Administrative Assistant Customer Service
Resume:
Katherine V. Goforth
**G Fernwood Drive
Bolingbrook, IL 60440
Summary
Versatile and experienced Administrative Assistant with excellent background in customer service, marketing support and database creation and management. Effective time management and organizational skills. Proficient in numerous software programs providing detailed and accurate data entry. Proven expertise in meeting deadline dates working with both internal and external customers.Ew Experience
Administrative Assistant
Tezzaron Semiconductor
September 2012 – Present (3 years 4 months)Naperville, IL Tezzaron® Semiconductor is the world leader in 3D ICs. We specialize in 3D wafer stacking and TSV processes, cutting edge memory products, and wide ranging collaborations. In 2004 Tezzaron demonstrated the world's first successful wafer stacked 3D ICs with TSV, including microprocessors, sensors, and SRAM devices. Since that time the company has worked with dozens of customers to create custom 3D ICs for prototyping and commercialization. The company has produced extremely fast memory prototypes and builds memory devices for both standalone and stacked applications Armour Eckrich Meats
2010 – July 2011 (1 year 1 month)
Database Administrator
Answers the 800 hotline for all the Dollar General, Family Dollar and other Armour Eckrich customers. This involves inputting of calls, sending messages to the field and running reports every week to track progress. Extensive Excel inputting and reporting.
Updates the master data in SAP to make sure the routes are up to date. Supports the Business Development Team with their reporting, mass mailings and numerous other projects Process cold storage bills for the DSD district working closely with the finance department. Database Administrator
Automated Engineering Services
August 2009 – October 2009 (3 months)
We are working with various nuclear power plants to ensure that they are current with all of their procedures and are compliant.
Administrative Assistant
Vulcan Materials
April 2005 – March 2008 (3 years)
Supports the Division Services Director including 35 direct reports Supports Engineering, Geologists, Project Managers, Environmental and Six Sigma LEAN personnel Daily reporting including budgets and environmental reporting to the State of Illinois Coordinated with Safety/Health/Environmental to coordinate training programs for MSHA Tracking and processing of purchase orders/scheduling of meetings and confidential acquisition information Participated in various open houses for community involvement Works with Finance, Operations, Procurement on a daily basis Input and process purchase orders in a timely manner Data Reporting Analyst
RR Donnelley
September 2004 – December 2004 (4 months)D onnelley Logistics Staffmark, Willowbrook, IL Contract 2004
Data Reporting Analyst
Extensive reporting and analysis for major accounts with RR Donnelley Participate in daily conference calls regarding results of various reports Maintain revenue reports for various account managers Develop a process to track all claims for RR Donnelley and Moore Wallace working closely with various internal offices
Support account managers with their daily duties
Assistant/Warranty Specialist
Sharp Electronics
December 2003 – October 2004 (11 months)
ADECCO/Sharp Electronics, Romeoville, IL 2002 2003 Administrative Assistant/Warranty Specialist
Supported Vice President and CEO of Sharp Electronics, including filing, computer reporting and presentation materials.
Worked in the Warranty Department which included updating customer files, processing new customers and processed reports in SAP and Excel
Developed new database for the Latin America division updating and processing warranty claims. Supported the Exchange Division for return of all Sharp equipment from customers and service centers. Processed orders, returns, backorder reporting and worked closely with manufacturing and customer care department
Written and approved numerous ISO procedures
PM Scheduler
Dollar Tree Stores
May 2004 – August 2004 (4 months)
Dollar Tree Corporate Plus Group, Joliet IL Contract 2004 Preventative Maintenance Scheduler
Created a workable database for the Maintenance Department for inventory, equipment, work orders, reports and preventative maintenance scheduling.
Developed numerous spreadsheets for tracking and reporting of all equipment for Dollar Tree per Corporate standards.
Launched MP2 Enterprise database system for Dollar Tree Joliet. Inventoried and input all corporate equipment into a workable database for reporting and statistical Premier/Banner
April 2004 – May 2004 (2 months)
Perform complex customer services and support responsibilities for fluid transitition of consolidation of office.Input and updated daily customer orders for medical supplies. Maintained integrity of Siebol database for accurate reporting and statistical analysis for Corporate Office Administrator
Northstar Financial Group
October 2003 – January 2004 (4 months
Northstar Financial Group, Downers Grove, IL 2003 2004 Office Administrator
Extensive telephone support to both internal and external customers. Program and deploy new telephone system for relocation of office. Filing, processing and maintaining new and existing customer mortgage paperwork Systems Specialis
Tellabs
June 1991 – September 2002 (11 years 4 months)
Tellabs, Naperville, IL 1991 2002
Systems Specialist (1998 2002)
Provided training to groups of sales, technical and marketing personnel on various software programs. Experience in collection information through the use of customers, internal employees, internet searching, conferences and other means acceptable to Tellabs. Provide weekly metrics for analysis.
Extensive contact with the various Tellabs departments working with developments of processes relating to customer satisfaction.
Tellabs International, Bolingbrook, IL
Export Project Administrator (1994 1998)
With extensive training and classes developed expertise in exporting equipment globally. Participated in numerous Tellabs Quality teams winning two awards for team effort. This involved coordinating efforts between Credit, Production Services, Finance, Shipping, Production and Management. Tellabs International, Lisle, IL
Senior Secretary/Office Operations Administrator (1991 1994) Was personally responsible for bringing down outstanding Test and Evaluation equipment from $1.5M to under
$100K.
Worked closely with the Finance Department to provide support for month end reporting and closing 2 honors and awards
Administrative Assistant
Molex
1989 – 1991 (2 years)
Administrative Assistant
Daisy Systems
1975 – 1980 (5 years)
Maintained an office who sold CAD CAM equipment.
Handled all incoming calls and routed to appropriate personnel. Coordinated large shipments of equipment for beta testing at a customer locati on Honors & Award
PEP Award
June 1992
Received an award for working with the finance department to reduce the outstanding test and evaluation equipment from 2M to under $17K.
PEP Award
August 1998
Participated in the making of a videotape that tracks and order from the time is it placed until the time it ships out the door. This included entering the order, building the order to the customer specifications, scheduling the order, loading the proper software on the order, packing, shipping and for international orders making sure the order meets the Letter of Credit requirements and going through the SGA process. This video was shown to...
Additional Honors & Awards
Won two awards at Tellabs one for reducing the international division outstanding Test and Evaluation equipment from $2M to under 17K.
Second award was done for participating in a videotape, working with all departments, on how and order is processed from the time it is received until the time it has arrived at the customer or shipped FCA internationally. This tape was shown to the Board of Directors. Received accolades for donating home made cat and dog toys to Human Haven, Animal Full Life Rescue, Hope's Haven, Chinese Rescue Guardians, Petsmart and numerous other animal charities
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