Customer Service Data Entry

Angela Rosa Devito

*** ******** ****, *******, *******, M9L 2J7

Telephone: 647-***-**** Email: ***************@*****.***

OBJECTIVE

Seeking a position as a Collection Clerk where I can use my abilities and experience in the field for the benefit of the company

SUMMARY OF QUALIFICATIONS

Customer support professional with over ten years experience

Professional and diplomatic communication and conflict resolution skills in managing high-volumes of inquiries, requests and concerns

Proven ability to develop strong relationships with clients, colleagues and business associates

Organized and detail oriented - able to prioritize tasks, manages time well and able to manage multiple demands & tasks simultaneously

Proven administrative abilities with responsibilities over financial, inventory, and scheduling documentation

Excellent verbal and written communication skills to effectively communicate both internally and externally to present findings, analysis, recommendations

Strong leadership experience and initiative in developing cooperative team dynamics

Proven independent and effective problem-solving abilities

Adaptable to a variety of responsibilities and environments with a commitment to ongoing professional development

Computer proficient; MS Word, MS Excel and internet applications

EMPLOYMENT EXPERIENCE

Collection Clerk 2005 - present

Consolidated Fastfrate Incorporated, Woodbridge, ON

Stratified collection activities to maximize receipts

Issued letters to overdue accounts

Contacted customers regarding overdue accounts and determine reasons for non-payment

Coordinated customer credit changes with the credit department

Recommend that accounts be shifted to a collection agency

Maintained accurate records about the customer payment status

Accounts Receivable Clerk 1999 - 2005

Encore Sales, Concord, ON

Received and verified invoices and requisitions for goods and services

Verified that transactions comply with financial policies and procedures

Prepared, verified, and processed invoices and coding payment documents

Prepared batches of invoices for data entry

Processed backup reports after data entry and recorded all cheques

Prepared vendor cheques for mailing and list cheques computer

Maintained listing of accounts receivable and payable

Maintained general ledger and updated vendor files and file numbers

Print and distributed monthly financial reports

Checked and reviewed a variety of data for accuracy, completeness and conformity to established standards and procedures

Angela Rosa Devito page 2

Customer Service Coordinator 1998 - 1999 Neoset Canada Incorporated, Rexdale, ON

Greeted each customer, fostered a friendly atmosphere and communicated customer requests to management

Assisted store manager in merchandising and store layout to feature new items and best sellers

Monitored receiving, check-in, and stocking of merchandise to verify accuracy

Communicated with customers over the phone for price checks and item arrivals

Unpacked merchandise and displayed them in a presentable fashion on sales floor and shelves

Maintained thorough knowledge of store merchandise to provide helpful advice to customers

Ensured a welcoming, organized and safe environment; designed and arranged in-house displays

Secretary 1996 - 1998 Tassielli Photography Incorporated, Woodbridge, ON

Operated office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications

Answered telephones and gave information to callers, take messages, or transfer calls to appropriate individual

Greeted visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs

Set up and maintain paper and electronic filing systems for records, correspondence, and other material

Located and attached appropriate files to incoming correspondence requiring replies

Open, read, route, and distribute incoming mail and other material, and prepare answers to routine letters

Prepared general correspondences, memorandums, reports, schedules, purchase orders and other materials from rough draft, copy, marginal notes or verbal instruction

Maintained appointment calendar, schedule appointments, conferences, and meetings

Enquiry Clerk 1993 - 1996 Workers' Compensation Board, Toronto, ON

Updated 300 - 500 file client claims forms per day on microfiche files

Answered on active 8-line telephone system and coordinated calls accordingly

Handled incoming mail and verified active client files

Managed and maintained an accurate alphabetical and numerical filing system

EDUCATION

Microcomputer and Business Applications Diploma 1983

Career Development Institute, Toronto, ON

Ontario Secondary School Diploma

Emery Collegiate Institute, Toronto, ON

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate