Customer Service Manager

Leah Britton

**** ***** **., ***. *** *********@*****.***

Houston, Texas 77055 Cell 713-***-****

Profile

Through over ten years of experience in various administrative positions, I have developed proficient skills in customer service, accounting, and retail and office management. I am a fast learner who can adapt to new situations easily and interact professionally and cordially with clients while providing excellent attention to detail and trustworthiness in financial matters.

Work Experience

Banana Republic Inc. 10/2014-12/2016

Visual Merchant Specialist

Ensuring product is placed according to brand standards, new floor sets and shipment

Assisting with cashier duties as needed

Nine West Holdings, Inc. 11/2015-10/2016

1st Assistant Manager

Management position in charge of opening and closing store, reconciling cash register daily, bank transactions, Store Manager in training before location closed

Supervising associates and coaching regarding sales goals

Southern Worldwide Logistics 4/2011-2/2014

Logistics Coordinator

Managed between 25 to 30 accounts, customer service, inventory control ensuring proper shipping, handling, and receiving of materials

Bills of ladings, container deliveries and all transportation needs, MSDS and C of A paperwork

Glass on Glass, Inc. 10/2008-4/2011

Office Manager

Managed phone lines, customer orders and complaints, general clerical duties

Payroll entry via Quickbooks, accounts receivable and payable

Sheraton Houston Brookhollow 6/2004-9/2008

Executive Administrative Assistant

Organized and finalized meetings and banquets, billing, bank deposits, mailroom duties, maintained supplies, managed phone lines

Office Manager of Sales and Catering team and Assistant to eleven directors

Lyondell-Citgo Refinery, Brock Services 10/2001-5/2004

Payroll and Billing Clerk

Payroll entry into BDMS and SAP, invoicing, collections

General clerical duties, managed supplies and phone lines

Technical proficiencies

Quickbooks Microsoft Word Microsoft Excel

Microsoft Access Microsoft PowerPoint Typing Speed 65wpm

Education

Robert E Lee High School, Baytown, TX

High School Diploma May, 2000

San Jacinto College, Pasadena, TX

Associate of Arts General Studies August, 2015

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