Customer Service Manager
Resume:
CERTIFICATIONS
Standard First Aid ****
AED Provider 2015
Smart Serve (Ontario) 2011
EDUCATION
Special Events Planning
George Brown College
PROFILE
A highly organized and detail-oriented event planning professional with 2+ years of fundraising experience, 5+ years of event planning experience and 11+ years of customer service experience who has a demonstrated track record of successfully planning and executing small to large scale events.
EXPERIENCE
Area Manager
Heart and Stoke Foundation 2016 – Present
Fully accountable for the community engagement fundraising programs in Newfoundland and Labrador including but not limited to Hockey Heroes Weekend, Ride for Heart, Mayor's March and third party events
Develop, manage and support office team while ensuring high standards of program delivery, accountability and maintaining the foundations values
Ensure the provincial office develops a strong volunteer structure to support the effective delivery of community activities Fund Development Coordinator
Heart and Stoke Foundation 2015 – 2016
Promote, coordinate and deliver annual fundraising programs such as Big Bike, Hockey Heroes and Mayor’s March
Oversee and execute each program’s critical path, budget, processes, planning, etc...
Ensuring that events are successfully implemented and fully completed within established guidelines and standards Fundraising Coordinator
SPCA St. John’s 2014 – 2015
Organize online auctions, annual gala, holiday fairs, etc... to help achieve an operating budget of $700,000
Provide exceptional attention to detail and experience in all areas of event coordination: development of themes, concepts, critical paths, administrative duties, budgeting, marketing, sponsorship, and permits
Run retail thrift store operations which raises over $200,000 annually for the shelter
Katie Greene
SPECIAL EVENTS / FUNDRAISING PROFESSIONAL
*********@*****.***
linkedin/katiegreene
CONTACT
Katie Greene
SPECIAL EVENTS / FUNDRAISING PROFESSIONAL
VOLUNTEER EXPERIENCE
Big Brothers Big Sisters - St. John’s, NL 2015 – Present Great Vintages – St. John’s, NL 2008 – Present
Young Adult Cancer Canada – St. John’s, NL 2014 – 2015 AIDSbeat – Toronto, ON 2009 – 2010
Rocking Big Give – Toronto, ON 2009 – 2010
Canadian Breast Cancer Foundation – Toronto, ON 2009 EXPERIENCE CONTINUED
Event Manager
Clovelly 2014 – 2014
Sell, plan and execute various events such as golf tournaments, weddings and corporate events
Managed team of 20+ employees in areas such as customer service, catering, event set-up and general event duties
Provided expert customer service through email, telephone calls and in person meetings
Marketing and Events Manager
Bally Haly Golf & Curling Club 2013 – 2014
Demonstrated creativity in creating unique events for club members and general public each month
Contributed to overall operations through communication initiatives: Social Media Marketing, newsletters, eBlasts, networking and other forms of marketing
Proved expertise in relationship building by creating a positive reputation with both clients and suppliers
Program Coordinator
Young Adult Cancer Canada 2012 – 2013
Managed all aspects of events including but not limited to budgeting, registration, venue coordination, meal planning and flight arrangements
Traveled throughout Canada to assist with onsite coordination of events from 30 – 120 participants
Corporate Event Planner
Elements Event Management 2011 – 2012
Organized all aspects of events including sales, proposals, bookings, planning, staffing, etc...
Worked closely with preferred caterer and rental supplier to ensure smooth, cohesive events
TECHNICAL
SKILLS
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Powerpoint
Microsoft Publisher
Tripleseat
Salesforce
Artez
Convio
PERSONAL
SKILLS
Responsible
Dependable
Reliable
Hardworking
Attentive
Energetic
Capable
Leadership
Customer Service
Contact this candidate