Information Technology Management

Troy S. Dampier

Atlanta, GA 404-***-**** ****@*****************.***

SUMMARY

Forward-thinking executive able to transform business operations, fuel company growth and drive top revenue performance through comprehensive, innovative information technology. Hands-on leader with over twenty-five years of progressive experience helping companies solve organizational, management, and technology challenges. Proven ability to develop and lead cross-functional teams in strategic planning, design, development and implementation of complex enterprise solutions.

Accomplishments include:

Operational Leadership: Managed and developed cross-functional teams in excess of 150 members on enterprise transformation projects and successful IT delivery organizations involving budgets and P&L’s in excess of $100 million

Executive Leadership: Served as interim CIO/CTO positions for several companies to include definition of roles and responsibilities and active recruiting to fill open position

Enterprise Architecture: Successful implementation and execution of enterprise architecture functions at fortune 100 companies to align business and technology strategy utilizing architecture frameworks (Zachman, TOGAF, FEAF, DoDAF, and Gartner)

Development Methodology: Experienced in all development methodologies from waterfall to agile with alignment to CMMI and best practices utilizing off-shore development centers and DevOps environment

Application Architecture: Managed cross-functional teams to support the design and architecture of complex enterprise systems using Java, Cobol, .NET, Python, Ruby, and C++ technologies leveraging Web, Client Server, Mobile, Microservices and SOA frameworks

Infrastructure Architecture: Experienced in leading systems architecture components and technologies to include, cloud based computing (public, private, and hybrid), hosting, and data center migration leveraging SAAS, IAAS, and PAAS

Continuous Integration: Experience in continuous integration toolsets including Jenkins and Quick Build to include build automation tools such as Puppet, Chef, and Salt

Application Integration: Managed teams for architecture and implementation of real-time and batch data integration interfaces to include Mainframe, Linux and Windows platforms leveraging middleware and MDM technologies

Big Data: Experience in supporting Big Data technologies and solutions to include cloud base hosting of SAP Hana and Hadoop

Network Architecture: Experienced in the Design and Architecture of large scale LAN/WAN networks to include local, national and global implementations

Technical Capabilities:

Enterprise Architecture Planning

Application Architecture Design and Development

Big Data Architecture and Implementation

Enterprise Application Integration

Enterprise Data Architecture

Cloud Computing Architecture

IT Assessment and Strategy

Program and Project Management

Security Compliance and Architecture

Enterprise Performance & Capacity Planning

Disaster Recovery & Business Continuity

Data Center Migration

LAN/WAN Analysis & Design

Directory Services Planning and Design

Industries:

Health Care

Financial Services

Insurance

Utility

Retail

Manufacturing

Professional Services

Distribution

Automotive

Product Management

Key Capabilities:

Health Information Management

Provider Management

Pharmacy Benefit Management

Clinical Information Systems

Health Plan Administration

Distribution & Logistics

Financial Transaction Processing

Banking Platforms

Insurance Platforms

Strategy & Alignment

Business Process Management

Mergers and Acquisition

Technology Operations & Delivery

Organizational Assessment & Development

EXPERIENCE

Dampier Consulting LLC, Atlanta, GA US 2016 –Present

Managing Partner

Owner of advisory services consulting firm, providing guidance and support from strategy to execution of complex business and technology transformations.

Deloitte Consulting, Atlanta, GA US 2013 –2016

Specialist Leader

Managed Operations Infrastructure team for Innovation Lab. Developed Infrastructure Architecture approach and recommendations to support 7/24 operations.

Infrastructure Architecture: Development and implementation of Infrastructure Architecture for Deloitte Center of Innovation to support cross functional delivery for consulting services using cloud based technologies with a mixture of Linux and Windows

Operational Leadership: Managed team of infrastructure architects to deliver support of 7/24 delivery organization using offshore model and follow-the-sun methodology

Application Development: Alignment of infrastructure delivery model to agile development methodology to support cross functional development teams utilizing Java and .NET technologies

Cloud Based Technologies: Evaluation and selection of third party cloud hosting provider to align with technology delivery goals to support infrastructure requirements and Big Data technologies (SAP Hana and Hadoop)

Product Development: Alignment and integration of Product Development lifecycle and Infrastructure delivery services to better support product lifecycle and agile development approach

Security Compliance: Participated in compliance approaches and methodologies using PCI DSS, SOC-1&2, and ISO 27001

Dampier Consulting LLC, River Forest, IL, US 2012 –2013

Managing Partner

Owner of advisory services consulting firm, providing guidance and support from strategy to execution of complex business and technology transformations.

Enterprise Architecture: Development of Enterprise Architecture for Deloitte Center of Innovation to support cross functional teams for consulting services leveraging a private cloud based model

Transformation Planning and Implementation: Managed requirements and delivery for Tax department to support transformation program implementation of Oracle ERP system globally with integration of Tax functional requirements

PwC, River Forest, IL, US 2011 –2012

Director

Director in Tax Technology Solution Center, providing technology solutions for Fortune 100 clients

Information Architecture: Developed Tax Information Management data model to support data integration with Tax applications and financial ERP systems

Technology Delivery: Served as technology lead on internal project to re-architect Tax applications from legacy to future state SOA architecture leveraging Java technologies and BPM integration

Enterprise Architecture: Development of Enterprise Architecture framework, process and tools to deliver solution sets across tax functions in support of client engagements

Technology Planning & Direction: Development of execution delivery methodology for client engagements using a iterative model to improve use of technology and process in Fortune 100 Tax departments

Dampier Consulting LLC, River Forest, IL, US 2007-2011

Managing Partner

Owner of advisory services consulting firm, providing guidance and support from strategy to execution of complex business and technology transformations.

Compliance Transformation: Technical Advisory role to fortune 100 consulting firm to help develop Healthcare Payer ICD10/5010 compliance remediation for delivery of $100 million transformation program to encompass remediation of existing legacy architecture and real-time and batch data interfaces leveraging Tibco

Enterprise Architecture: Senior technical advisor on large Healthcare Payer transformation program using master data management (MDM) technologies to develop a single view of the patient’s eligibility for a $40 billion retail and pharmacy benefit management company in support of 800 million unique records and approximately 16 million transactions per day

Technology Planning and Direction: Executive leadership for the requirements, architecture, design and implementation of an enterprise cross channel CRM workstation for a large health plan based on client server technologies and SOA architecture

Spend Analysis and Strategic Procurement: Advisor role to senior executives for a revenue growth focused retail/wholesale manufacturer with current revenues of $1 billion to analyze and develop recommendations for aligning SG&A and COGS to current and future growth plans through 2013

Deloitte Consulting, Chicago, IL, US 2005 – 2007

Senior Manager

Successfully developed the tools and processes to assess how resources and programs create shareholder (business) value, and improvement of resource allocation to align and maximize returns. Proven experience in delivering business strategies driven from both a top down analysis starting with an articulated business strategy and a bottom up capability analysis.

Operational Delivery: Managed cross-functional teams from strategy through implementation for successful alignment of business and technology delivery for 100-500 million Healthcare Payer transformation initiatives

Mergers & Acquisition: Spearheaded technology and operational due diligence of several large Health Care Payer organizations’ merger and acquisition targets to provide technical, financial, and operational recommendations

Contract Negotiations: Led client development and delivery for a major Health Plans Provider to analyze and create a strategy for existing information technology outsourcing agreements. Reviewed three current vendor contracts ranging from $500 million to $2 billion to develop a re-negotiation and consolidation approach to achieve target synergies and decrease operational complexity. Partnered with the CFO to develop a complex financial business case to support scenario based decisions and real-time negotiation cost savings analysis

Technology Delivery: Implementations of complex technology systems across multiple industries from business process re-engineering through successful migration of financial and operational data using centralized data architecture and ETL and real-time integration techniques

Value Management: Assessed financial and technology portfolios to align business process and financial metrics in support of strategic drivers

Enterprise Architecture: Development and implementation of Enterprise Architecture frameworks (Zachman, TOGAF, FEAF, DoDAF, and Gartner), models and best practices

Executive Leadership: Developed Enterprise Architecture discipline for large Healthcare Payer to include definition and implementation. Led workshops to develop architecture blueprints leveraging client architects and business leaders. Served as interim CTO and chaired Architecture Governance committee to help rank, prioritize and align key technology initiatives

DiamondCluster International, Chicago, IL, US 2004-2005

Senior Director

Senior delivery experience leading all aspects of complex transformation initiatives from ideation, identification, planning and estimation through requirements, design, development, testing, and implementation.

Strategic Vision: Developed new business strategies working collaboratively with executive management teams through facilitated workshops for 25-200 million business transformation investments

Cost Optimization: Managed multidisciplinary teams to create future state models for the development of enterprise technical and information standards, governance, and support organizations to facilitate improved portfolio management and savings in excess of 25 million annually

Technology Delivery: Acting CIO for ecommerce startup to include hosting, development, operations and support for a large product delivery firm

Information Architecture: For a large financial services company, developed a business information strategy to enable the use of analytical and operational data as a corporate asset for compliance and reporting. Worked collaboratively with executive management in applying a disciplined approach for information metrics and developing an integrated enterprise information strategy vision and roadmap

WhittmanHart, Chicago, IL, US 2004-2004

Practice Director

Responsible for the development and management of a profitable multi-million-dollar professional management consulting services practice focused on middle market companies

Operational Management: Responsible for the development and management of a profitable multi-million-dollar professional management consulting services practice of business information systems focused on middle market companies

Operational Effectiveness: Development and management of the business plan, regional budget, direct staff management, reporting, project planning/launch, project economics, customer expectations, and vendor management

Operational Readiness: Assessed information technology support requirements of business operations for multinational companies to include competency models and organizational structure

Enterprise Architecture: Designed and implemented financial trading systems leveraging straight through processing and electronic exchange transactions

Standard Policies & Procedures: Developed and delivered assessment and implementation frameworks for IT service support organizations to drive optimization using industry frameworks such as ITIL, COBIT and Six Sigma

Kanbay, Rosemont, IL, US 2003 – 2004

Global Director of Technology and BCP

Successful at developing mentoring best practice approaches to IT delivery for large financial services outsourcing provider. Provided strategic guidance to senior business leaders to identify and develop new growth capabilities along with support of Fortune 100 clients.

Process Improvement: Successfully implemented new operational and service delivery methodologies based on ITIL, ISO, and Six Sigma best practice frameworks using practical operational management experience in support of ISO and CMMI certifications and audits

Process and Controls: Experienced in SOX compliance and controls to include auditing and remediation

Technology Planning & Direction: Trusted advisor to the CIO providing guidance on overall strategic direction to support aggressive growth strategy and preparation for initial public offering

Financial Consolidation: Implemented Oracle Financials system across multiple business disciplines to support front and back office functions globally

Facilities Management: Successfully led off-shore operational and facilities build-out from initial analysis through successful implementation for a 3000 person off-shore development center

DiamondCluster International, Chicago, IL, US 2000-2003

Principal

Proven ability to understand the desires of a business strategy and translate those goals to primary implications for the business and IT functions. Successfully able to distill technology trends and industry landscapes and articulate their impact on the enterprise and value to the business.

Enterprise Architecture: Led the Architecture track consisting Accenture consultants to implement a Business Intelligence reporting data warehouse using Business Objects, Ascential’s Datastage, and Trillium. This involved integration, translation and mapping of data from multiple source systems including VSAM, Adabas, Natural, IMS, IDMS, ADS/O DB2, Oracle, and Microsoft SQL

Technology Delivery: Served as the Chief Architect, on a $175 million IT transformation program and managed a team of 8 technology leads across 7 program tracks for the creation and implementation of a core system replacement using distributed architecture was a web based front-end with a Java middle tier running on IBM WebSphere, integrated to the IBM OS/390 using SeeBeyond, MQ Series, and IBM Direct Connect with LDAP and ACS2 security

Technology Delivery: Served as Chief Technical Architect on a portal initiative at AEGIS Insurance. Managed a team of consultants to architect an outsourced 7/24 portal solution with custom Java applications running on ATG integrated with Documentum, Siebel CRM, AS/400 ERP system and a custom on-line policy processing system

EDUCATION

DeVry University, Bachelor of Science, Business Administration 2005

Keller Graduate School, Masters, Finance and Accounting 2014

Contact this candidate