within first year. Developed a Membership Marketing and Retention Plan to address the challenges facing the organization and to set goals and tactics pertaining to reaching the target audiences via external and internal communications. Restructured all departments, achieved 12% cost savings for the company, and increased membership retention to 96%. Developed a new online renewal form in collaboration with the Communications Department, and coordinated the delivery of renewal invoices 3 months before termination dates via email and regular mail. Performed other duties as needed.

Director of Business Development

DN Security Services LLC, San Francisco, CA 1996-2002

Was accountable for all business development and operations management for the company specializing in commercial security in California region. Oversaw various sales and marketing operations for the business, prepared quarterly strategic marketing plans, and monitored progress against these plans to ensure that the company attained its objectives as cost-effectively and efficiently as possible. Coordinated the resources of the company and ensured the recruitment and retention of the required numbers and types of motivated and trained staff to ensure that it achieved its mission and objectives. Provided strategic advice and guidance to the members of the board to keep them aware of developments within the industry and to ensure that the appropriate policies and procedures were developed to meet the company’s mission and objectives in the region and to comply with all relevant statutory and other regulations.

VP of Sales & Operations

Maloney Security, San Carlos, CA 1992-1996

Worked for the number one security company in California that specialized in protection of trade shows, conventions, special events, and senior executives of large companies. Managed over 500 employees and contractors, and participated in the selection of all contracted services. Established and maintained effective formal and informal links with major customers, relevant government departments and agencies, local authorities, and key decision makers to exchange information and ensure that the company provided the appropriate range and quality of services. Developed a security plan for each event and client, from pre-planning stages to physical deployment. Ensured that all company goals and objectives were met at all times, and brought in over $10M in revenue.

Education

Business Administration & Marketing • San Francisco City College, San Francisco, CA • 1993-1994

High School Diploma • Rice College, Ennis, Ireland • 1989

Memberships & Affiliations

• International Association for Exhibition Managers

• Professional Convention Management Association

• California Restaurant Association

• U.S. National Restaurant Association

• Irish Restaurant Association

• Irish Management Institute

• San Francisco Convention & Visitors Bureau

• Golden Gate Executive Breakfast Club

• American Society of Association Executives

• San Francisco Chamber of Commerce

• Restaurant Association of Ireland (RAI)

• Irish Mexican Chamber of Commerce

• Irish Small & Medium Enterprises Association

• Dublin Chamber of Commerce

References

Available Immediately Upon Request

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