Chensophia Chhan (Sophia)

** ******* ****** ******, ** 01851

email: acyvcq@r.postjobfree.com

Self-Motivated professional with extensive skills in customer services, multiple database systems

and Microsoft Office environment. Excellent communicator with a creative approach to delivering results

and a proven ability to work in a fast paced environment.

Areas of Strengths include:

SAP/MFG

Salesforce.com

CRM

Microsoft Office Suite

Anaren Ceramics 10/2016- Present

Sales and Production Specialist

Review and pre-qualify orders for processing

Process all incoming orders commercial and government via Sales Force, Email and phone using AS400 and

Powerlink.

Process orders in an accurate and efficient manner in accordance with company policies and procedures.

Confirm pricing, discount and lead time with Sales Rep, Account manager, and Planning

Interact with Engineer on new product specifications and replacement parts

Track, update and resolve any issue with customer on a daily basis.

Update and review any new PO in customer portal using EXOStar

Manage Government key accounts (Lockheed Martin, BAE System, Raytheon) from beginning to end.(Order,

Quotes, Service, Expedites)

Support planning and production team by assisting with Lead Time, BOM, manufacturing and QA testing

requirement.

Issue RMA, credits and replacement orders.

Aspen Technology 7/2016- 10/2016

SMS Renewal Coordinator

Research software license agreements, renewal history and identify upcoming SMS contract renewals

Create SMS contract renewal Quotes and send them for customer review

Follow-up with the customers to ensure their acceptance of the Quotes and submission of corresponding

purchase orders to meet our renewal metrics

Work closely with the customers to address their concerns and questions while using the escalation and

approval chain to obtain needed help and approvals for any changes

Collaborate with internal AspenTech resources (e.g. Sales Account Manager, Customer Advocates, Support

Operations, Entitlement/Commercial group, and Finance) to expedite closure of Quotes

Document all external and internal communications as well as action plans for each pending SMS renewal

Quote, using the Quote tracking form in the Customer Service CRM system

Maintain the accuracy of the support entitlement data in the Customer Services CRM database

Enter SMS data into our CRM for new and/or updated contracts

Perform Deal Model and Contract Draft review to make sure that the SMS related information is accurate

Assist in resolving SMS invoice collection issues related to your assigned accounts

Participate in other group projects and assignments as required

Straumann 5/2015-7/2016

Customer Service Representative

Provides superior customer service over the telephone to our customer base including, but not limited to, dental

offices and dental labs.

Answers incoming phone calls in a professional, timely manner.

Provides technical support on all Straumann products.

Processes orders accurately and efficiently using SAP and CRM

Provide formal quote to VA, Dental colleges and Hospitals

Strategic programs: Promotions, New Graduates Program/ orders, Discount orders.

GE Oil & Gas- DRUCK Inc. 4/2011- 5/2015:

Customer Service Representative\Order Management

Order Entry

Review and pre-qualify orders for processing

Process all incoming orders commercial and government via Sales Force, Email and phone using MFG/SAP

erp system.

Process orders in an accurate and efficient manner in accordance with company policies and procedures.

Confirm pricing, discount and lead time with Sales Rep, Account manager, and Planning

Interact with Application Engineer on new product specifications and replacement parts

Track, update and resolve any issue with customer on a daily basis.

Update and review any new PO in customer portal using SAP

Manage 7 highly visible key accounts from beginning to end.(Order, Quotes, Service, Expedites)

Support the Sales team

Quotes

Provide verbal quotes and formal quotes using the most current price list and promotion

Review all customer contract and apply any discount

Review product with customer to verify all specification has met their needs.

Quote follow up with customer to make sure if they need any else before placing a PO with us.

Ensure all customer meets GE compliance

Service

Issue RMA (return material authorization) for Calibrations and repairs.

Quote pricing for any service needed

Interact with service tech to ensure product will be complete in a timely manner per the customer request date

Resolve any service or product issues with AE

Contact this candidate