Manager Training

SCOTT ROSENTHAL

732-***-**** *********@*****.***

An experienced Retail-Wholesale Industry Expert seeks to add value to a top-performing organization. An Operations Support Specialist, who has acted as a Director of Operations, Franchise Business Consultant and Business Development Coach, will use expertise gained from prior increasing levels of responsibility to help achieve strategic goals. A multi-functional communicator, who performs well under pressure, especially when managing change, can be counted upon to make a difference in helping achieve profitability, while producing results in a cost-effective manner, where safety is always paramount.

Areas of Expertise

Train the trainer

Account Management

Project Management

SCAA Lead Instructor Certified

Change Management

Certified in Situational Leadership

Operational development

Cross functional Leader

Analytical

Key Skills Assessment

Brand Specialist in Retail/Wholesale Hospitality Industry – Ability to comprehend and develop brand building concepts within the context of category management. Hands-on experience with operations, sales, training, branding, marketing and operational layout/flow.

Train the Trainer – Creation, implementation and delivery of brand standards/operations training programs. Coordinates the Manager On-Boarding Program, Manager In Training Program and Manager Development. Oversees Crewmember Orientation. Ensures all compliance training is completed on-time. Communicates training priorities & issues to Directors and the home office.

Diagnostic Information Gathering – Ability to conduct needs assessments and deep dives in order understand clients/customers need. Seek information from the appropriate source, and use skillful tactics to draw out information from reluctant sources.

Professional Experience

JAVA CITY COFFEE COMPANY, Sacramento, CA 2009 – Present

Director of Operations & National Accounts

Responsible for the leadership, growth and strategic development of the aramark arena for Java City.

Developed alternate beverage program compliant with USDA guidelines.

Introduced Java City program into China market further expanding our presence internationally.

National Brand Representative Manager

Responsible for 47% growth in first two years by developing 14 employees with a primary focus of operations & training and account performance

Recouped over $400K in assets in 6 months through the process of inventorying, analyzing and assessing overall equipment value weighed against account usage.

STARBUCKS COFFEE COMPANY, Marlboro, NJ 2006 – 2009

Store Manager

Increased guest satisfaction by 70% by retraining current staff and consistent coaching/developing.

Reduced turnover by 80% by creating a consistent, fun working environment.

ROMANO’S MACARONI GRILL, Princeton, NJ 2004 – 2006

GENERAL MANAGER

Effected 40% decrease in employee/customer accidents by assuming role of Safety Coordinator for 7 store locations, while managing one restaurant.

Previous experience at WOOD DINING/SODEXO, Director of Operations at McGraw Hill. Hightstown, NJ (2000-2004); Assistant Director of Catering at TIAA CREF, New York, NY (2000- 2004). Awarded leadership recognition by peers after reducing food cost by 20% while exceeding yearly profit and guest satisfaction goals.

Education & Training

Bachelor of Science, Business/Hospitality Management, Widener University, Chester, PA

Awards & Distinctions

Published recipe, Marcus Samuelsson’s award winning Cook Book, “Discovery of a Continent.”

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