Customer Service Representative
Resume:
SHARON R. ROUNDS
Seneca, SC 29678
EDUCATION:
Nettleton College, Sioux Falls, SD Diploma in Professional Accounting, June 1983 - November 1984
EXPERIENCE:
K-Mart Corporation Seneca, SC
September 2014 - Present Softlines Lead/Keyholder/Merchandise Claims
Duties Include: Supervise department/all employees, open/close store, set ad and supervise ad set, assist customers with complaints, exchanges and questions, determine and organize Blue Light Specials, resets of department, put out merchandise, merchandising, verify deposit, process merchandise claims and pre-prints, monitor and pull short dated products, price accordingly, cashier, stock shelves, unload freight, train cashiers, water plants, other duties as instructed
Public Works Department City of Lexington Lexington, VA
February 2005 – July 2007 Accounts Payable Clerk
Duties Included: Accounts Payables, data entry, answer telephone, assist city residents with questions on water/sewer/garbage bills, determine resident complaint and dispatch appropriate personnel, open mail, type letters, memos, and reports as needed
Thomas S. Voorhees, CLU, ChFC (The Equitable) Sioux Falls, SD
June 1997 – February 1998 Administrative Assistant
Duties Included: Marketing, schedule client appointments, prepare proposals, client service work, verbal and written communications, install and upgrade office software, payroll taxes, other various duties
Golden Rule Insurance Sioux Falls, SD May 1995 - April 1997 Marketing /Life Service Representative
Duties Included: Assisting producers with verbal and written inquiries about life and health products, status of existing policies and applications, Group, Life, and Individual health quotes, telemarketing, ordering supplies, open and distribute mail.
Vern Eide Buick, Inc. Sioux Falls, SD January 1995 - May 1995 Cashier
Duties Included: Figure customer bills, receive customer payments, answer phone, cash up daily receipts, complete warranty information, filing, service follow-ups.
South Dakota Blue Shield Sioux Falls, SD January 1993 - December 1994 Customer Service Rep.
Duties Included: Written and verbal communication with policy holders and providers, reviewing subscriber claims from phone inquiries, requesting priority processing of incorrectly processed claims.
the Healthstore Sioux Falls, SD January 1989 - January 1993 Insurance Billing Clerk
Duties Included: Written and verbal communication with patients and providers, data entry, insurance claims submission, posting payments, account adjustments, computer updates, trouble shoot computer problems, end of month/year reporting to accountant, filing, light sales and receptionist duties, collection of past due accounts
Norwest Insurance (formerly Edmison-Johnson Insurance Agency) Sioux Falls, SD
April 1985 - January 1989 Customer Service Representative I
Duties Included: Full charge bookkeeper, computer updates, requesting and processing insurance policy changes, receptionist duties.
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