Information Technology Manager

Scott A. McCollum

Senior IT executive

Process Reengineering…Organizational Redesign…Performance Improvement

Strategic Planning…Project Management…Operational Efficiency

Cost Savings…Team Leadership…Customer Satisfaction

Innovative, performance-driven IT leader with more than a 20 year track record of success developing world-class technology solutions that exceed customer needs and promote satisfaction. Highly skilled in streamlining work flow and creating team environments that increase productivity. Consistently identifies and implements processes and procedures that save money and improve performance outcomes.

Employment

Sinclair Community College Dayton, OH

Sinclair is one of the largest community colleges in the United States and is approximately 10 times the size of the average Community College. Out of 1,200 Community Colleges in the nation, Sinclair is one of 20 board member colleges of the League for Innovation in the Community College.

Chief Information Officer 2012-present

Responsible for all aspects of the information technology services for a 24,000 student, nationally acclaimed leader in higher education. Manage budgets totaling over $8 million in operating funds and annual capital funds averaging $3.5 million. Provides vision and leadership for developing and implementing information technology initiatives and directs the planning and implementation of IT systems in support of college operations in order to improve cost effectiveness, service quality, and innovation.

Reorganized the Information Technology department to adapt to changes in leadership, improve synergies among functional areas, and develop key personnel.

Created a new IT Master Planning process which provides increased input by the college community, involves more IT personnel, and creates a plan that is read by a broader audience.

Developed a cloud-services contract checklist to be used when evaluating hosted services. Successfully used the checklist to negotiate improved terms for hosted CRM and Help Desk systems.

Director, ITS & Chief Technology Officer 2000-2012

Managed and directed the development and production activities for all hardware, software, and telecommunication service and support components which facilitate the effective distribution and operation of Information Technology functions. Operational areas within the Information Technology Services department include the Help Desk & IT Lab, Information Security, the Network Operations Center, Policies & Procedures, Systems & Network Administration, Technical Services, and Voice Telecommunications.

Created a Service Availability system to record information about the availability of all applications and services and to create improved controls and processes. Maintained average availability for all services over the last 10 years of 99.87%.

Architected an award winning campus security strategy for a network that adjusts connectivity provided based on the type of device and identity/role of the user.

Led the development of a project to migrate over 700 applications that were manually installed on thousands of campus computers to an application virtualization technology that streams applications to users based on need.

Implemented Hosted Virtual Desktop environment for providing enterprise applications to the users of any device, in any location.

Developed justification for the migration from use of Sungard disaster recovery services to a self-operated DR facility at a new remote campus that was being designed. Oversaw the planning, construction and operations of the new facility.

Manager, Systems Management & Support 1993-2000

Responsible for the administration of campus network cabling, equipment, and file servers; management of Administrative and Academic host platforms, including operating system and application software; database administration; and application development. Coordinate resources to provide seamless integration and support of information technologies.

Manager, User Support Services 1988-1993

Provided support to campus users in gaining access to information and assisted users in resolving problems. Provided consulting services to users in defining requirements for new systems. Administered campus network and file servers. Provided interface to technical resources within Information Systems department.

Additional Work History

Dayton Walther Corporation Dayton, OH

Programmer/Analyst

White Villa Grocers, Incorporated Dayton, OH

Systems Analyst

NCR Corporation Dayton, OH

Programmer

Education

Wright State University

Dayton Ohio

MBA

University of Dayton

Dayton, Ohio

B.S., Management Information Systems

Sinclair Community College

Dayton, Ohio

A.S., Business Administration

Sinclair Community College

Dayton, Ohio

A.A.S., Electronic Data Processing

Links

LinkedIn Profile: http://www.linkedin.com/pub/scott-mccollum/a/528/3a0/

Sinclair IT Website: http://it.sinclair.edu/

Sinclair IT Department Recognition: http://it.sinclair.edu/about-it-scc/department-awards/

Sinclair IT Master Plan: http://it.sinclair.edu/about-it-scc/master-plan/

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