Server/Bartender

Damien Sheppard

**** ******* **. * Houston, Tx. *7033 *cell:832-***-**** *****************@*****.***

FOCUS: An energetic, result driven individual and team builder who provides attentive leadership while maintaining the highest possible standard of company policies and procedures. Steadily achieves performance goals through enthusiasm, and stamina, which compliments knowledge acquired in the field of Customer Service Management.

Professional Experience:

02/2012 - Present J ALEXANDER'S RESTAURANT Houston, TX

SERVER

Taking food and drink orders and bringing food and drinks to guests.

Answering questions about menu items and specials.

Specific responsibilities may include refilling drinks, clearing tables, printing receipts, and operating cash registers.

08/2010 - 02/2012 EZPAWN Houston, TX

ASSISTANT STORE MANAGER

Administered inbound calls in regards to customer requirements and providing solutions for customer issues.

Handled and maintained accurate filling systems and call log/database for all customer reminders and inquiries.

Achieved the level of top salesman and brought forth more than $350,000 in sales.

Assisted in the management of a team of 10 individuals.

10/2007 - 07/2010 SALTGRASS STEAKHOUSE HOUSTON, TX

FLOOR SUPERVISOR /Bartender

Handled the task of providing positive customer service by responding to high inbound-call volume for customers placing to go orders.

Utilized high levels of energy and superior multi-tasking abilities to quickly fill drink orders in this extremely fast-paced establishment.

Administer state and company policies and procedures to ensure compliance to state alcohol regulations.

Handled customer complaints, training and orientation for all employees including new-hires and current employees.

Education:

The Art Institute of Houston, Houston, TX. 2014-Present

Qualified Skills:

Computer Skills: Microsoft Office, Word, Excel, PowerPoint, 45 WPM, Outlook

Customer Service: Customer Service Training, Warehouse, Performance Evaluations, Administrative Support, Presentations, Sales and Marketing

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