Customer Service Nursing Home

Sherin Jangu

*** **** **** *****, ********, BC V*C 4M8 250-***-**** s **********@*****.***

SUMMARY OF QUALIFICATIONS

● Second year Bachelor of Commerce student with over three years of experience in customer service

● Motivated and keen to learn new concepts, which is supported by obtaining 8.0/9.0 GPA in Fall 2016 term

● Effective verbal communicator, especially with people from different cultural backgrounds: Fluent in Hindi, Punjabi, and basic F rench, and strong written communication skills displayed by success in English and French coursework

● Proficient with computer applications, such as Microsoft Office (Word, Excel, Powerpoint)

● Years of experience w orking effectively in a team and independently in fast paced environments, such as BC Ferries and Tim Hortons

● Ability to m ultitask with detail-orientation to deliver exceptional customer service by working in fast paced work environments as CSA at BC Ferries and a Team Member at Tim Hortons

● Analytical and research skills built through coursework in Statistics and Economics EDUCATION

Bachelor of Commerce September 2015 - Present

University of Victoria (Victoria, BC)

Related courses: Statistics, Microeconomics, Macroeconomics, Elementary Computing, Computers and Information Processing, & French

WORK EXPERIENCE

S easonal Customer Service Attendant April-August 2015, 2016 B C Ferries (Nanaimo, Victoria BC)

● Made food suggestions to passengers while working on the steam table in order to increase revenue

● Communicated with passengers for their orders and relayed them to the galley quickly and clearly to minimize order errors and serve as many passengers as possible

● Served passengers in a team in the cafeteria or buffet, or performed cleaning duties efficiently on board independently to ensure customer satisfaction

● Assessed passenger concerns and queries and respond accordingly to provide outstanding customer service

Team Member April 2013-April 2015

Tim Hortons (Nanaimo, BC)

● Communicated with customers clearly on front till and drive-thru headset to minimize order errors

● Accurately processed several hundred transactions a day in the POS system to provide efficient customer service

Volunteer June-December 2012

Wexford Creek Nursing Home (Nanaimo, BC)

● Interacted with residents in a positive and friendly manner to increase the attendance of residents at activities held by the nursing home

● Organized activities and assist residents to and from activities safely, and monitor activities to ensure all residents’ needs were met

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