Manager Customer Service
Resume:
PAUL S. WOODLAND
Oakland, CA 94602
****.**********@*****.***
SKILLS:
Supervision, How to interact with customers, Engineering, Marketing, Strong oral and written communication, Technical knowledge, Solve customer problems, Project management, Strong interpersonal skills, Analytical approach, Computer skills, Project, Excel, Word, PowerPoint, Strong presentation skills, Training, Contract management, Problem solving attitude.
EXPERIENCE: AT&T Corporation – Excellent Reference upon request
Professional Technical Project Management – Software Development 2002-2016
Leads Special Contract Software Development project team. Ensure AT&T meets the technical requirements of high paying customers. Manage and lead the progress of teams to complete certification work within specified time and budgets. Create new development opportunities and program to resource constraints. Maximized executive measures for overall team value.
Area Manager – CLEC 2000-2002
Leads the Competitive Carrier Interconnection Team. Responsible for leading, training and supervising the efforts of Product Managers in Southwestern Bell, Pacific Bell, Nevada Bell and Ameritech.
Delivered the new Wholesale Branding product to the State of California- Access to switched based branding is a new product available to all customers within a 10 LATA region. Designated a requirement of all new service projects.
Business Integration Manager 1998-2000
Head of the Network Services Merger Integration Team. Coordinated merger initiatives for the DS1 Hot Spares program-delivery on the bottom line. Organized provisioning and repair process change for the lack of spare parts funding. Achievement won approval for $1.5 Million dollars to secure DS1 Spares and target program for “Green” status.
Responsible for improving the Merger Initiative Tracking system and process. Result was to enhance the process by decreasing average processing time for the entire team from 3 days down to an efficient 1.5 days. Met with great success, saving the headquarters thousands of dollars.
Technology Consultant 1996-1998
Oversaw new computerized engineering system for deployment
Delivered the Joint Integrated Marketing Forecast System for analyzing customer demand of Network Access Lines, Products, and Services. On time client delivery.
Integrated Technology Manager 1992-1996
Head of the Los Angeles South Technology Team. Responsible for making all strategic switching decisions concerning the placement of digital technology within the Los Angeles community.
Generated creative proposal to provide customer service for the U.S. Navy. Economic analysis valued at $410,000 revenue gain.
Promoted business case resulting in the deployment of new technology. First in Los Angeles.
EDUCATION: BS Degree, Eng-Mgt, 1980; Master of Science Degree, Systems Mgt, 1984
LANGUAGES: Familiar with Spanish
Contact this candidate