Quality Assurance Engineer

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Richard Evans

Leominster, MA *****

Mobile: 978-***-****

*****.****@*****.***

LinkedIn Profile

SUMMARY: An accomplished, innovative, quick-learning leader with extensive experience in Software Quality Assurance, System Integration, Customer Support., Maintenance and Networking, Media Server, ASR, TTS, and Project Management. Highly motivated to improve processes, procedures, and documentation. A liaison among IT, Product Development, Product Support, Quality Assurance, and Management.

SKILLS:

• ASR/IVR/Audio/VideoTesting • TCP/IP/VoIP/SIP Networking • UNIX/Linux/vSphere ESXi

• Automation/Load Testing • Tier 2-4 Customer Support • Project Management

• Rational ClearCase/Quest • Cisco iOS (Pursuing CCNA) • HP OpenView/Quality Center/DiME

• Excellent Technical Writer/Trainer • Dialogic/NMS/NIM2 (Pegasus) • VXML, HTML, XML CURRENT:

• Seeking Senior Software Quality Assurance position with opportunity for continued learning and growth. August 2016 - Current

• Pursuing Cisco Certified Network Associate Certification (CCNA).

• Volunteering: Local projects for Hope Worldwide in Northern New England. PROFESSIONAL EXPERIENCE:

COMVERSE/XURA – MEDIA SERVER GROUP / LOCALIZATION February 2004 - August 2016 Sr. Software Quality Assurance Engineer – Development Integration, InSight4 Localization

• Lead Engineer for Comverse’s Media Server System Integration group.

• Responsible for all Comverse Media Server in-house and external installation documentation.

• Tested Media Server capabilities for SIP (VOIP), SS7, ISDN, H.323 & H.324M (Pegasus Video) and other telephony protocols.

• Trained and led system test group engineers in building and maintaining, and testing of integrated enhanced voicemail systems

• Specialized in installation, configuration, and testing of O.M.A.P. (Operations, Maintenance, and Alarms Processing) including: Voice-activated Dialing (VAD), Voice Enrollment (VEN), Voice-controlled Voice Mail (VCVM), Voice-controlled Email

(VCEM) Web Enrollment (WEN), Alarms, Redundancy, and other enhanced wireless features.

• Created/Lead Test Plans, created, tested, reviewed, updated, and maintained internal and external documentation: Integration, System, and Regression Test-Cases for positive and negative testing, System Installation Documentation, System Topology, and System Test Operational Procedures.

(Received multiple recognition awards for dramatically improving installation and configuration documentation.)

• Found and reported software defects both at the component and system integration level using Rational ClearQuest defect- tracking – local and web-client.

• Served as an excellent liaison among Software Development, Quality Assurance, and HelpDesk/IT. LIBERTY MUTUAL – INFORMATION TECHNOLOGY DIVISION – PORTSMOUTH, NH March 2003 - February 2004 Project Manager, Voice over IP Conversion - Contract

• On-site technical manager for Voice over IP telephony roll-out of 275 local sales offices nationwide.

• Initiated and Coordinated the installation of VoIP and phone systems.

• Determined telephony trunking needs, ordering, and configuring of CO, T1, and MBL lines for advanced call-flow.

• Configured LAN Switches, Routers, VoIP Boards, and Intuity LX Systems for each office.

• Coordinated conversion activities with all roll-out contacts including:

Local Exchange Companies: Verizon, Sprint, AT&T, Bell South, SBC, Alltel, etc.

Avaya project managers, trainers, and technicians

Electrical, Telephone, and Data-Network technicians

• Managed telephony system cutover on-site, leading all cutover and live-day installation and testing activities.

• Provided detailed tracking in MS Access database of all site preparation and cutover activities. Richard Evans

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COMVERSE - SPEECH PORTAL DIVISION January 2001 - August 2003 Software Quality Assurance Engineer – Development Integration, InSight4 Localization

• Specialized in installation, configuration, and testing of O.M.A.P. (Operations, Maintenance, and Alarms Processing) including: Voice-activated Dialing (VAD), Voice Enrollment (VEN), Voice-controlled Voice Mail (VCVM), Voice-controlled Email

(VCEM) Web Enrollment (WEN), Alarms, Redundancy, and other enhanced wireless features.

• Conceived, created, and implemented a local disk-imaging system, decreasing system-building time by over 90%.

• Integrated multi-site software releases for System Test environment (Tel Aviv, Woodbury, NY, Andover, and Cambridge, MA).

• Found and reported software defects both at the component and system integration level using Rational ClearQuest defect- tracking – local and web-client.

• Led the relocation of 100+ test systems from Andover facility to Wakefield. (Received highest award for minimal downtime.) LERNOUT & HAUSPIE SPEECH PRODUCTS July 1999 - January 2001 2000: Software/Systems Engineer

• Built and maintained development laboratory for telephony development group (including: Windows NT, 2000, 98, and ME, Linux 6.2, 7, Solaris x86 2.7- 8, Solaris Sparc 2- 8, SCO UnixWare 7.1, and Digital AIX UNIX).

• Designed network topology for QA and Development build and test labs, of above OS’s.

• Supported L&H software developers using Rational ClearCase and L&H telephony software development kits (SDKs). 1999: Developer Support Engineer

• Taught TTS/ASR programming concepts and application development classes for customers at L&H Customer Centers.

• Tested SDKs on various platforms, logging defects and writing Tech Notes in support databases.

• Designed and implemented customer training suites for customer centers in Burlington, MA and Burlingame, CA involving:

Building a 20+ workstation multi-OS environment including Windows 2000, NT, ME, 98, and 95

Imaging OS’s for duplication of clean OS and quick rebuilds

• Created, and implemented customer training procedures for U.S. Customer Centers. NORTH SHORE COMMUNITY COLLEGE 1997-1999

Computer Technician

• Installed hardware, software, reconfigured systems, and maintained networking for 250+ users on multiple campuses.

• Substituted for college professors as needed for computer classes. Computer Class Instructor

• Conceived, developed, and taught a computer skills course for S.W.I.M.M.E.R.S., a program to reach inner-city youths. OTHER POSITIONS HELD 1994 - 1996

Distribution Manager, Warehouse Supervisor, Receiving/Shipping Leader

• Met staff budget goals through monitoring of productivity, punctuality, and overtime.

• Hired, scheduled, trained, and disciplined up to 35 employees as required. EDUCATION:

North Shore Community College 1999

• A.S. in Computer Programming for Business, June 1999, with highest honors.

• Pursuing Cisco Certified Network Administrator Certification (CCNA)

• 4.0 GPA in all computer-related classes, 3.94 overall.

• National Dean’s List/Phi Theta Kappa Honors Society, and sole Winner of NSCC Honors Career Award for Computer Science. ACHIEVEMENTS:

• Created, and implemented a complete Sanity Test Suite for Comverse Media Server for SIP, SIP-Video, H.323, H.324M, & SS7.

• Received multiple Comverse recognition awards for Systems Integration Excellence.

• Conceived, created, and implemented a local disk-imaging system at Comverse and L&H, cutting system-building time by 90%. PERSONAL INTERESTS:

• Health and Fitness, Cycling, Outdoor Activities, Volunteering, Choral Singing, Motorcycles.

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