Customer Service Representative

** ****** ****** ******** ** Brgy. Sta. Lucia ● Pasig City, Philippines 1608 ● 02 382 6126 / 092******** ● **********@*****.***

Fatima Lourdes L. Ruazol

Objective

To attain a job wherein I can contribute to the growth of the company by sharing my knowledge at the same time further sharing my skills and experience on your company. To attain a position that offers an encouraging environment in which will enhance my potentials. A job that will ensure a rewarding career and fast growth opportunity.

Professional Experience

November 2007 – February 2009 Orchid Cybertech Services Incorporated, Ortigas

Compliance Officer / CSR

Resolving Cases filed by the customer to Telecommunication Industry Ombudsman (TIO)

July 15, 2006 – October 2007 Teletech Mngt. Care, Inc. Cainta

Customer Service Representative

Customer Service for Insurance Health/Benefits and Eligibility/Claims

May 05, 2006 - July 10, 2006 Whitehall, Inc. Pasig City

Sales Division Agent/Part time

Offers Renewal Comprehensive Insurance to Motor Vehicles.

Telemarketing.

Feb. 2005 - May 2005 Customer Contact Center Eastwood, Libis

Customer Service Representative

Handled Financial Accounts

Assists clients in any financial matters.

Nov. 2004 - Jan. 2005 Customer Contact Center Eastwood, Libis

Customer Service Representative

Handled Sony & Aiwa Accounts

2002 – 2003 Pan Phils. Life Insurance Greenhills, SanJuan

Underwriter

In charge of checking life insurance applications if thoroughly completed.

2001 - 2002 Pinnacle Cards Inc. Eastwood, Libis

Credit Card Sales Agent

Telemarketing

Promoting / selling Citibanks Credit Card

Education

1992-1996 College of the Holy Spirit Mendiola, Manila

Bachelor of Fine Arts Major in Advertising

1991-1992 Central Colleges of The Philippines. Sta. Mesa, Manila

Bachelor of Science Major in Computer Science

1987-1991 St. Matthews Academy San Mateo, Rizal

Secondary Level

1981-1987 Holy Child Parochial School San Juan, Manila

Primary Level

Certifications

April 2010 June 2010 IETI Cainta, Philippines

Computer Servicing

Personal Interests

Computer browsing, Cooking, Surfing the net, Drawing, Singing and reading paper backs.

References

Phoebe Nicolas OCSI

Darwin Roque De Leon OCSI

Tin Dealino OCSI

Nico Pacurib OCSI

Aurora Grace Perfecto TRANSCOM

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